Service department manager vs service center manager

The differences between service department managers and service center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service department manager and a service center manager. Additionally, a service department manager has an average salary of $41,773, which is higher than the $40,821 average annual salary of a service center manager.

The top three skills for a service department manager include food safety, food quality and direct reports. The most important skills for a service center manager are OSHA, LTL, and payroll.

Service department manager vs service center manager overview

	Service Department Manager	Service Center Manager
Yearly salary	$41,773	$40,821
Hourly rate	$20.08	$19.63
Growth rate	6%	6%
Number of jobs	114,922	319,460
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 61%
Average age	47	44
Years of experience	6	6

What does a service department manager do?

A service department manager is responsible for leading the service department operations by assisting the staff in customer interaction, providing the highest customer service, and negotiating contracts and partnerships with clients. Service department managers coordinate with the sales and marketing team for brand promotions and advising the staff in selling new products to potential customers. They also handle and resolve high-level complaints, process replacements, and issue refunds as needed. A service department manager must have excellent communication and leadership skills, especially in encouraging and supporting the team members to meet the department's goals and objectives.

What does a service center manager do?

A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.

Service department manager vs service center manager salary

Service department managers and service center managers have different pay scales, as shown below.

	Service Department Manager	Service Center Manager
Average salary	$41,773	$40,821
Salary range	Between $29,000 And $60,000	Between $30,000 And $54,000
Highest paying City	Vancouver, WA	Syracuse, NY
Highest paying state	Massachusetts	Rhode Island
Best paying company	HNTB	Capgemini
Best paying industry	Government	Energy

Differences between service department manager and service center manager education

There are a few differences between a service department manager and a service center manager in terms of educational background:

	Service Department Manager	Service Center Manager
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Pennsylvania

Service department manager vs service center manager demographics

Here are the differences between service department managers' and service center managers' demographics:

	Service Department Manager	Service Center Manager
Average age	47	44
Gender ratio	Male, 64.3% Female, 35.7%	Male, 73.6% Female, 26.4%
Race ratio	Black or African American, 9.5% Unknown, 4.8% Hispanic or Latino, 18.3% Asian, 5.7% White, 61.0% American Indian and Alaska Native, 0.7%	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	10%

Differences between service department manager and service center manager duties and responsibilities

Service department manager example responsibilities.

Manage service plumbers & HVAC technicians in daily operations, interview & hire new employees.
Manage parts and service department operations while consistently meeting or exceeding industry standards for profitability and CSI.
Process inventory through store computer system, POS register system and completion of all require paperwork.
Enter schedule edits into KRONOS.
Operate POS system and perform cashier duties.
Enter schedule edits for entire store into KRONOS time clock system.

Service center manager example responsibilities.

Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
Provide security and custom control, inventory monthly auditing, inventory management, perform weekly payroll entry.
Implement OSHA and safety training programs, perform monthly safety inspections, conduct safety training and MSDS control.
Be knowledgeable regarding Medicare, Medicaid and insurance regulations.
Ensure delivery of high quality customer service and timely resolution of complex payroll issues.
Maintain quality standards and high levels of customer satisfaction for well-establish manufacturer of windows and doors.

Service department manager vs service center manager skills

Common service department manager skills

Food Safety, 49%
Food Quality, 43%
Direct Reports, 1%
Customer Satisfaction, 1%
Payroll, 1%
Warranty Claims, 1%

Common service center manager skills

OSHA, 13%
LTL, 8%
Payroll, 7%
Provide Technical Assistance, 6%
Customer Satisfaction, 4%
Direct Reports, 4%

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Service Department Manager vs Service Center Manager

Updated January 8, 2025

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