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The differences between senior support specialists and senior information technology specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support specialist and a senior information technology specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $103,478 average annual salary of a senior information technology specialist.
The top three skills for a senior support specialist include customer service, technical support and troubleshoot. The most important skills for a senior information technology specialist are customer service, database, and technical support.
| Senior Support Specialist | Senior Information Technology Specialist | |
| Yearly salary | $106,515 | $103,478 |
| Hourly rate | $51.21 | $49.75 |
| Growth rate | 10% | 10% |
| Number of jobs | 103,203 | 111,996 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
A senior information technology specialist is responsible for handling technology systems and network issues, ensuring the efficiency and optimal performance of the database by configuration and improving network infrastructures. Senior information technology specialists also design computer systems and applications to support business functions and operations, depending on the requirements and budget limitations. They create resolution reports for reference and recommend strategic techniques to prevent the reoccurrence of defects and malfunctions. A senior information technology specialist must have excellent communication and technical skills, especially in responding to the end-users' inquiries and concerns about the servers.
Senior support specialists and senior information technology specialists have different pay scales, as shown below.
| Senior Support Specialist | Senior Information Technology Specialist | |
| Average salary | $106,515 | $103,478 |
| Salary range | Between $71,000 And $159,000 | Between $78,000 And $136,000 |
| Highest paying City | Piscataway, NJ | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Eclaro | Ropes & Gray |
| Best paying industry | Manufacturing | Energy |
There are a few differences between a senior support specialist and a senior information technology specialist in terms of educational background:
| Senior Support Specialist | Senior Information Technology Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 62% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support specialists' and senior information technology specialists' demographics:
| Senior Support Specialist | Senior Information Technology Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.2% Female, 38.8% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 14.4% Asian, 14.1% White, 53.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |