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The differences between senior support specialists and systems support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support specialist and a systems support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $61,744 average annual salary of a systems support specialist.
The top three skills for a senior support specialist include customer service, technical support and troubleshoot. The most important skills for a systems support specialist are customer service, troubleshoot, and technical support.
| Senior Support Specialist | Systems Support Specialist | |
| Yearly salary | $106,515 | $61,744 |
| Hourly rate | $51.21 | $29.68 |
| Growth rate | 10% | 10% |
| Number of jobs | 103,203 | 159,364 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
A systems support specialist is responsible for assisting end-users on system issues, including network configuration and improving network infrastructure. System support specialists implement network strategies alongside the whole technology team to boost the system's efficiency and optimal performance. They create resolution reports for reference and write recommendations to prevent system defects and inconsistencies. A systems support specialist also handles network installations and upgrades, requiring them to have excellent technical skills and knowledge of programming languages.
Senior support specialists and systems support specialists have different pay scales, as shown below.
| Senior Support Specialist | Systems Support Specialist | |
| Average salary | $106,515 | $61,744 |
| Salary range | Between $71,000 And $159,000 | Between $41,000 And $91,000 |
| Highest paying City | Piscataway, NJ | Centreville, VA |
| Highest paying state | New Jersey | Virginia |
| Best paying company | Eclaro | Koch Industries |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a senior support specialist and a systems support specialist in terms of educational background:
| Senior Support Specialist | Systems Support Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support specialists' and systems support specialists' demographics:
| Senior Support Specialist | Systems Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.2% Female, 38.8% | Male, 73.4% Female, 26.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |