Service desk supervisor vs service desk analyst

The differences between service desk supervisors and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk supervisor has an average salary of $60,516, which is higher than the $45,397 average annual salary of a service desk analyst.

The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Service desk supervisor vs service desk analyst overview

	Service Desk Supervisor	Service Desk Analyst
Yearly salary	$60,516	$45,397
Hourly rate	$29.09	$21.83
Growth rate	16%	-
Number of jobs	45,802	55,828
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 50%
Average age	47	37
Years of experience	6	-

What does a service desk supervisor do?

A service desk supervisor oversees the operations of a help desk. They research issues, monitor staff, and ensure the office runs efficiently. They deliver customer service such as resolving calls, reporting support metrics, and connecting customers with higher management. They are also responsible for managing incoming work requests.

What does a service desk analyst do?

Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.

Service desk supervisor vs service desk analyst salary

Service desk supervisors and service desk analysts have different pay scales, as shown below.

	Service Desk Supervisor	Service Desk Analyst
Average salary	$60,516	$45,397
Salary range	Between $37,000 And $96,000	Between $30,000 And $67,000
Highest paying City	Seattle, WA	New York, NY
Highest paying state	Washington	New York
Best paying company	Nintendo	The Citadel
Best paying industry	Manufacturing	Technology

Differences between service desk supervisor and service desk analyst education

There are a few differences between a service desk supervisor and a service desk analyst in terms of educational background:

	Service Desk Supervisor	Service Desk Analyst
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 50%
Most common major	Business	Information Technology
Most common college	California State University - Bakersfield	-

Service desk supervisor vs service desk analyst demographics

Here are the differences between service desk supervisors' and service desk analysts' demographics:

	Service Desk Supervisor	Service Desk Analyst
Average age	47	37
Gender ratio	Male, 36.8% Female, 63.2%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	8%	13%

Differences between service desk supervisor and service desk analyst duties and responsibilities

Service desk supervisor example responsibilities.

Manage the support and integration of SharePoint site with other technologies.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Used SCCM to push updates and software as needed.
Provide routine and daily updates and maintenance to the DCFS website and SharePoint.
Maintain GPO and SCCM to ensure software and computers remain within company policy.
Conduct training on basic PC hardware/software usage, VPN connectivity and security guidelines.

Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

Service desk supervisor vs service desk analyst skills

Common service desk supervisor skills

ITIL, 9%
Operational Procedures, 6%
Technical Support, 6%
Level Agreements, 5%
Front End, 5%
SLA, 5%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%

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Service Desk Supervisor
Service Desk Supervisor vs Service Desk Analyst

Updated January 8, 2025

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