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The differences between service advisors and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service advisor and a customer service consultant. Additionally, a service advisor has an average salary of $46,308, which is higher than the $37,471 average annual salary of a customer service consultant.
The top three skills for a service advisor include customer service, product knowledge and basic math. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Service Advisor | Customer Service Consultant | |
| Yearly salary | $46,308 | $37,471 |
| Hourly rate | $22.26 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 222,424 | 225,026 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Service advisors and customer service consultants have different pay scales, as shown below.
| Service Advisor | Customer Service Consultant | |
| Average salary | $46,308 | $37,471 |
| Salary range | Between $26,000 And $79,000 | Between $20,000 And $68,000 |
| Highest paying City | New York, NY | Hartford, CT |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | BP America Inc | Accenture |
| Best paying industry | Finance | Technology |
There are a few differences between a service advisor and a customer service consultant in terms of educational background:
| Service Advisor | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service advisors' and customer service consultants' demographics:
| Service Advisor | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 69.4% Female, 30.6% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |