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The differences between service center managers and lead managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service center manager and a lead manager. Additionally, a lead manager has an average salary of $101,883, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for a service center manager include OSHA, LTL and payroll. The most important skills for a lead manager are safety procedures, sales floor, and gross margin.
| Service Center Manager | Lead Manager | |
| Yearly salary | $40,821 | $101,883 |
| Hourly rate | $19.63 | $48.98 |
| Growth rate | 6% | 6% |
| Number of jobs | 319,460 | 385,395 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 52% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
A lead manager is primarily in charge of overseeing the progress of a particular office or department. Although the responsibilities will vary depending on their industry, it will typically revolve around producing progress reports, reviewing documentation and transactions, managing the budget, procuring supplies, and devising strategies to generate leads and reach goals faster. Furthermore, as a lead manager, it is essential to spearhead projects and encourage staff, all while implementing the company's policies and regulations.
Service center managers and lead managers have different pay scales, as shown below.
| Service Center Manager | Lead Manager | |
| Average salary | $40,821 | $101,883 |
| Salary range | Between $30,000 And $54,000 | Between $73,000 And $140,000 |
| Highest paying City | Syracuse, NY | New York, NY |
| Highest paying state | Rhode Island | Alaska |
| Best paying company | Capgemini | Trulia |
| Best paying industry | Energy | Retail |
There are a few differences between a service center manager and a lead manager in terms of educational background:
| Service Center Manager | Lead Manager | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service center managers' and lead managers' demographics:
| Service Center Manager | Lead Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 73.6% Female, 26.4% | Male, 54.2% Female, 45.8% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |