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The differences between service desk supervisors and field service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and a field service supervisor. Additionally, a service desk supervisor has an average salary of $60,516, which is higher than the $53,079 average annual salary of a field service supervisor.
The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a field service supervisor are customer service, customer satisfaction, and safety procedures.
| Service Desk Supervisor | Field Service Supervisor | |
| Yearly salary | $60,516 | $53,079 |
| Hourly rate | $29.09 | $25.52 |
| Growth rate | 16% | 6% |
| Number of jobs | 45,802 | 74,106 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A service desk supervisor oversees the operations of a help desk. They research issues, monitor staff, and ensure the office runs efficiently. They deliver customer service such as resolving calls, reporting support metrics, and connecting customers with higher management. They are also responsible for managing incoming work requests.
A field service supervisor is an individual who supervises a team of field service staff that perform routine services on sites such as installation, maintenance, and repair. This supervisor is required to delegate work assignments to the field service staff and support them in providing excellent client service. The supervisor must manage all the queries of customers while coordinating with the relevant departments to resolve issues related to field services. This supervisor must also prepare annual budgets as well as manage expenses within the allotted budget.
Service desk supervisors and field service supervisors have different pay scales, as shown below.
| Service Desk Supervisor | Field Service Supervisor | |
| Average salary | $60,516 | $53,079 |
| Salary range | Between $37,000 And $96,000 | Between $34,000 And $82,000 |
| Highest paying City | Seattle, WA | San Francisco, CA |
| Highest paying state | Washington | Washington |
| Best paying company | Nintendo | WEC Energy Group |
| Best paying industry | Manufacturing | Energy |
There are a few differences between a service desk supervisor and a field service supervisor in terms of educational background:
| Service Desk Supervisor | Field Service Supervisor | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service desk supervisors' and field service supervisors' demographics:
| Service Desk Supervisor | Field Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 88.3% Female, 11.7% |
| Race ratio | Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |