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The differences between senior technical associates and supervisors, technical support can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical associate and a supervisor, technical support. Additionally, a senior technical associate has an average salary of $95,321, which is higher than the $87,039 average annual salary of a supervisor, technical support.
The top three skills for a senior technical associate include project management, hyperion and client facing. The most important skills for a supervisor, technical support are customer service, customer satisfaction, and direct reports.
| Senior Technical Associate | Supervisor, Technical Support | |
| Yearly salary | $95,321 | $87,039 |
| Hourly rate | $45.83 | $41.85 |
| Growth rate | 10% | 10% |
| Number of jobs | 123,605 | 147,833 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Senior technical associates are professionals who are responsible for supervising a team of technical associates that monitor and maintain the computer systems and networks for an organization. Under the direction of the technical director, these senior associates must perform tasks such as diagnose hardware and software faults and collaborating with field engineers to solve any complex problems. They must work with software application developers to create application software that provides project management and supports account transactions. Senior technical associates must also train computer technicians in performing troubleshooting on hardware and software applications.
A supervisor of technical support oversees the technical support operations in a company, ensuring efficiency and client satisfaction. It is their duty to set guidelines and timelines, monitor the daily operations of staff, coordinate with managers and engineers, delegate tasks among teams, and liaise with potential business partners. There are also instances where they assist clients through calls and correspondence, assisting them with their concerns and inquiries. Moreover, a technical support supervisor must lead teams while enforcing the company's standards and policies.
Senior technical associates and supervisors, technical support have different pay scales, as shown below.
| Senior Technical Associate | Supervisor, Technical Support | |
| Average salary | $95,321 | $87,039 |
| Salary range | Between $67,000 And $133,000 | Between $62,000 And $121,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | DoorDash | Applied Materials |
| Best paying industry | Internet | Finance |
There are a few differences between a senior technical associate and a supervisor, technical support in terms of educational background:
| Senior Technical Associate | Supervisor, Technical Support | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 51% |
| Most common major | Electrical Engineering | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical associates' and supervisors, technical support' demographics:
| Senior Technical Associate | Supervisor, Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 72.9% Female, 27.1% | Male, 74.6% Female, 25.4% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 14.8% Asian, 14.8% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |