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The differences between service desk supervisors and support supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and a support supervisor. Additionally, a service desk supervisor has an average salary of $60,516, which is higher than the $47,047 average annual salary of a support supervisor.
The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a support supervisor are excellent interpersonal, customer service, and training materials.
| Service Desk Supervisor | Support Supervisor | |
| Yearly salary | $60,516 | $47,047 |
| Hourly rate | $29.09 | $22.62 |
| Growth rate | 16% | 10% |
| Number of jobs | 45,802 | 96,546 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A service desk supervisor oversees the operations of a help desk. They research issues, monitor staff, and ensure the office runs efficiently. They deliver customer service such as resolving calls, reporting support metrics, and connecting customers with higher management. They are also responsible for managing incoming work requests.
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
Service desk supervisors and support supervisors have different pay scales, as shown below.
| Service Desk Supervisor | Support Supervisor | |
| Average salary | $60,516 | $47,047 |
| Salary range | Between $37,000 And $96,000 | Between $31,000 And $69,000 |
| Highest paying City | Seattle, WA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Nintendo | Cisco |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a service desk supervisor and a support supervisor in terms of educational background:
| Service Desk Supervisor | Support Supervisor | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service desk supervisors' and support supervisors' demographics:
| Service Desk Supervisor | Support Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 36.8% Female, 63.2% | Male, 51.8% Female, 48.2% |
| Race ratio | Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |