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The differences between service desk supervisors and center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and a center supervisor. Additionally, a service desk supervisor has an average salary of $60,516, which is higher than the $39,359 average annual salary of a center supervisor.
The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a center supervisor are develop recommendations, OSHA, and professional work.
| Service Desk Supervisor | Center Supervisor | |
| Yearly salary | $60,516 | $39,359 |
| Hourly rate | $29.09 | $18.92 |
| Growth rate | 16% | 6% |
| Number of jobs | 45,802 | 99,942 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 58% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A service desk supervisor oversees the operations of a help desk. They research issues, monitor staff, and ensure the office runs efficiently. They deliver customer service such as resolving calls, reporting support metrics, and connecting customers with higher management. They are also responsible for managing incoming work requests.
A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.
Service desk supervisors and center supervisors have different pay scales, as shown below.
| Service Desk Supervisor | Center Supervisor | |
| Average salary | $60,516 | $39,359 |
| Salary range | Between $37,000 And $96,000 | Between $27,000 And $56,000 |
| Highest paying City | Seattle, WA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | Nintendo | Gannett Fleming |
| Best paying industry | Manufacturing | Telecommunication |
There are a few differences between a service desk supervisor and a center supervisor in terms of educational background:
| Service Desk Supervisor | Center Supervisor | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service desk supervisors' and center supervisors' demographics:
| Service Desk Supervisor | Center Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 54.1% Female, 45.9% |
| Race ratio | Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |