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The differences between senior support specialists and application support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support specialist and an application support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $81,820 average annual salary of an application support specialist.
The top three skills for a senior support specialist include customer service, technical support and troubleshoot. The most important skills for an application support specialist are application support, customer service, and troubleshoot.
| Senior Support Specialist | Application Support Specialist | |
| Yearly salary | $106,515 | $81,820 |
| Hourly rate | $51.21 | $39.34 |
| Growth rate | 10% | 10% |
| Number of jobs | 103,203 | 118,322 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 63% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
An application support specialist's role is to utilize their technical expertise in responding to inquiries and addressing issues and concerns, resolving them promptly and effectively. They may communicate with clients through calls or correspondence, even arrange appointments when necessary. Moreover, one may work as a member of a company or independently. As an application support specialist in a company setting, it is essential to coordinate with different department personnel, all while adhering to the company's policies and regulations.
Senior support specialists and application support specialists have different pay scales, as shown below.
| Senior Support Specialist | Application Support Specialist | |
| Average salary | $106,515 | $81,820 |
| Salary range | Between $71,000 And $159,000 | Between $52,000 And $127,000 |
| Highest paying City | Piscataway, NJ | Cupertino, CA |
| Highest paying state | New Jersey | New Jersey |
| Best paying company | Eclaro | Meta |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a senior support specialist and an application support specialist in terms of educational background:
| Senior Support Specialist | Application Support Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support specialists' and application support specialists' demographics:
| Senior Support Specialist | Application Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.2% Female, 38.8% | Male, 61.6% Female, 38.4% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.5% White, 55.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |