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The differences between service desk team leads and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service desk team lead, becoming a help desk analyst takes usually requires 1-2 years. Additionally, a service desk team lead has an average salary of $50,627, which is higher than the $37,318 average annual salary of a help desk analyst.
The top three skills for a service desk team lead include technical support, ITIL and infrastructure. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.
| Service Desk Team Lead | Help Desk Analyst | |
| Yearly salary | $50,627 | $37,318 |
| Hourly rate | $24.34 | $17.94 |
| Growth rate | 10% | 10% |
| Number of jobs | 74,305 | 87,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 50% |
| Average age | 47 | 42 |
| Years of experience | 6 | 2 |
Service desk team leads and help desk analysts have different pay scales, as shown below.
| Service Desk Team Lead | Help Desk Analyst | |
| Average salary | $50,627 | $37,318 |
| Salary range | Between $34,000 And $75,000 | Between $26,000 And $52,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Pacific Investment Management Company LLC |
| Best paying industry | - | Government |
There are a few differences between a service desk team lead and a help desk analyst in terms of educational background:
| Service Desk Team Lead | Help Desk Analyst | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Information Systems |
| Most common college | Stanford University | Stanford University |
Here are the differences between service desk team leads' and help desk analysts' demographics:
| Service Desk Team Lead | Help Desk Analyst | |
| Average age | 47 | 42 |
| Gender ratio | Male, 68.2% Female, 31.8% | Male, 71.8% Female, 28.2% |
| Race ratio | Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.9% White, 60.8% American Indian and Alaska Native, 0.7% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |