Service desk supervisor vs billing supervisor

The differences between service desk supervisors and billing supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and a billing supervisor. Additionally, a service desk supervisor has an average salary of $60,516, which is higher than the $56,255 average annual salary of a billing supervisor.

The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a billing supervisor are customer service, patients, and billing procedures.

Service desk supervisor vs billing supervisor overview

	Service Desk Supervisor	Billing Supervisor
Yearly salary	$60,516	$56,255
Hourly rate	$29.09	$27.05
Growth rate	16%	-3%
Number of jobs	45,802	38,525
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a service desk supervisor do?

A service desk supervisor oversees the operations of a help desk. They research issues, monitor staff, and ensure the office runs efficiently. They deliver customer service such as resolving calls, reporting support metrics, and connecting customers with higher management. They are also responsible for managing incoming work requests.

What does a billing supervisor do?

A billing supervisor is primarily in charge of spearheading and overseeing the billing procedures of a company. Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing processes. They must also monitor all procedures, ensuring it complies with the company's policies. Furthermore, as a supervisor, they must lead and encourage the workforce to reach goals while implementing the rules and regulations of the company.

Service desk supervisor vs billing supervisor salary

Service desk supervisors and billing supervisors have different pay scales, as shown below.

	Service Desk Supervisor	Billing Supervisor
Average salary	$60,516	$56,255
Salary range	Between $37,000 And $96,000	Between $38,000 And $82,000
Highest paying City	Seattle, WA	Washington, DC
Highest paying state	Washington	Rhode Island
Best paying company	Nintendo	Wpp Us Holdings Inc
Best paying industry	Manufacturing	Professional

Differences between service desk supervisor and billing supervisor education

There are a few differences between a service desk supervisor and a billing supervisor in terms of educational background:

	Service Desk Supervisor	Billing Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Pennsylvania

Service desk supervisor vs billing supervisor demographics

Here are the differences between service desk supervisors' and billing supervisors' demographics:

	Service Desk Supervisor	Billing Supervisor
Average age	47	47
Gender ratio	Male, 36.8% Female, 63.2%	Male, 22.3% Female, 77.7%
Race ratio	Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between service desk supervisor and billing supervisor duties and responsibilities

Service desk supervisor example responsibilities.

Manage the support and integration of SharePoint site with other technologies.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Used SCCM to push updates and software as needed.
Provide routine and daily updates and maintenance to the DCFS website and SharePoint.
Maintain GPO and SCCM to ensure software and computers remain within company policy.
Conduct training on basic PC hardware/software usage, VPN connectivity and security guidelines.

Billing supervisor example responsibilities.

Manage point-of-service collection functions to improve customer service and increase revenue for clinic and surgery centers.
Conduct regular meetings to update and presents issues of third party billing and ICD-9 and CPT changes that require management review
Supervise activities inclusive of all order entry, invoicing, payroll entry and annual inventory control functions.
Post payments and prepare daily deposits, write checks, answer phones, collections, filing and pass out payroll checks.
Review clinical documentation and provide education and recommendations in preparation for ICD-10.
Facilitate effective communication and working relationships with other departments regarding Medicare and Medicaid requirements.

Service desk supervisor vs billing supervisor skills

Common service desk supervisor skills

ITIL, 9%
Operational Procedures, 6%
Technical Support, 6%
Level Agreements, 5%
Front End, 5%
SLA, 5%

Common billing supervisor skills

Customer Service, 15%
Patients, 13%
Billing Procedures, 6%
Medicaid, 5%
Billing Issues, 4%
Billing System, 4%

Service Desk Supervisor vs. similar jobs

Service Desk Supervisor related careers

Service Desk Supervisor related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Service Desk Supervisor
Service Desk Supervisor vs Billing Supervisor

Updated January 8, 2025

Browse office and administrative jobs