Service desk team lead vs service desk analyst

The differences between service desk team leads and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk team lead has an average salary of $50,627, which is higher than the $45,397 average annual salary of a service desk analyst.

The top three skills for a service desk team lead include technical support, ITIL and infrastructure. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Service desk team lead vs service desk analyst overview

	Service Desk Team Lead	Service Desk Analyst
Yearly salary	$50,627	$45,397
Hourly rate	$24.34	$21.83
Growth rate	10%	-
Number of jobs	74,305	55,828
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 50%
Average age	47	37
Years of experience	6	-

Service desk team lead vs service desk analyst salary

Service desk team leads and service desk analysts have different pay scales, as shown below.

	Service Desk Team Lead	Service Desk Analyst
Average salary	$50,627	$45,397
Salary range	Between $34,000 And $75,000	Between $30,000 And $67,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	The Citadel
Best paying industry	-	Technology

Differences between service desk team lead and service desk analyst education

There are a few differences between a service desk team lead and a service desk analyst in terms of educational background:

	Service Desk Team Lead	Service Desk Analyst
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 50%
Most common major	Business	Information Technology
Most common college	Stanford University	-

Service desk team lead vs service desk analyst demographics

Here are the differences between service desk team leads' and service desk analysts' demographics:

	Service Desk Team Lead	Service Desk Analyst
Average age	47	37
Gender ratio	Male, 68.2% Female, 31.8%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.9% White, 60.8% American Indian and Alaska Native, 0.7%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	8%	13%

Differences between service desk team lead and service desk analyst duties and responsibilities

Service desk team lead example responsibilities.

Best-Inform administrator managing application from UNIX server.
Create base OS images for all new hardware.
Provide support for VPN connection issues and remote access.
Create metrics on all inbound and outbound calls using Cisco VOIP reporting tool.
Use Citrix application to clear log in sessions for company applications and administer remotely to users offsite.
Facilitate creation and implementation of continuous improvement ideas and processes base on industry best practices (ITIL).

Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

Service desk team lead vs service desk analyst skills

Common service desk team lead skills

Technical Support, 9%
ITIL, 8%
Infrastructure, 7%
Level Agreements, 5%
ITSM, 5%
Incident Management, 4%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%

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Service Desk Team Lead vs Service Desk Analyst

Updated January 8, 2025

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