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The differences between senior support specialists and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support specialist and a technical support senior engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $106,515 average annual salary of a senior support specialist.
The top three skills for a senior support specialist include customer service, technical support and troubleshoot. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Senior Support Specialist | Technical Support Senior Engineer | |
| Yearly salary | $106,515 | $107,429 |
| Hourly rate | $51.21 | $51.65 |
| Growth rate | 10% | 10% |
| Number of jobs | 103,203 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 64% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Senior support specialists and technical support senior engineers have different pay scales, as shown below.
| Senior Support Specialist | Technical Support Senior Engineer | |
| Average salary | $106,515 | $107,429 |
| Salary range | Between $71,000 And $159,000 | Between $82,000 And $140,000 |
| Highest paying City | Piscataway, NJ | San Francisco, CA |
| Highest paying state | New Jersey | Delaware |
| Best paying company | Eclaro | PayPal |
| Best paying industry | Manufacturing | Telecommunication |
There are a few differences between a senior support specialist and a technical support senior engineer in terms of educational background:
| Senior Support Specialist | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 64% |
| Most common major | Business | Electrical Engineering |
| Most common college | Stanford University | California State University - Long Beach |
Here are the differences between senior support specialists' and technical support senior engineers' demographics:
| Senior Support Specialist | Technical Support Senior Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 61.2% Female, 38.8% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |