Service desk supervisor vs senior supervisor

The differences between service desk supervisors and senior supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and a senior supervisor. Additionally, a senior supervisor has an average salary of $61,146, which is higher than the $60,516 average annual salary of a service desk supervisor.

The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a senior supervisor are rehabilitation, safety procedures, and continuous improvement.

Service desk supervisor vs senior supervisor overview

	Service Desk Supervisor	Senior Supervisor
Yearly salary	$60,516	$61,146
Hourly rate	$29.09	$29.40
Growth rate	16%	6%
Number of jobs	45,802	38,600
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 57%
Average age	47	47
Years of experience	6	6

What does a service desk supervisor do?

A service desk supervisor oversees the operations of a help desk. They research issues, monitor staff, and ensure the office runs efficiently. They deliver customer service such as resolving calls, reporting support metrics, and connecting customers with higher management. They are also responsible for managing incoming work requests.

What does a senior supervisor do?

A senior supervisor is responsible for overseeing staff work and ensures that employees reach weekly or monthly quotas and other production commitments. To complete the deadlines, a senior supervisor must diligently communicate with project team leaders to ensure task completion within the agreed deadline. A senior supervisor also monitors employee productivity and provides constructive feedback. They also offer coaching to develop team members and serve as a bridge between upper management and subordinates in ways that comply with the company's vision and mission.

Service desk supervisor vs senior supervisor salary

Service desk supervisors and senior supervisors have different pay scales, as shown below.

	Service Desk Supervisor	Senior Supervisor
Average salary	$60,516	$61,146
Salary range	Between $37,000 And $96,000	Between $35,000 And $104,000
Highest paying City	Seattle, WA	San Francisco, CA
Highest paying state	Washington	New York
Best paying company	Nintendo	Western Digital
Best paying industry	Manufacturing	-

Differences between service desk supervisor and senior supervisor education

There are a few differences between a service desk supervisor and a senior supervisor in terms of educational background:

	Service Desk Supervisor	Senior Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 57%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Service desk supervisor vs senior supervisor demographics

Here are the differences between service desk supervisors' and senior supervisors' demographics:

	Service Desk Supervisor	Senior Supervisor
Average age	47	47
Gender ratio	Male, 36.8% Female, 63.2%	Male, 65.8% Female, 34.2%
Race ratio	Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between service desk supervisor and senior supervisor duties and responsibilities

Service desk supervisor example responsibilities.

Manage the support and integration of SharePoint site with other technologies.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Used SCCM to push updates and software as needed.
Provide routine and daily updates and maintenance to the DCFS website and SharePoint.
Maintain GPO and SCCM to ensure software and computers remain within company policy.
Conduct training on basic PC hardware/software usage, VPN connectivity and security guidelines.

Senior supervisor example responsibilities.

Analyze the KPIs and provide recommendation in order to attain or maintain the accepted values of KPIs.
Supervise and manage a team of 33 personnel including DOD contractors and linguist training over 3,000 soldiers on a daily basis.
Manage employment-related taxation issues including assisting clients with their annual obligations.
Manage timeliness, accuracy, and maintenance of publish content via Microsoft SharePoint.
Develop community sites within SharePoint to allow all team members to effectively manage assign inventory listings, and record keeping.
Manage patient financial counselor activities to ensure that uninsure patients are fully screen and receive application assistance for government Medicaid programs.

Service desk supervisor vs senior supervisor skills

Common service desk supervisor skills

ITIL, 9%
Operational Procedures, 6%
Technical Support, 6%
Level Agreements, 5%
Front End, 5%
SLA, 5%

Common senior supervisor skills

Rehabilitation, 12%
Safety Procedures, 8%
Continuous Improvement, 6%
OSHA, 4%
SR, 4%
Logistics, 4%

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Service Desk Supervisor vs Senior Supervisor

Updated January 8, 2025

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