Service desk supervisor vs group supervisor

The differences between service desk supervisors and group supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and a group supervisor. Additionally, a service desk supervisor has an average salary of $60,516, which is higher than the $54,591 average annual salary of a group supervisor.

The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a group supervisor are customer service, customer satisfaction, and disciplinary actions.

Service desk supervisor vs group supervisor overview

	Service Desk Supervisor	Group Supervisor
Yearly salary	$60,516	$54,591
Hourly rate	$29.09	$26.25
Growth rate	16%	12%
Number of jobs	45,802	34,843
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 60%
Average age	47	47
Years of experience	6	6

Service desk supervisor vs group supervisor salary

Service desk supervisors and group supervisors have different pay scales, as shown below.

	Service Desk Supervisor	Group Supervisor
Average salary	$60,516	$54,591
Salary range	Between $37,000 And $96,000	Between $29,000 And $101,000
Highest paying City	Seattle, WA	New York, NY
Highest paying state	Washington	New York
Best paying company	Nintendo	AbbVie
Best paying industry	Manufacturing	-

Differences between service desk supervisor and group supervisor education

There are a few differences between a service desk supervisor and a group supervisor in terms of educational background:

	Service Desk Supervisor	Group Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Northwestern University

Service desk supervisor vs group supervisor demographics

Here are the differences between service desk supervisors' and group supervisors' demographics:

	Service Desk Supervisor	Group Supervisor
Average age	47	47
Gender ratio	Male, 36.8% Female, 63.2%	Male, 45.3% Female, 54.7%
Race ratio	Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 8.9% Unknown, 4.9% Hispanic or Latino, 16.2% Asian, 6.2% White, 63.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between service desk supervisor and group supervisor duties and responsibilities

Service desk supervisor example responsibilities.

Manage the support and integration of SharePoint site with other technologies.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Used SCCM to push updates and software as needed.
Provide routine and daily updates and maintenance to the DCFS website and SharePoint.
Maintain GPO and SCCM to ensure software and computers remain within company policy.
Conduct training on basic PC hardware/software usage, VPN connectivity and security guidelines.

Group supervisor example responsibilities.

Manage the clients financials and take care of the groceries purchases and cook dinner for them.
Lead and manage a DEA enforcement task force group involve in daily enforcement and intelligence collection/dissemination activities.
Attend monthly meeting as well as ISP's, IEP's and special meetings with DRC, parents and schools.
Follow the NAEYC rules and regulations.
Work with clients in meeting ISP goals.
Supervise the production support of the ETL processes.

Service desk supervisor vs group supervisor skills

Common service desk supervisor skills

ITIL, 9%
Operational Procedures, 6%
Technical Support, 6%
Level Agreements, 5%
Front End, 5%
SLA, 5%

Common group supervisor skills

Customer Service, 20%
Customer Satisfaction, 11%
Disciplinary Actions, 11%
Leadership, 9%
Social Work, 8%
Direct Supervision, 7%

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Service Desk Supervisor
Service Desk Supervisor vs Group Supervisor

Updated January 8, 2025

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