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The differences between senior technical advisors and technical support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical advisor and a technical support representative. Additionally, a senior technical advisor has an average salary of $112,682, which is higher than the $34,758 average annual salary of a technical support representative.
The top three skills for a senior technical advisor include java, UI and cloud. The most important skills for a technical support representative are customer calls, smartphones, and technical support calls.
| Senior Technical Advisor | Technical Support Representative | |
| Yearly salary | $112,682 | $34,758 |
| Hourly rate | $54.17 | $16.71 |
| Growth rate | 10% | 10% |
| Number of jobs | 113,871 | 212,082 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior technical adviser ensures the quality of their company's products or software. They design, manage, and optimize those products. They are also responsible for ensuring all deadlines are met. They often have to present information at technical meetings, seminars, or conferences.
Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.
Senior technical advisors and technical support representatives have different pay scales, as shown below.
| Senior Technical Advisor | Technical Support Representative | |
| Average salary | $112,682 | $34,758 |
| Salary range | Between $86,000 And $146,000 | Between $27,000 And $44,000 |
| Highest paying City | San Francisco, CA | Boston, MA |
| Highest paying state | California | Maryland |
| Best paying company | Mercy Corps | HP |
| Best paying industry | Professional | Technology |
There are a few differences between a senior technical advisor and a technical support representative in terms of educational background:
| Senior Technical Advisor | Technical Support Representative | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical advisors' and technical support representatives' demographics:
| Senior Technical Advisor | Technical Support Representative | |
| Average age | 42 | 42 |
| Gender ratio | Male, 75.1% Female, 24.9% | Male, 61.5% Female, 38.5% |
| Race ratio | Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 12.2% White, 54.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |