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The differences between senior support specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support specialist and a service support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for a senior support specialist include customer service, technical support and troubleshoot. The most important skills for a service support specialist are customer service, support services, and social work.
| Senior Support Specialist | Service Support Specialist | |
| Yearly salary | $106,515 | $43,538 |
| Hourly rate | $51.21 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 103,203 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Senior support specialists and service support specialists have different pay scales, as shown below.
| Senior Support Specialist | Service Support Specialist | |
| Average salary | $106,515 | $43,538 |
| Salary range | Between $71,000 And $159,000 | Between $26,000 And $72,000 |
| Highest paying City | Piscataway, NJ | New York, NY |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | Eclaro | Cheniere Energy |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a senior support specialist and a service support specialist in terms of educational background:
| Senior Support Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support specialists' and service support specialists' demographics:
| Senior Support Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.2% Female, 38.8% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |