Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between senior technical associates and technical support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical associate and a technical support manager. Additionally, a technical support manager has an average salary of $106,760, which is higher than the $95,321 average annual salary of a senior technical associate.
The top three skills for a senior technical associate include project management, hyperion and client facing. The most important skills for a technical support manager are customer service, customer satisfaction, and project management.
| Senior Technical Associate | Technical Support Manager | |
| Yearly salary | $95,321 | $106,760 |
| Hourly rate | $45.83 | $51.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 123,605 | 149,977 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Senior technical associates are professionals who are responsible for supervising a team of technical associates that monitor and maintain the computer systems and networks for an organization. Under the direction of the technical director, these senior associates must perform tasks such as diagnose hardware and software faults and collaborating with field engineers to solve any complex problems. They must work with software application developers to create application software that provides project management and supports account transactions. Senior technical associates must also train computer technicians in performing troubleshooting on hardware and software applications.
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
Senior technical associates and technical support managers have different pay scales, as shown below.
| Senior Technical Associate | Technical Support Manager | |
| Average salary | $95,321 | $106,760 |
| Salary range | Between $67,000 And $133,000 | Between $76,000 And $148,000 |
| Highest paying City | San Francisco, CA | Novato, CA |
| Highest paying state | New York | California |
| Best paying company | DoorDash | BitGo |
| Best paying industry | Internet | Technology |
There are a few differences between a senior technical associate and a technical support manager in terms of educational background:
| Senior Technical Associate | Technical Support Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 61% |
| Most common major | Electrical Engineering | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical associates' and technical support managers' demographics:
| Senior Technical Associate | Technical Support Manager | |
| Average age | 42 | 42 |
| Gender ratio | Male, 72.9% Female, 27.1% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 14.8% Asian, 14.8% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |