Service advocate contact vs customer service associate

Differences between service advocate contact and customer service associate duties and responsibilities

Service advocate contact example responsibilities.

• Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
• Communicate with internal and external physicians regarding patients.
• Monitor all telephone activity from physicians and patients to assure customer satisfaction.
• Comply with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other establish criteria and guidelines.
• Schedule and reschedule patient appointments for physicians and rehabilitation therapists.
• Perform intricate HIV/AIDS legal policy research and writing functions including qualitative and quantitative analysis of target populations and stakeholders.

Customer service associate example responsibilities.

• Manage and calculate daily cash deposits and prepare daily payroll ledgers.
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
• Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
• Perform upselling on every call.
• Train in flight emergencies, hazardous materials and CPR.
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