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The differences between service desk supervisors and service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and a service supervisor. Additionally, a service desk supervisor has an average salary of $60,516, which is higher than the $52,539 average annual salary of a service supervisor.
The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.
| Service Desk Supervisor | Service Supervisor | |
| Yearly salary | $60,516 | $52,539 |
| Hourly rate | $29.09 | $25.26 |
| Growth rate | 16% | 6% |
| Number of jobs | 45,802 | 77,954 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A service desk supervisor oversees the operations of a help desk. They research issues, monitor staff, and ensure the office runs efficiently. They deliver customer service such as resolving calls, reporting support metrics, and connecting customers with higher management. They are also responsible for managing incoming work requests.
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
Service desk supervisors and service supervisors have different pay scales, as shown below.
| Service Desk Supervisor | Service Supervisor | |
| Average salary | $60,516 | $52,539 |
| Salary range | Between $37,000 And $96,000 | Between $34,000 And $80,000 |
| Highest paying City | Seattle, WA | New York, NY |
| Highest paying state | Washington | New York |
| Best paying company | Nintendo | Apple |
| Best paying industry | Manufacturing | - |
There are a few differences between a service desk supervisor and a service supervisor in terms of educational background:
| Service Desk Supervisor | Service Supervisor | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service desk supervisors' and service supervisors' demographics:
| Service Desk Supervisor | Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 54.1% Female, 45.9% |
| Race ratio | Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7% | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |