Service desk supervisor vs guest service supervisor

The differences between service desk supervisors and guest service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and a guest service supervisor. Additionally, a service desk supervisor has an average salary of $60,516, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a guest service supervisor are reservations, front desk operations, and POS.

Service desk supervisor vs guest service supervisor overview

	Service Desk Supervisor	Guest Service Supervisor
Yearly salary	$60,516	$34,413
Hourly rate	$29.09	$16.54
Growth rate	16%	-4%
Number of jobs	45,802	39,559
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a service desk supervisor do?

A service desk supervisor oversees the operations of a help desk. They research issues, monitor staff, and ensure the office runs efficiently. They deliver customer service such as resolving calls, reporting support metrics, and connecting customers with higher management. They are also responsible for managing incoming work requests.

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

Service desk supervisor vs guest service supervisor salary

Service desk supervisors and guest service supervisors have different pay scales, as shown below.

	Service Desk Supervisor	Guest Service Supervisor
Average salary	$60,516	$34,413
Salary range	Between $37,000 And $96,000	Between $27,000 And $42,000
Highest paying City	Seattle, WA	Seattle, WA
Highest paying state	Washington	Washington
Best paying company	Nintendo	NBCUniversal
Best paying industry	Manufacturing	Retail

Differences between service desk supervisor and guest service supervisor education

There are a few differences between a service desk supervisor and a guest service supervisor in terms of educational background:

	Service Desk Supervisor	Guest Service Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Cornell University

Service desk supervisor vs guest service supervisor demographics

Here are the differences between service desk supervisors' and guest service supervisors' demographics:

	Service Desk Supervisor	Guest Service Supervisor
Average age	47	47
Gender ratio	Male, 36.8% Female, 63.2%	Male, 43.7% Female, 56.3%
Race ratio	Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between service desk supervisor and guest service supervisor duties and responsibilities

Service desk supervisor example responsibilities.

Manage the support and integration of SharePoint site with other technologies.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Used SCCM to push updates and software as needed.
Provide routine and daily updates and maintenance to the DCFS website and SharePoint.
Maintain GPO and SCCM to ensure software and computers remain within company policy.
Conduct training on basic PC hardware/software usage, VPN connectivity and security guidelines.

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Service desk supervisor vs guest service supervisor skills

Common service desk supervisor skills

ITIL, 9%
Operational Procedures, 6%
Technical Support, 6%
Level Agreements, 5%
Front End, 5%
SLA, 5%

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

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Service Desk Supervisor vs Guest Service Supervisor

Updated January 8, 2025

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