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The differences between service center managers and regional service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service center manager, becoming a regional service manager takes usually requires 6-8 years. Additionally, a regional service manager has an average salary of $97,948, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for a service center manager include OSHA, LTL and payroll. The most important skills for a regional service manager are customer service, customer satisfaction, and service management.
| Service Center Manager | Regional Service Manager | |
| Yearly salary | $40,821 | $97,948 |
| Hourly rate | $19.63 | $47.09 |
| Growth rate | 6% | 5% |
| Number of jobs | 319,460 | 161,025 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 58% |
| Average age | 44 | 46 |
| Years of experience | 6 | 8 |
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
A regional service manager is responsible for handling service solutions and monitoring the staff's performance in providing the highest quality services for customers within their designated areas. Service managers manage the budget and resources allocation to support business functions and operational maintenance. They also assist the service staff in responding to the customers' inquiries and concerns and resolving their complaints. A regional service manager must have excellent communication and leadership skills to help the team maximize productivity and improve efficiency.
Service center managers and regional service managers have different pay scales, as shown below.
| Service Center Manager | Regional Service Manager | |
| Average salary | $40,821 | $97,948 |
| Salary range | Between $30,000 And $54,000 | Between $60,000 And $158,000 |
| Highest paying City | Syracuse, NY | Mountain View, CA |
| Highest paying state | Rhode Island | California |
| Best paying company | Capgemini | |
| Best paying industry | Energy | Professional |
There are a few differences between a service center manager and a regional service manager in terms of educational background:
| Service Center Manager | Regional Service Manager | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Southern California |
Here are the differences between service center managers' and regional service managers' demographics:
| Service Center Manager | Regional Service Manager | |
| Average age | 44 | 46 |
| Gender ratio | Male, 73.6% Female, 26.4% | Male, 80.8% Female, 19.2% |
| Race ratio | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 10% | 7% |