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The differences between senior technical support managers and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support manager and a support lead. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $86,816 average annual salary of a support lead.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for a support lead are customer service, cash management, and POS.
| Senior Technical Support Manager | Support Lead | |
| Yearly salary | $118,530 | $86,816 |
| Hourly rate | $56.99 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 144,849 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Senior technical support managers and support leads have different pay scales, as shown below.
| Senior Technical Support Manager | Support Lead | |
| Average salary | $118,530 | $86,816 |
| Salary range | Between $92,000 And $151,000 | Between $63,000 And $118,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Snowflake Computing | Apple |
| Best paying industry | Technology | - |
There are a few differences between a senior technical support manager and a support lead in terms of educational background:
| Senior Technical Support Manager | Support Lead | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support managers' and support leads' demographics:
| Senior Technical Support Manager | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |