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The differences between senior technical associates and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical associate and a technical support senior engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $95,321 average annual salary of a senior technical associate.
The top three skills for a senior technical associate include project management, hyperion and client facing. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Senior Technical Associate | Technical Support Senior Engineer | |
| Yearly salary | $95,321 | $107,429 |
| Hourly rate | $45.83 | $51.65 |
| Growth rate | 10% | 10% |
| Number of jobs | 123,605 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 64% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Senior technical associates are professionals who are responsible for supervising a team of technical associates that monitor and maintain the computer systems and networks for an organization. Under the direction of the technical director, these senior associates must perform tasks such as diagnose hardware and software faults and collaborating with field engineers to solve any complex problems. They must work with software application developers to create application software that provides project management and supports account transactions. Senior technical associates must also train computer technicians in performing troubleshooting on hardware and software applications.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Senior technical associates and technical support senior engineers have different pay scales, as shown below.
| Senior Technical Associate | Technical Support Senior Engineer | |
| Average salary | $95,321 | $107,429 |
| Salary range | Between $67,000 And $133,000 | Between $82,000 And $140,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New York | Delaware |
| Best paying company | DoorDash | PayPal |
| Best paying industry | Internet | Telecommunication |
There are a few differences between a senior technical associate and a technical support senior engineer in terms of educational background:
| Senior Technical Associate | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 64% |
| Most common major | Electrical Engineering | Electrical Engineering |
| Most common college | Stanford University | California State University - Long Beach |
Here are the differences between senior technical associates' and technical support senior engineers' demographics:
| Senior Technical Associate | Technical Support Senior Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 72.9% Female, 27.1% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 14.8% Asian, 14.8% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |