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The differences between senior support specialists and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support specialist and a client support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a senior support specialist include customer service, technical support and troubleshoot. The most important skills for a client support specialist are customer service, client support, and client service.
| Senior Support Specialist | Client Support Specialist | |
| Yearly salary | $106,515 | $39,585 |
| Hourly rate | $51.21 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 103,203 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Senior support specialists and client support specialists have different pay scales, as shown below.
| Senior Support Specialist | Client Support Specialist | |
| Average salary | $106,515 | $39,585 |
| Salary range | Between $71,000 And $159,000 | Between $29,000 And $53,000 |
| Highest paying City | Piscataway, NJ | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Eclaro | NTT Data International L.L.C. |
| Best paying industry | Manufacturing | Manufacturing |
There are a few differences between a senior support specialist and a client support specialist in terms of educational background:
| Senior Support Specialist | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support specialists' and client support specialists' demographics:
| Senior Support Specialist | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.2% Female, 38.8% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |