Service desk supervisor vs staff supervisor

The differences between service desk supervisors and staff supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and a staff supervisor. Additionally, a service desk supervisor has an average salary of $60,516, which is higher than the $48,991 average annual salary of a staff supervisor.

The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a staff supervisor are patients, home health, and customer service.

Service desk supervisor vs staff supervisor overview

	Service Desk Supervisor	Staff Supervisor
Yearly salary	$60,516	$48,991
Hourly rate	$29.09	$23.55
Growth rate	16%	-
Number of jobs	45,802	93,676
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 56%
Average age	47	47
Years of experience	6	6

What does a service desk supervisor do?

A service desk supervisor oversees the operations of a help desk. They research issues, monitor staff, and ensure the office runs efficiently. They deliver customer service such as resolving calls, reporting support metrics, and connecting customers with higher management. They are also responsible for managing incoming work requests.

What does a staff supervisor do?

A staff supervisor is responsible for supervising staff and organizing work procedures. Their main duty is to monitor staff. They maintain staff by recruiting, training, and coaching them. They may also gather budget information. They must have good communication skills and be team-oriented.

Service desk supervisor vs staff supervisor salary

Service desk supervisors and staff supervisors have different pay scales, as shown below.

	Service Desk Supervisor	Staff Supervisor
Average salary	$60,516	$48,991
Salary range	Between $37,000 And $96,000	Between $34,000 And $70,000
Highest paying City	Seattle, WA	-
Highest paying state	Washington	-
Best paying company	Nintendo	-
Best paying industry	Manufacturing	-

Differences between service desk supervisor and staff supervisor education

There are a few differences between a service desk supervisor and a staff supervisor in terms of educational background:

	Service Desk Supervisor	Staff Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Service desk supervisor vs staff supervisor demographics

Here are the differences between service desk supervisors' and staff supervisors' demographics:

	Service Desk Supervisor	Staff Supervisor
Average age	47	47
Gender ratio	Male, 36.8% Female, 63.2%	Male, 46.7% Female, 53.3%
Race ratio	Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 9.8% Unknown, 4.9% Hispanic or Latino, 17.7% Asian, 6.1% White, 60.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between service desk supervisor and staff supervisor duties and responsibilities

Service desk supervisor example responsibilities.

Manage the support and integration of SharePoint site with other technologies.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Used SCCM to push updates and software as needed.
Provide routine and daily updates and maintenance to the DCFS website and SharePoint.
Maintain GPO and SCCM to ensure software and computers remain within company policy.
Conduct training on basic PC hardware/software usage, VPN connectivity and security guidelines.

Staff supervisor example responsibilities.

Provide administrative support to include managing and maintaining payroll for office staff member and personnel.
Demonstrate leadership and expertise managing schedules for staff and delegating projects as assigned ensuring smooth organization for attorneys.
Move up to overnight supervisor quickly.was able to implement new ideas to management to ensure customer satisfaction.
Certify instructor for employee CPR a certification.
Use POS system to settle customer payments.
Supervise the shift and run the floor scrubber.

Service desk supervisor vs staff supervisor skills

Common service desk supervisor skills

ITIL, 9%
Operational Procedures, 6%
Technical Support, 6%
Level Agreements, 5%
Front End, 5%
SLA, 5%

Common staff supervisor skills

Patients, 18%
Home Health, 13%
Customer Service, 12%
Rehabilitation, 8%
Safety Procedures, 8%
Direct Supervision, 8%

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Service Desk Supervisor
Service Desk Supervisor vs Staff Supervisor

Updated January 8, 2025

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