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The differences between senior support specialists and computer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support specialist and a computer support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $63,926 average annual salary of a computer support specialist.
The top three skills for a senior support specialist include customer service, technical support and troubleshoot. The most important skills for a computer support specialist are computer support, troubleshoot, and technical support.
| Senior Support Specialist | Computer Support Specialist | |
| Yearly salary | $106,515 | $63,926 |
| Hourly rate | $51.21 | $30.73 |
| Growth rate | 10% | 10% |
| Number of jobs | 103,203 | 114,029 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
A Computer Support Specialist is responsible for providing the highest customer service for clients with technical and system issues, resolving network failures, and creating support tickets for IT personnel. Computer Support Specialists utilize various system tools and applications to diagnose end-users network issues and conduct immediate troubleshooting. They also help the IT staff design and improve system features and infrastructures and create instructional manuals for deliverables. A Computer Support Specialist must have excellent technical and communication skills to document customers' requests and identify system solutions.
Senior support specialists and computer support specialists have different pay scales, as shown below.
| Senior Support Specialist | Computer Support Specialist | |
| Average salary | $106,515 | $63,926 |
| Salary range | Between $71,000 And $159,000 | Between $44,000 And $91,000 |
| Highest paying City | Piscataway, NJ | San Francisco, CA |
| Highest paying state | New Jersey | Washington |
| Best paying company | Eclaro | |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a senior support specialist and a computer support specialist in terms of educational background:
| Senior Support Specialist | Computer Support Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 51% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support specialists' and computer support specialists' demographics:
| Senior Support Specialist | Computer Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.2% Female, 38.8% | Male, 80.1% Female, 19.9% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.2% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |