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The differences between senior support specialists and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support specialist and a support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $40,782 average annual salary of a support specialist.
The top three skills for a senior support specialist include customer service, technical support and troubleshoot. The most important skills for a support specialist are customer service, patients, and mental health.
| Senior Support Specialist | Support Specialist | |
| Yearly salary | $106,515 | $40,782 |
| Hourly rate | $51.21 | $19.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 103,203 | 125,740 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
Senior support specialists and support specialists have different pay scales, as shown below.
| Senior Support Specialist | Support Specialist | |
| Average salary | $106,515 | $40,782 |
| Salary range | Between $71,000 And $159,000 | Between $25,000 And $64,000 |
| Highest paying City | Piscataway, NJ | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Eclaro | Microsoft |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a senior support specialist and a support specialist in terms of educational background:
| Senior Support Specialist | Support Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support specialists' and support specialists' demographics:
| Senior Support Specialist | Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.2% Female, 38.8% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |