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The differences between service desk team leads and help desk administrators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service desk team lead, becoming a help desk administrator takes usually requires 1-2 years. Additionally, a service desk team lead has an average salary of $50,627, which is higher than the $49,798 average annual salary of a help desk administrator.
The top three skills for a service desk team lead include technical support, ITIL and infrastructure. The most important skills for a help desk administrator are customer service, desk support, and troubleshoot.
| Service Desk Team Lead | Help Desk Administrator | |
| Yearly salary | $50,627 | $49,798 |
| Hourly rate | $24.34 | $23.94 |
| Growth rate | 10% | 5% |
| Number of jobs | 74,305 | 130,180 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 52% |
| Average age | 47 | 43 |
| Years of experience | 6 | 2 |
Service desk team leads and help desk administrators have different pay scales, as shown below.
| Service Desk Team Lead | Help Desk Administrator | |
| Average salary | $50,627 | $49,798 |
| Salary range | Between $34,000 And $75,000 | Between $34,000 And $71,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | New Jersey |
| Best paying company | - | Houlihan Lokey |
| Best paying industry | - | Finance |
There are a few differences between a service desk team lead and a help desk administrator in terms of educational background:
| Service Desk Team Lead | Help Desk Administrator | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between service desk team leads' and help desk administrators' demographics:
| Service Desk Team Lead | Help Desk Administrator | |
| Average age | 47 | 43 |
| Gender ratio | Male, 68.2% Female, 31.8% | Male, 74.3% Female, 25.7% |
| Race ratio | Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.9% White, 60.8% American Indian and Alaska Native, 0.7% | Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.8% Asian, 8.8% White, 63.8% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 8% | 9% |