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Service department manager vs manager

The differences between service department managers and managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service department manager and a manager. Additionally, a manager has an average salary of $58,651, which is higher than the $41,773 average annual salary of a service department manager.

The top three skills for a service department manager include food safety, food quality and direct reports. The most important skills for a manager are customer service, payroll, and food safety.

Service department manager vs manager overview

Service Department ManagerManager
Yearly salary$41,773$58,651
Hourly rate$20.08$28.20
Growth rate6%6%
Number of jobs114,9221,236,194
Job satisfaction-4.57
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 49%
Average age4744
Years of experience66

What does a service department manager do?

A service department manager is responsible for leading the service department operations by assisting the staff in customer interaction, providing the highest customer service, and negotiating contracts and partnerships with clients. Service department managers coordinate with the sales and marketing team for brand promotions and advising the staff in selling new products to potential customers. They also handle and resolve high-level complaints, process replacements, and issue refunds as needed. A service department manager must have excellent communication and leadership skills, especially in encouraging and supporting the team members to meet the department's goals and objectives.

What does a manager do?

Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

Service department manager vs manager salary

Service department managers and managers have different pay scales, as shown below.

Service Department ManagerManager
Average salary$41,773$58,651
Salary rangeBetween $29,000 And $60,000Between $37,000 And $92,000
Highest paying CityVancouver, WA-
Highest paying stateMassachusettsNew Jersey
Best paying companyHNTB-
Best paying industryGovernmentFinance

Differences between service department manager and manager education

There are a few differences between a service department manager and a manager in terms of educational background:

Service Department ManagerManager
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 49%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldUniversity of Pennsylvania

Service department manager vs manager demographics

Here are the differences between service department managers' and managers' demographics:

Service Department ManagerManager
Average age4744
Gender ratioMale, 64.3% Female, 35.7%Male, 51.0% Female, 49.0%
Race ratioBlack or African American, 9.5% Unknown, 4.8% Hispanic or Latino, 18.3% Asian, 5.7% White, 61.0% American Indian and Alaska Native, 0.7%Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%
LGBT Percentage8%10%

Differences between service department manager and manager duties and responsibilities

Service department manager example responsibilities.

  • Manage service plumbers & HVAC technicians in daily operations, interview & hire new employees.
  • Manage parts and service department operations while consistently meeting or exceeding industry standards for profitability and CSI.
  • Process inventory through store computer system, POS register system and completion of all require paperwork.
  • Enter schedule edits into KRONOS.
  • Operate POS system and perform cashier duties.
  • Enter schedule edits for entire store into KRONOS time clock system.
    • Show more

Manager example responsibilities.

  • Manage both BOH and FOH operations exceeding company specifications.
  • Manage logistics and security for high net worth individuals and corporations.
  • Manage budgets and payroll records, review financial transactions to assure expenditures are authorize and budget.
  • Guide and manage the administrative day-to-day academic program and the implementation of strategies by providing leadership to faculty and staff.
  • Provide leadership and direction to facility management and program owners while motivating and interacting with employees to achieve continuous improvement.
  • Customer-Orient with experience with POS systems, food preparation and safety regulations.
    • Show more

Service department manager vs manager skills

Common service department manager skills
  • Food Safety, 49%
  • Food Quality, 43%
  • Direct Reports, 1%
  • Customer Satisfaction, 1%
  • Payroll, 1%
  • Warranty Claims, 1%
Common manager skills
  • Customer Service, 19%
  • Payroll, 9%
  • Food Safety, 8%
  • Financial Statements, 4%
  • Management, 4%
  • PowerPoint, 4%

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Updated January 8, 2025

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