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The differences between service desk supervisors and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and a client service supervisor. Additionally, a service desk supervisor has an average salary of $60,516, which is higher than the $48,789 average annual salary of a client service supervisor.
The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.
| Service Desk Supervisor | Client Service Supervisor | |
| Yearly salary | $60,516 | $48,789 |
| Hourly rate | $29.09 | $23.46 |
| Growth rate | 16% | 10% |
| Number of jobs | 45,802 | 75,154 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A service desk supervisor oversees the operations of a help desk. They research issues, monitor staff, and ensure the office runs efficiently. They deliver customer service such as resolving calls, reporting support metrics, and connecting customers with higher management. They are also responsible for managing incoming work requests.
A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.
Service desk supervisors and client service supervisors have different pay scales, as shown below.
| Service Desk Supervisor | Client Service Supervisor | |
| Average salary | $60,516 | $48,789 |
| Salary range | Between $37,000 And $96,000 | Between $34,000 And $68,000 |
| Highest paying City | Seattle, WA | Toms River, NJ |
| Highest paying state | Washington | New Jersey |
| Best paying company | Nintendo | Essence Global |
| Best paying industry | Manufacturing | Media |
There are a few differences between a service desk supervisor and a client service supervisor in terms of educational background:
| Service Desk Supervisor | Client Service Supervisor | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service desk supervisors' and client service supervisors' demographics:
| Service Desk Supervisor | Client Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7% | Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |