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The differences between service center technicians and software support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service center technician, becoming a software support technician takes usually requires 1-2 years. Additionally, a software support technician has an average salary of $79,670, which is higher than the $36,643 average annual salary of a service center technician.
The top three skills for a service center technician include strong customer service, customer service and troubleshoot. The most important skills for a software support technician are customer service, troubleshoot, and java.
| Service Center Technician | Software Support Technician | |
| Yearly salary | $36,643 | $79,670 |
| Hourly rate | $17.62 | $38.30 |
| Growth rate | 8% | 10% |
| Number of jobs | 129,827 | 117,059 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 59% |
| Average age | 44 | 42 |
| Years of experience | 12 | 2 |
A service center technician provides customer support on field visits. They manage installation, repair, and debugging on-site. They must listen to customers' concerns to identify problems. Typically, they work with a technician team.
A software support technician is responsible for resolving software application issues, diagnosing related system failures, and writing resolution reports for reference. Software support technicians must be highly-familiarized with the system's infrastructure and interface to immediately diagnose malfunctions and identify maintenance techniques to prevent the reoccurrence of downtimes and delays. They also assist the system engineers in the configuration and optimization of networks, including the installment of upgrades and patch updates. A software support technician must have excellent organizational and communication skills, especially in navigating computer tools and applications to create support tickets and fix the customers' issues efficiently.
Service center technicians and software support technicians have different pay scales, as shown below.
| Service Center Technician | Software Support Technician | |
| Average salary | $36,643 | $79,670 |
| Salary range | Between $27,000 And $49,000 | Between $55,000 And $113,000 |
| Highest paying City | Dartmouth, MA | San Francisco, CA |
| Highest paying state | Massachusetts | California |
| Best paying company | Ernst & Young | RSM US |
| Best paying industry | Technology | Finance |
There are a few differences between a service center technician and a software support technician in terms of educational background:
| Service Center Technician | Software Support Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 59% |
| Most common major | Business | Computer Science |
| Most common college | - | Stanford University |
Here are the differences between service center technicians' and software support technicians' demographics:
| Service Center Technician | Software Support Technician | |
| Average age | 44 | 42 |
| Gender ratio | Male, 71.9% Female, 28.1% | Male, 73.8% Female, 26.2% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 1% | 11% |