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The differences between senior technical support managers and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support manager and a technical support engineer. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $85,716 average annual salary of a technical support engineer.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.
| Senior Technical Support Manager | Technical Support Engineer | |
| Yearly salary | $118,530 | $85,716 |
| Hourly rate | $56.99 | $41.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 144,849 | 184,542 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 63% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Senior technical support managers and technical support engineers have different pay scales, as shown below.
| Senior Technical Support Manager | Technical Support Engineer | |
| Average salary | $118,530 | $85,716 |
| Salary range | Between $92,000 And $151,000 | Between $61,000 And $119,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Washington |
| Best paying company | Snowflake Computing | Meta |
| Best paying industry | Technology | Technology |
There are a few differences between a senior technical support manager and a technical support engineer in terms of educational background:
| Senior Technical Support Manager | Technical Support Engineer | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 63% |
| Most common major | Business | Electrical Engineering |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support managers' and technical support engineers' demographics:
| Senior Technical Support Manager | Technical Support Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |