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Service desk team lead vs guest services leader

The differences between service desk team leads and guest services leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service desk team lead and a guest services leader. Additionally, a service desk team lead has an average salary of $50,627, which is higher than the $34,973 average annual salary of a guest services leader.

The top three skills for a service desk team lead include technical support, ITIL and infrastructure. The most important skills for a guest services leader are greeting guests, cleanliness, and customer complaints.

Service desk team lead vs guest services leader overview

Service Desk Team LeadGuest Services Leader
Yearly salary$50,627$34,973
Hourly rate$24.34$16.81
Growth rate10%-4%
Number of jobs74,305129,088
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 45%
Average age4747
Years of experience66

Service desk team lead vs guest services leader salary

Service desk team leads and guest services leaders have different pay scales, as shown below.

Service Desk Team LeadGuest Services Leader
Average salary$50,627$34,973
Salary rangeBetween $34,000 And $75,000Between $28,000 And $43,000
Highest paying City-Kansas City, KS
Highest paying state-Washington
Best paying company-Salesforce
Best paying industry-Media

Differences between service desk team lead and guest services leader education

There are a few differences between a service desk team lead and a guest services leader in terms of educational background:

Service Desk Team LeadGuest Services Leader
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 45%
Most common majorBusinessBusiness
Most common collegeStanford UniversityCalifornia State University - Bakersfield

Service desk team lead vs guest services leader demographics

Here are the differences between service desk team leads' and guest services leaders' demographics:

Service Desk Team LeadGuest Services Leader
Average age4747
Gender ratioMale, 68.2% Female, 31.8%Male, 34.3% Female, 65.7%
Race ratioBlack or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.9% White, 60.8% American Indian and Alaska Native, 0.7%Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.9% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between service desk team lead and guest services leader duties and responsibilities

Service desk team lead example responsibilities.

  • Best-Inform administrator managing application from UNIX server.
  • Create base OS images for all new hardware.
  • Provide support for VPN connection issues and remote access.
  • Create metrics on all inbound and outbound calls using Cisco VOIP reporting tool.
  • Use Citrix application to clear log in sessions for company applications and administer remotely to users offsite.
  • Facilitate creation and implementation of continuous improvement ideas and processes base on industry best practices (ITIL).
  • Show more

Guest services leader example responsibilities.

  • Manage crew by utilizing professional leadership skills.
  • Train all new hires on proper phone handling, POS program, guest interactions, and hospitality.
  • Provide case management and document individual treatment plans using DMH documentation format, daily supervision of adolescents and provide crisis intervention.
  • Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, upselling where possible.
  • Encourage customers to try new products providing for upselling opportunities.

Service desk team lead vs guest services leader skills

Common service desk team lead skills
  • Technical Support, 9%
  • ITIL, 8%
  • Infrastructure, 7%
  • Level Agreements, 5%
  • ITSM, 5%
  • Incident Management, 4%
Common guest services leader skills
  • Greeting Guests, 36%
  • Cleanliness, 33%
  • Customer Complaints, 4%
  • Develop Team, 4%
  • Customer Service, 4%
  • Customer Satisfaction, 4%

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