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The differences between service center managers and contact center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a contact center manager has an average salary of $57,880, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for a service center manager include OSHA, LTL and payroll. The most important skills for a contact center manager are professional development, IVR, and project management.
| Service Center Manager | Contact Center Manager | |
| Yearly salary | $40,821 | $57,880 |
| Hourly rate | $19.63 | $27.83 |
| Growth rate | 6% | 6% |
| Number of jobs | 319,460 | 117,401 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 60% |
| Average age | 44 | 47 |
| Years of experience | 6 | - |
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
A contact center manager is responsible for supervising and assisting the contact center staff in providing the highest customer service by responding to customers' inquiries and concerns and resolving their complaints. Contact center managers monitor the staff's performance and efficiency and strategize techniques to increase productivity and customer relations. They also provide regular coaching to identify the team members' strengths and weaknesses and to customize individual plans to reach goals and objectives. A contact center manager must have excellent communication and leadership skills, especially in encouraging the team to achieve maximum efforts and development.
Service center managers and contact center managers have different pay scales, as shown below.
| Service Center Manager | Contact Center Manager | |
| Average salary | $40,821 | $57,880 |
| Salary range | Between $30,000 And $54,000 | Between $28,000 And $119,000 |
| Highest paying City | Syracuse, NY | New York, NY |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | Capgemini | Capgemini |
| Best paying industry | Energy | - |
There are a few differences between a service center manager and a contact center manager in terms of educational background:
| Service Center Manager | Contact Center Manager | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service center managers' and contact center managers' demographics:
| Service Center Manager | Contact Center Manager | |
| Average age | 44 | 47 |
| Gender ratio | Male, 73.6% Female, 26.4% | Male, 50.7% Female, 49.3% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |