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Service center manager vs distribution center manager

The differences between service center managers and distribution center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service center manager and a distribution center manager. Additionally, a distribution center manager has an average salary of $99,459, which is higher than the $40,821 average annual salary of a service center manager.

The top three skills for a service center manager include OSHA, LTL and payroll. The most important skills for a distribution center manager are logistics, customer service, and OSHA.

Service center manager vs distribution center manager overview

Service Center ManagerDistribution Center Manager
Yearly salary$40,821$99,459
Hourly rate$19.63$47.82
Growth rate6%-
Number of jobs319,46075,501
Job satisfaction--
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 67%
Average age4445
Years of experience66

What does a service center manager do?

A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.

What does a distribution center manager do?

A distribution center manager is an individual who is responsible for managing all the daily activities of a centralized distribution center, warehouse, or another shipping facility. Distribution center managers are required to supervise the loading and unloading of all packages as well as ensure that all goods and products have the proper storage conditions. They must evaluate freight services and manage relationships with the chose vendors. Distribution center managers are also required to monitor the safety of the facility and make sure that workers properly store everything to prevent injuries.

Service center manager vs distribution center manager salary

Service center managers and distribution center managers have different pay scales, as shown below.

Service Center ManagerDistribution Center Manager
Average salary$40,821$99,459
Salary rangeBetween $30,000 And $54,000Between $70,000 And $141,000
Highest paying CitySyracuse, NYWoodland, CA
Highest paying stateRhode IslandCalifornia
Best paying companyCapgeminiBed Bath & Beyond
Best paying industryEnergyAutomotive

Differences between service center manager and distribution center manager education

There are a few differences between a service center manager and a distribution center manager in terms of educational background:

Service Center ManagerDistribution Center Manager
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 67%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Service center manager vs distribution center manager demographics

Here are the differences between service center managers' and distribution center managers' demographics:

Service Center ManagerDistribution Center Manager
Average age4445
Gender ratioMale, 73.6% Female, 26.4%Male, 88.4% Female, 11.6%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5%Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 18.6% Asian, 6.1% White, 59.3% American Indian and Alaska Native, 0.4%
LGBT Percentage10%5%

Differences between service center manager and distribution center manager duties and responsibilities

Service center manager example responsibilities.

  • Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
  • Provide security and custom control, inventory monthly auditing, inventory management, perform weekly payroll entry.
  • Implement OSHA and safety training programs, perform monthly safety inspections, conduct safety training and MSDS control.
  • Be knowledgeable regarding Medicare, Medicaid and insurance regulations.
  • Ensure delivery of high quality customer service and timely resolution of complex payroll issues.
  • Maintain quality standards and high levels of customer satisfaction for well-establish manufacturer of windows and doors.
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Distribution center manager example responsibilities.

  • Assist in implementing MRP program, BOM and manage inventory reorder points and forecasting.
  • Manage all DC relate building projects and small systems support department for 6 DCs.
  • Manage distribution center operations for industry leading LTL transportation provider.
  • Manage financial performance including operational expense control, damage reduction, capital expenditures and payroll.
  • Manage successful integration of new WMS system including voice pick technology and engineer labor standards.
  • Manage logistics operations issues that include branch logistics plan implementation, warehouse and delivery personnel management, inventory management and security/safety/housekeeping.
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Service center manager vs distribution center manager skills

Common service center manager skills
  • OSHA, 13%
  • LTL, 8%
  • Payroll, 7%
  • Provide Technical Assistance, 6%
  • Customer Satisfaction, 4%
  • Direct Reports, 4%
Common distribution center manager skills
  • Logistics, 13%
  • Customer Service, 11%
  • OSHA, 5%
  • Continuous Improvement, 5%
  • Inventory Control, 4%
  • Process Improvement, 4%

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