Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service department managers and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service department manager, becoming a service delivery manager takes usually requires 6-8 years. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $41,773 average annual salary of a service department manager.
The top three skills for a service department manager include food safety, food quality and direct reports. The most important skills for a service delivery manager are service delivery, project management, and cloud.
| Service Department Manager | Service Delivery Manager | |
| Yearly salary | $41,773 | $102,213 |
| Hourly rate | $20.08 | $49.14 |
| Growth rate | 6% | 16% |
| Number of jobs | 114,922 | 71,475 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 67% |
| Average age | 47 | 47 |
| Years of experience | 6 | 8 |
A service department manager is responsible for leading the service department operations by assisting the staff in customer interaction, providing the highest customer service, and negotiating contracts and partnerships with clients. Service department managers coordinate with the sales and marketing team for brand promotions and advising the staff in selling new products to potential customers. They also handle and resolve high-level complaints, process replacements, and issue refunds as needed. A service department manager must have excellent communication and leadership skills, especially in encouraging and supporting the team members to meet the department's goals and objectives.
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Service department managers and service delivery managers have different pay scales, as shown below.
| Service Department Manager | Service Delivery Manager | |
| Average salary | $41,773 | $102,213 |
| Salary range | Between $29,000 And $60,000 | Between $74,000 And $140,000 |
| Highest paying City | Vancouver, WA | Stamford, CT |
| Highest paying state | Massachusetts | Connecticut |
| Best paying company | HNTB | McKinsey & Company Inc |
| Best paying industry | Government | Finance |
There are a few differences between a service department manager and a service delivery manager in terms of educational background:
| Service Department Manager | Service Delivery Manager | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 67% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Carnegie Mellon University |
Here are the differences between service department managers' and service delivery managers' demographics:
| Service Department Manager | Service Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 64.3% Female, 35.7% | Male, 72.3% Female, 27.7% |
| Race ratio | Black or African American, 9.5% Unknown, 4.8% Hispanic or Latino, 18.3% Asian, 5.7% White, 61.0% American Indian and Alaska Native, 0.7% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 11% |