Service desk supervisor vs branch supervisor

The differences between service desk supervisors and branch supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and a branch supervisor. Additionally, a service desk supervisor has an average salary of $60,516, which is higher than the $40,478 average annual salary of a branch supervisor.

The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a branch supervisor are security procedures, security measures, and branch management.

Service desk supervisor vs branch supervisor overview

	Service Desk Supervisor	Branch Supervisor
Yearly salary	$60,516	$40,478
Hourly rate	$29.09	$19.46
Growth rate	16%	17%
Number of jobs	45,802	26,662
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 53%
Average age	47	47
Years of experience	6	6

Service desk supervisor vs branch supervisor salary

Service desk supervisors and branch supervisors have different pay scales, as shown below.

	Service Desk Supervisor	Branch Supervisor
Average salary	$60,516	$40,478
Salary range	Between $37,000 And $96,000	Between $28,000 And $57,000
Highest paying City	Seattle, WA	-
Highest paying state	Washington	-
Best paying company	Nintendo	-
Best paying industry	Manufacturing	-

Differences between service desk supervisor and branch supervisor education

There are a few differences between a service desk supervisor and a branch supervisor in terms of educational background:

	Service Desk Supervisor	Branch Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Pennsylvania

Service desk supervisor vs branch supervisor demographics

Here are the differences between service desk supervisors' and branch supervisors' demographics:

	Service Desk Supervisor	Branch Supervisor
Average age	47	47
Gender ratio	Male, 36.8% Female, 63.2%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 8.6% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 61.6% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between service desk supervisor and branch supervisor duties and responsibilities

Service desk supervisor example responsibilities.

Manage the support and integration of SharePoint site with other technologies.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Used SCCM to push updates and software as needed.
Provide routine and daily updates and maintenance to the DCFS website and SharePoint.
Maintain GPO and SCCM to ensure software and computers remain within company policy.
Conduct training on basic PC hardware/software usage, VPN connectivity and security guidelines.

Branch supervisor example responsibilities.

Negotiate service agreements for managing refrigeration and HVAC costs and prepare quoted work estimates.
Perform notary services to bank customers.
License notary of public and signature guarantee.
Monitor ATM, CDM, teller drawer, and vault cash, and order vault cash weekly.
Authenticate daily ATM activities via formal reconciliation reports.
Coordinate the development and management of appropriate personnel information, management database providing seamless integration with payroll and other school functions.

Service desk supervisor vs branch supervisor skills

Common service desk supervisor skills

ITIL, 9%
Operational Procedures, 6%
Technical Support, 6%
Level Agreements, 5%
Front End, 5%
SLA, 5%

Common branch supervisor skills

Security Procedures, 8%
Security Measures, 6%
Branch Management, 5%
State Laws, 5%
Bank Products, 4%
Loan Applications, 4%

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Service Desk Supervisor vs Branch Supervisor

Updated January 8, 2025

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