Service desk supervisor vs team supervisor

The differences between service desk supervisors and team supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk supervisor and a team supervisor. Additionally, a service desk supervisor has an average salary of $60,516, which is higher than the $58,718 average annual salary of a team supervisor.

The top three skills for a service desk supervisor include ITIL, operational procedures and technical support. The most important skills for a team supervisor are direct supervision, safety procedures, and sales associates.

Service desk supervisor vs team supervisor overview

	Service Desk Supervisor	Team Supervisor
Yearly salary	$60,516	$58,718
Hourly rate	$29.09	$28.23
Growth rate	16%	-
Number of jobs	45,802	102,766
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 48%
Average age	47	47
Years of experience	6	6

What does a service desk supervisor do?

A service desk supervisor oversees the operations of a help desk. They research issues, monitor staff, and ensure the office runs efficiently. They deliver customer service such as resolving calls, reporting support metrics, and connecting customers with higher management. They are also responsible for managing incoming work requests.

What does a team supervisor do?

The responsibilities of a team supervisor depend on one's place or industry of employment. Most of the time, it is their role to oversee operations and work performance within the team, delegate tasks, set the budget and sales target, train new members of the workforce, and ensure to meet all goals while maintaining efficiency in all aspects. Furthermore, as a team supervisor, it is essential to lead and encourage the staff to their fullest potential and implement the workplace's policies.

Service desk supervisor vs team supervisor salary

Service desk supervisors and team supervisors have different pay scales, as shown below.

	Service Desk Supervisor	Team Supervisor
Average salary	$60,516	$58,718
Salary range	Between $37,000 And $96,000	Between $37,000 And $92,000
Highest paying City	Seattle, WA	Newark, NJ
Highest paying state	Washington	New Jersey
Best paying company	Nintendo	State Street
Best paying industry	Manufacturing	-

Differences between service desk supervisor and team supervisor education

There are a few differences between a service desk supervisor and a team supervisor in terms of educational background:

	Service Desk Supervisor	Team Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Service desk supervisor vs team supervisor demographics

Here are the differences between service desk supervisors' and team supervisors' demographics:

	Service Desk Supervisor	Team Supervisor
Average age	47	47
Gender ratio	Male, 36.8% Female, 63.2%	Male, 58.6% Female, 41.4%
Race ratio	Black or African American, 9.3% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.0% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 9.8% Unknown, 4.8% Hispanic or Latino, 18.4% Asian, 5.7% White, 60.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between service desk supervisor and team supervisor duties and responsibilities

Service desk supervisor example responsibilities.

Manage the support and integration of SharePoint site with other technologies.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Used SCCM to push updates and software as needed.
Provide routine and daily updates and maintenance to the DCFS website and SharePoint.
Maintain GPO and SCCM to ensure software and computers remain within company policy.
Conduct training on basic PC hardware/software usage, VPN connectivity and security guidelines.

Team supervisor example responsibilities.

Manage a small group of people while effectively serving large amounts of food in small windows of time.
Accomplish requirements, allocating resources, scheduling and coordinating staff and assure accuracy of payroll.
Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Represent the payer side of WA Medicaid in medical necessity reviews against plan benefits.
Vacuum, mop, buffer floors, clean windows, take out trash, clean computer room.
Prepare PowerPoint presentations to present team metrics.

Service desk supervisor vs team supervisor skills

Common service desk supervisor skills

ITIL, 9%
Operational Procedures, 6%
Technical Support, 6%
Level Agreements, 5%
Front End, 5%
SLA, 5%

Common team supervisor skills

Direct Supervision, 9%
Safety Procedures, 7%
Sales Associates, 6%
Lead Generation, 6%
Store Operations, 6%
Excellent Interpersonal, 5%

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Service Desk Supervisor
Service Desk Supervisor vs Team Supervisor

Updated January 8, 2025

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