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Service desk team lead vs technician support team leader

The differences between service desk team leads and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service desk team lead, becoming a technician support team leader takes usually requires 1-2 years. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $50,627 average annual salary of a service desk team lead.

The top three skills for a service desk team lead include technical support, ITIL and infrastructure. The most important skills for a technician support team leader are customer service, printers, and desktop support.

Service desk team lead vs technician support team leader overview

Service Desk Team LeadTechnician Support Team Leader
Yearly salary$50,627$88,988
Hourly rate$24.34$42.78
Growth rate10%10%
Number of jobs74,305142,576
Job satisfaction--
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 56%
Average age4742
Years of experience62

Service desk team lead vs technician support team leader salary

Service desk team leads and technician support team leaders have different pay scales, as shown below.

Service Desk Team LeadTechnician Support Team Leader
Average salary$50,627$88,988
Salary rangeBetween $34,000 And $75,000Between $64,000 And $122,000
Highest paying City-San Mateo, CA
Highest paying state-New York
Best paying company-Chevron
Best paying industry-Technology

Differences between service desk team lead and technician support team leader education

There are a few differences between a service desk team lead and a technician support team leader in terms of educational background:

Service Desk Team LeadTechnician Support Team Leader
Most common degreeBachelor's Degree, 59%Bachelor's Degree, 56%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Service desk team lead vs technician support team leader demographics

Here are the differences between service desk team leads' and technician support team leaders' demographics:

Service Desk Team LeadTechnician Support Team Leader
Average age4742
Gender ratioMale, 68.2% Female, 31.8%Male, 73.9% Female, 26.1%
Race ratioBlack or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 16.9% Asian, 5.9% White, 60.8% American Indian and Alaska Native, 0.7%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage8%11%

Differences between service desk team lead and technician support team leader duties and responsibilities

Service desk team lead example responsibilities.

  • Best-Inform administrator managing application from UNIX server.
  • Create base OS images for all new hardware.
  • Provide support for VPN connection issues and remote access.
  • Create metrics on all inbound and outbound calls using Cisco VOIP reporting tool.
  • Use Citrix application to clear log in sessions for company applications and administer remotely to users offsite.
  • Facilitate creation and implementation of continuous improvement ideas and processes base on industry best practices (ITIL).
  • Show more

Technician support team leader example responsibilities.

  • Manage a team SharePoint portal consisting of over 200 documents.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Support network connectivity issues for TCP/IP, RAS, VPN, DSL, and others.
  • Develop familiarity with Unix and Linux network operating systems.
  • Coordinate set up of POS equipment for new stores.
  • Experience in working with network diagnostic tools, DHCP, DNS
  • Show more

Service desk team lead vs technician support team leader skills

Common service desk team lead skills
  • Technical Support, 9%
  • ITIL, 8%
  • Infrastructure, 7%
  • Level Agreements, 5%
  • ITSM, 5%
  • Incident Management, 4%
Common technician support team leader skills
  • Customer Service, 11%
  • Printers, 5%
  • Desktop Support, 4%
  • Customer Support, 4%
  • Linux, 4%
  • Technical Issues, 3%

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