Field Services Manager I
Service manager job in Pocatello, ID
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
_The application window will be open until at least_ **_December 26th, 2025_** _. This opportunity will remain online based on business needs which may be before or after the specified date._
The Installation Services team is responsible for the installation and repair of residential and small business services. Within GFiber'sField Operations, the Installation Services team supports wired and wireless customer installation.
**Role Description**
As our Installation Services Manager, you will oversee all field support for local installation operations, including planning, coaching, scheduling, and coordination of all Installation Services Technicians I (Install) and II (Repair) team activities. Using your background and deep understanding of how to diagnose and resolve service issues, you will coach and assist staff and vendor partners to develop expertise in installation and repair on all in-home services and last mile while adhering to Occupational Safety and Health Administration (OSHA) regulations.
**In this role, you'll:**
+ Lead a team of Installation Services technicians, providing their coaching, quality of work reviews, and identification of individual and team growth opportunities and development
+ Oversee all field installation operations including: planning, coaching, scheduling, and coordination of all team activities.
+ Provide domain expertise in the install and repair of high-speed broadband, Wi-Fi, and voice services.
+ Resolve and troubleshoot service issues from the drop to the customer's premise equipment.
+ Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness.
+ Need the ability to lift/move up to 50lbs of equipment as required.
+ Need the ability to work non-standard hours, including working weekends, holidays and on shift-based schedules as required.
**At a minimum we'd like you to have:**
+ High School diploma or GED.
+ 5 years of experience installing and repairing telecommunications or cable services.
+ 5 years of experience managing diverse relationships with contractors and suppliers.
+ 3 years in a supervisory position or similar experience in the telecommunication, cable, or other relevant industries.
+ Valid driver's license.
+ Ability to pass a motor vehicle record check that meets company standards.
**It's preferred if you have:**
+ 3 years of experience working directly with fiber including single/drop fiber splicing and repair.
+ Ability to articulate complex topics to all audiences; strong collaborator with internal and external stakeholders.
The US base salary for this full-time position is $61,600 - $67,800 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. (******************************************* For more information please refer to our Equal Employment Opportunity Policy (******************************** and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) (**************************************************************************** .
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form (****************************************************************************************************************************************** . Our candidate accommodations team will then connect with you to confidentially discuss your options.
Contract Sr Manager - Veteran's Evaluation Services (VES)
Service manager job in Idaho Falls, ID
Description & Requirements The Contract Sr Manager will oversee all contractual activities for a major program with the U.S. Department of Veterans Affairs (VA) and support engagements with the Defense Health Agency (DHA). This role requires deep expertise in FAR/DFARS-governed federal contracts, strong leadership in contract administration, and active participation in proposal development. The Contract Sr Manager will serve as the primary point of contact for contractual matters, ensuring compliance, mitigating risk, and supporting program success.
Key Responsibilities
Contract Administration & Compliance:
-Manage the full lifecycle of prime contracts and subcontracts for major VA and DHA programs.
-Ensure strict compliance with Federal Acquisition Regulation (FAR), DFARS, and agency-specific requirements.
-Maintain accurate records for audits and reporting.
Proposal Support:
-Partner with business development and proposal teams to review RFPs, RFQs, and solicitations.
-Provide contractual guidance during proposal preparation, including compliance checks and risk assessments.
-Assist in developing cost narratives, certifications, and representations.
-Program Support & Risk Management:
-Serve as the primary contractual liaison with VA and DHA contracting officers and internal stakeholders.
-Identify and mitigate contractual risks, ensuring timely resolution of issues.
-Support program managers in interpreting contract terms and obligations.
Negotiation & Change Management:
-Lead negotiations for contract modifications, extensions, and pricing adjustments.
-Manage change orders and ensure alignment with program objectives and compliance requirements.
Process Improvement:
-Develop best practices for contract management and compliance monitoring.
-Train internal teams on contract policies and procedures.
Skills and Qualifications
-Minimum 8+ years in federal contract management, with at least 3 years in a leadership or program-focused role.
-Proven experience managing FAR/DFARS contracts for major federal programs.
-Direct experience with VA and DHA customers is required.
-Demonstrated success supporting proposal development and compliance reviews.
-Excellent negotiation, analytical, and communication skills-.
-Proficiency in contract management systems and Microsoft Office Suite.
-Ability to independently manage multiple priorities in a fast-paced environment.
Essential Duties and Responsibilities: - Manage the policies for the company, ensuring compliance with FAR, DFARS, and other regulations and company directives. - Oversee review of proposals and contract actions processed for the company prior to signature or negotiation, and ensure that all factors have been considered and all necessary information has been gathered. - Implement contract policies, procedures, and other business and contractual or compliance matters affecting the business unit. - Manage and direct subcontract completions and close-out process. - Oversee, manage, and provide guidance and direction to direct reports by reviewing all change notices and amendments to major contracts (including all contracts with development effort) affecting period of performance, funding, cost or changes to technical specifications and ensuring proper risk evaluation and mitigation. - Oversee and monitor negotiation of contractual agreements on terms and conditions that are in the best interest of the company and its client.
Minimum Requirements
- Manage activities of two or more sections or departments. - Exercise supervision in terms of costs, methods, and staffing. - In some instances this manager may have subordinate supervisors and/or managers. - Work on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. - Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. - Establish and assures adherence to budgets, schedules, work plans, and performance requirements. - Regularly interact with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. - Require the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship. - Establish operational objectives and work plans and delegates assignments to subordinates. - Senior management reviews objectives to determine success of operation. - Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.
Certified Federal Contracts Manager (CFCM) or Certified Professional Contracts Manager (CPCM).
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
111,605.00
Maximum Salary
$
150,880.00
Easy ApplyArea General Manager
Service manager job in Idaho Falls, ID
Job Description
REIC Rentals is seeking an accomplished Area General Manager to provide strategic and operational leadership across multiple equipment rental stores in Southern Idaho (Rexburg, Idaho Falls, Blackfoot and Pocatello) and Wyoming territories (Alpine and Pinedale). This role is accountable for delivering sustained business performance through disciplined execution, financial stewardship, and the development of high-performing teams. Specifically, the AGM will be responsible for driving sales, operations/safety and service performance in their assigned stores.
About Us
REIC Rentals is a trusted full-line equipment partner serving projects across North America. With 55 locations, we serve Oil & Gas, Construction, Industrial, and Event sectors-providing high-performance equipment and expert support to meet the most demanding challenges.
Looking ahead, we are committed to expanding our reach, enhancing our technology, and continuously innovating to deliver even more efficient, sustainable, and customized solutions. Our goal is to set new industry standards, ensuring our customers always have the best tools, expertise, and service-wherever and whenever they need it.
Elevate Your Career With REIC:
We offer a highly competitive benefit and compensation package that includes:
Base salary + bonus
Health, Vision, and Dental Benefits available for full-time employees & family members
Company paid life insurance
Additional voluntary lines of coverage for life, accident, hospital indemnity, & critical illness available
Generous paid time off (PTO) + company paid holidays
Company paid volunteer opportunities to assist in giving back to the communities we serve.
Tuition Reimbursement Program and ongoing Professional Development Opportunities.
401(k) with company matching after 90 days of full-time employment
Key Competencies
Strategic vision with the ability to translate corporate goals into actionable regional plans for sales, operations and service.
Resilient, adaptable leadership that thrives in dynamic and evolving environments.
Strong talent developer with the ability to mentor future leaders.
High-level business acumen and decision-making under uncertainty.
Commitment to operational integrity, safety, and compliance.
Key Responsibilities
Strategic Leadership: Translate corporate objectives into area-level strategies that drive growth, operational efficiency, and profitability.
Performance Management: Monitor KPIs, analyze business data, and implement corrective strategies to ensure achievement of sales, service, and operational objectives.
Operational Excellence: Ensure consistent execution of company standards, policies, and procedures across all locations.
Talent Development: Recruit, mentor, and develop leaders and teams, ensuring a strong pipeline of managerial talent.
Safety and Compliance: Champion a culture of safety, compliance, and risk management across all operations.
Customer Focus: Drive service excellence and build strong customer relationships that support long-term business growth.
Stakeholder Engagement: Partner with corporate leadership to align regional execution with enterprise-wide strategic priorities.
Market Growth: Assess market trends and competitive dynamics to identify opportunities for expansion and innovation.
Site Leadership: Maintain a visible presence in the field through regular visits, performance reviews, and operational support.
Financial Oversight: Develop and manage budgets, control expenses, and optimize resource allocation to meet financial targets.
Key Qualifications
Bachelor's degree in Business, Management, or a related discipline (MBA preferred).
7+ years of progressive multi-site management experience in a related industry, Equipment Rental or Sales, Construction, etc.
REQUIRED: Proven track record of managing sales teams and/or equipment rental branches, delivering on driving business growth, profitability, and making operational improvements.
Strong Operational and financial acumen, including budgeting, forecasting, and P&L accountability.
Demonstrated ability to lead change, resolve complex challenges, and make data-driven decisions.
Exceptional communication, negotiation, and stakeholder management skills.
Advanced proficiency in business systems, analytics, and project management tools.
**REIC is not open to outside recruiting agency solicitation.
REIC and all affiliates operate as drug-free environments, which includes marijuana. A pre-employment drug screening that tests for THC and other drugs, as well as a full background check, is required of all newly hired employees.
Job Posted by ApplicantPro
Installation Manager
Service manager job in Pocatello, ID
Installation Manager - Bath & Shower Remodeling Bath Concepts Independent Dealers is a trusted, locally operated remodeling company known for delivering stylish, low-maintenance, and cost-effective bath, roofing, siding, and window solutions to homeowners, commercial clients, and customers with accessibility needs. Backed by years of experience and a commitment to excellence, we've earned an exceptional reputation for quality craftsmanship in acrylic bath and shower systems-and we bring that same standard to every product we offer.
About the Role:
We're looking for an experienced Installation Manager to lead our installation teams. This is a full-time, hands-on leadership role ideal for someone with a background in construction, installation, and quality control who's ready to manage a dynamic team and ensure exceptional customer experiences from start to finish.
Key Responsibilities:
• Oversee and schedule all bath system installations
• Lead and support installation crews, ensuring timely, high-quality workmanship
• Review customer contracts and coordinate product orders
• Manage warehouse inventory and vendor relationships
• Ensure full customer satisfaction and follow-up after installations
• Conduct regular check-ins with clients and request referrals
• Handle all permitting, documentation, and CRM updates
• Support installers with on-site issues and service calls
• Analyze job costs and service trends for continuous improvement
• Assist in hiring, onboarding, and training of installation staff
• Manage calendars for installation scheduling and time-off requests
• Maintain accurate records of timesheets, receipts, and job completions
What We're Looking For:
• 5+ years of installation or construction experience
• Background in acrylic bath systems
• Plumbing knowledge (highly preferred)
• Proven leadership and team management skills
• Quality assurance and customer service experience
• Valid driver's license and clean driving record
Compensation & Benefits:
• Competitive salary commensurate with experience
• Supportive and professional work environment
• Opportunity for long-term career growth with a growing company
Join Us!
If you're ready to take the next step in your career with a company that values quality, integrity, and customer satisfaction, we'd love to hear from you!
Auto-ApplyField Services Manager I
Service manager job in Pocatello, ID
Job Description
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least December 26th, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.
The Installation Services team is responsible for the installation and repair of residential and small business services. Within GFiber'sField Operations, the Installation Services team supports wired and wireless customer installation.
Role Description
As our Installation Services Manager, you will oversee all field support for local installation operations, including planning, coaching, scheduling, and coordination of all Installation Services Technicians I (Install) and II (Repair) team activities. Using your background and deep understanding of how to diagnose and resolve service issues, you will coach and assist staff and vendor partners to develop expertise in installation and repair on all in-home services and last mile while adhering to Occupational Safety and Health Administration (OSHA) regulations.
In this role, you'll:
Lead a team of Installation Services technicians, providing their coaching, quality of work reviews, and identification of individual and team growth opportunities and development
Oversee all field installation operations including: planning, coaching, scheduling, and coordination of all team activities.
Provide domain expertise in the install and repair of high-speed broadband, Wi-Fi, and voice services.
Resolve and troubleshoot service issues from the drop to the customer's premise equipment.
Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness.
Need the ability to lift/move up to 50lbs of equipment as required.
Need the ability to work non-standard hours, including working weekends, holidays and on shift-based schedules as required.
At a minimum we'd like you to have:
High School diploma or GED.
5 years of experience installing and repairing telecommunications or cable services.
5 years of experience managing diverse relationships with contractors and suppliers.
3 years in a supervisory position or similar experience in the telecommunication, cable, or other relevant industries.
Valid driver's license.
Ability to pass a motor vehicle record check that meets company standards.
It's preferred if you have:
3 years of experience working directly with fiber including single/drop fiber splicing and repair.
Ability to articulate complex topics to all audiences; strong collaborator with internal and external stakeholders.
The US base salary for this full-time position is $61,600 - $67,800 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
Mining Field Service Supervisor
Service manager job in Pocatello, ID
ESSENTIAL FUNCTIONS:
Supervises mining field technicians. Performs annual performance reviews, oversees the development and administration of employee development plans and recommends compensation increases. Administers discipline; has authority to hire employees.
Completes assigned technician's annual performance appraisals on or before their anniversary dates.
Functions as primary point of contact for customers seeking service work. Answers and directs incoming Service calls.
Performs all sales functions (quotes, estimates, bids, etc.) for incoming phone calls and walk-in customers needing service work.
Qualifies the repair needs with the customer and collects the necessary information needed to accurately create a quote or estimate of repair.
Works closely with Service Pricing Group to provide an estimate or quote to the customer in adherence with Customer Care Standards.
Discounts shop labor rates to gain business as necessary.
Meets typical annual target of 22% PAD (may vary year over year) for annual profitability of the team and the store.
Works with field technicians to gain customer consent for quoted or estimated work prior to the repair.
Meets final repair performance versus quoted amounts expectations of on or under quote.
Manages marketing campaigns in partnership with Product Support Sales Representatives (PSSRs) that are designed to drive business into their assigned areas.
Works closely with PSSRs and other department's sales representatives (General Line, CAT Rental, Engine, etc.) to coordinate service opportunities in their assigned areas.
Evaluates all Warranty, Policy, and Service update issues that may be required for the particular type of machine being repaired.
Presents initial quote or estimate for work required to the customer and any ongoing changes to gain consent to move forward with the repair.
Duplicate
Adds, deletes or otherwise manages the different elements of a work order during the repair process, including: segments, charge codes, job notes, etc.
Uses the Service scheduling tool to schedule and maintain all aspects of the repair in the field and the shop specific to assigned team members and area.
Performs all necessary work functions in Microsoft A/X specific to the work order process by creating, maintaining and closing all work orders.
Coordinates with Field Technicians to ensure all job stories are accurately added to the work order prior to invoice
Owns responsibility for the productivity of the technicians assigned to the team.
Will be measured by and held accountable for invoicing service calls according to WIP turns metric.
Coordinates the usage, rental or purchase of special tooling needed to perform repair work.
Provides frequent communication of service status updates for each customer, as well as research, fact-finding, resolution and follow-up of customer questions and concerns so that nothing come as a surprise to the customers. Provides advice related to replace versus repair options.
Contacts the customer, after input from the Technician, with any up-sell items and explains the issue; then either gains consent to perform the work or directs technician to proceed without doing the work.
Discounts, credits and re-issues customer invoices as needed to ensure customer satisfaction
Makes internal policy decisions for the Service Department and will work with other departments to ensure the policy expenses from their areas are allocated to the appropriate internal accounts.
Meets the break-even goal for all goodwill and warranty decisions and the variance of those policy and warranty accounts at the end of the year.
Approves employees' work time and adjusts employee time on work orders as needed
Works directly with Field Technicians to ensure quality control measures have been effectively deployed.
Works with centralized functions concerning warranty, goodwill, policy, technical communications and any other relevant items associated with timely completion of the repair.
Finalizes all repair work by contacting the customer, reviewing the invoice in detail, and gaining consent to close.
Follows up with customers post repair to gauge customer satisfaction
Adheres to all customer care standards.
Actively cares and advocates safety at Western States. Adheres to and promotes all applicable safety policies, procedures and standards.
May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
Works within and promote corporate vision, mission, and values of the organization.
Performs other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
Knowledge and use of Microsoft computer products or other comparable systems required.
Knowledge or ability to learn Microsoft AX, Infocast, and Sales Link.
Proven conflict resolution skills.
Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.
Ability to set and manage priorities.
Must be a self starter and able to work without supervision.
Consistent attendance.
EDUCATION AND EXPERIENCE:
Proof of high school diploma or General Education Degree (GED).
Associates Degree from an accredited vocational school preferred.
Five years minimum experience working on heavy equipment required. Caterpillar environment with hydraulic, engine and power-train experience preferred.
Minimum of one year previous supervisory experience required.
Valid driver's license and acceptable driving record required.
Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS:
Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
Must be able to lift 50 pounds.
Must be able to meet all safety requirements for applicable safety policies.
This role is designated as safety-sensitive.
Assistant Store Manager
Service manager job in Idaho Falls, ID
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TrailersPlus, the largest factory-owned trailer dealership in the United States with 80 plus locations, is seeking an Assistant Manager for its Idaho Falls store. We also manufacture Interstate trailers, the highest quality cargo trailer in the world, and have over 400,000 satisfied customers.
Job Details:
Help in the sale and delivery of trailers to our customers
Assist the Store Manager with leadership responsibilities
Inspect and repair trailers
Install parts and accessories
Receive and process shipments
Requirements:
Familiarity with basic tools used for trailer repair is preferred
Forklift Certification Required (company-paid training)
Ability to work in a fast-paced, detail-oriented environment
Ability to be on your feet for a long period of time
Ability to lift up to 50 pounds
Our ideal Assistant Store Manager is professional, team-oriented, and shows enthusiasm for uncompromised customer service and satisfaction.
Work Hours: Tuesday - Saturday | 8:00am - 5:30pm
Pay Rate: $60k - $75k+ per year made up of base hourly pay, commission pay and bonus pay.
Benefits:
Good work / life balance at 40 hours each week
401(k) with Employer Match
Dental Insurance
Health Insurance
Paid Time Off
Rain Instant pay (Can receive up to $1,000 of the pay you have earned before each pay period)
Click Apply Now
TrailersPlus is an equal opportunity employer. To learn more, visit us at trailersplus.com.
Auto-ApplyAutomotive Service Manager
Service manager job in Rexburg, ID
Job Description
CarGuys Inc. -America's #1 Automotive Recruiter
If you are looking for a new career in the car Biz CarGuys Inc. is the go-to company to assist you. We work with dealerships that are looking to hire, all across the country.
Anytime you are looking to find a new career…contact us, CarGuys Inc. to assist. We help dealers to hire, from porters all the way up to CEO's .
Currently we have a dealership in your area looking to hire a Service Manager.
If you are a top performer, excel at being a Fixed Ops Manager then we have a state-of-the-art dealership looking for you.
We have dealerships hiring right now who may offer you:
Salary plus performance-based commissions
Opportunity for Bonus Pay
Top shelf benefits including health, dental, retirement plans and more
Factory training and reimbursement for state and local certifications
Established customer base with a shop packed with hours available
Flexible PTO time
Employee Discounts including parts
Growth and advancement opportunities
Long term job security
Job Requirements:
You must have a solid track record as a Service Manager.
You must have a desire to be the best at what you do.
Must have a keen knowledge and understanding of the how the Service and parts departments operates and profits
Must have a customer focused mindset
Automotive Parts and Service Director, Dealership Parts and Service Director, Automotive dealership parts and service director, Car Dealership Parts and service director, Car parts and service director, auto parts and service director, Dealership
service director, Automotive service director, automotive dealership service director, Car dealership service director, Fixed ops Director, Fixed Ops manager, Automotive fixed ops director, dealership fixed ops director, automotive dealership fixed ops director, car dealership fixed ops director, dealership management, service department processes, CDK, Dealertrack, Vinsolutions, RouteOne, Xtime,
*You are applying through Car Guy's Inc, America's and Canada's #1 Automotive Recruiter. Companies all over America and Canada hire us to find them qualified candidates. If deemed a qualified candidate your resume will be forwarded to a local dealer.
Food Services Manager
Service manager job in Rigby, ID
Job Details G2G Store 110 - Rigby, ID Full Time $13.50 - $14.50 Hourly DayDescription Qualifications
Physical Demands?
Able to stand for extended periods of time.
Able to move freely around work location (inside and outside).
Able to climb stairs and ladders, kneel, bend, and stoop.
Able to push or pull equipment and items.
Able to lift up to 25 lbs. (About 75 bananas)
Will you Travel?
About 5-10% of the time
What do you gotta know?
You've led people in retail or other settings before
Adheres to the company's values and ethical expectations.
Able to effectively multitask.
Strong customer service focus.
Excellent leadership skills and able to motivate team.
What make you look even better?
High School Diploma/GED.
Two or more years' experience in retail or other settings
One or more years' experience in retail leadership
Experience with Point of Sale, Accounting, and Time Collection systems.
Student Financial Services Operations Manager, Cashier's Office (8336)
Service manager job in Pocatello, ID
Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions.
Student Financial Services Operations Manager, Cashier's Office (8336)
Pocatello - Main
NOT eligible for remote work, on-campus position
Priority Date: January 11, 2026
Institution Information
Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!
Job Description
The Student Financial Services Operations Manager at Idaho State University (ISU) serves as a critical leader responsible for the comprehensive management of student accounts, billing, collections, and compliance activities. This position directly oversees the daily operations of the Cashiers Office and Collections, ensuring financial accuracy, adherence to university policies, and federal regulations regarding student financial aid and refunds.
The Manager is responsible for the entire student accounts lifecycle, from building and maintaining tuition and fee assessment rules in the ERP system (Banner) to managing third-party contracts, processing payments, handling collections, and ensuring the timely issuance of 1098-T Tax forms. The role demands strong fiscal management, a proactive approach to process improvement, and a commitment to providing excellent customer service to students and external partners.
This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered.
Key Responsibilities
* Oversee the day-to-day operations of the Cashiers Office and Collections, ensuring accuracy and compliance with university policies.
* Proactively look for opportunities to improve processes and promote excellent customer service in Student Financial Services.
* Ensure timely preparation and delivery of 1098-T Tax forms to students and the IRS.
* Receive authorizations from 3rd party agencies, government entities, and organizations for tuition payment. Apply authorizations, invoice organizations, and ensure the timely collection of amounts guaranteed by third party sponsors. Reconcile account balances to the amounts reported by outside agencies that administer the programs.
* Manage and supervise all billing of student charges (tuition, fees, late charges, and charges from other departments).
* Build and maintain tuition and fee assessment rules in the ERP system.
* Regularly review various payment and collections reports to identify trends and propose strategies for improvement.
* Perform cash audits in the Cashiers Office.
* Assess monthly late fees and send regular communications to students regarding past due balances.
* Train end users on the TouchNet payment system and proper payment handling requirements including proper and timely preparation of deposits.
* Reconcile Barnes & Noble Book Bundle invoices with student charges and ensure timely payment of invoices.
* Manage the student refund appeals process.
* Oversee the application of financial aid credits, other credit balances, and the refunding of resultant credit balances on student accounts in accordance with federal refund requirements.
* Add short-term loan charges to students' accounts.
* Complete term setup in Banner prior to fee assessment for each semester.
* Maintain class fees and ensure class fee amounts and detail codes are correct.
Minimum Qualifications
* Bachelors degree in Accounting, Finance or related discipline.
* At least three years of experience performing account reconciliations and other similar accounting functions.
* At least one year of direct supervisory experience or operational oversight.
* Demonstrated commitment to providing exceptional customer service, with the ability to lead customer service efforts, and ensure high levels of customer satisfaction.
* Exceptional interpersonal and communication skills to interact effectively with leadership, faculty, and staff at all organizational levels.
* Demonstrated ability to manage and prioritize multiple tasks to meet deadlines while maintaining organization and attention to detail.
* Demonstrated ability to communicate financial information in a concise and professional manner to various stakeholders.
Preferred Qualifications
* At least 2 years of progressively responsible experience in higher education.
* Experience using Ellucian Banner or similar ERP systems.
* Experience identifying process improvements and effective solutions.
Additional Information
You must submit your CV/resume, cover letter, and list of three (3) professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received on or before January 11, 2026. Salary will be between $68,000 and $72,000 per year, commensurate with education and experience. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.
Note: Thank you for your interest in positions at Idaho State University. Once you have applied, the most updated information on the status of your application can be found by logging into your profile and reviewing your status. For answers to additional questions, please review our frequently asked questions.
Posting Number: req2655
Type: Working 12 months per year
Position: Non-classified Staff
Division: Finance
Idaho State University is an Equal Employment Opportunity employer, including Veterans and individuals with disabilities.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact ************** (TTY/TTD: 711), or email *****************************.
Preference may be given to veterans who qualify under state and federal laws and regulations.
_____________________________________________________________________________________________
Area Manager- Twin Falls or Pocatello, ID
Service manager job in Pocatello, ID
Job Description
Oversight of work load distribution.
Customer relations.
Interaction with Corporate.
IT and purchasing along with homeowners and the general public.
Oversight of disciplinary action.
Inspections of vehicles and equipment.
Inventory ordering.
Mentor Supervisors for performance improvement.
Assist in damage resolution when necessary.
Interpret all reports- i.e. PDR, audits and production.
Assist in difficult locate jobs when necessary.
Maintain force to load requirements.
Performance Reviews for staff.
QUALIFICATIONS
Must be at least eighteen years of age.
High school diploma or equivalent.
Clean background check for access to restricted and/or controlled areas.
Valid driver license with acceptable driving record.
Ability to pass random drug screens and to remain drug free.
Computer literate.
Ability to locate.
Ability to effectively perform a PDR or damage investigation.
Ability to interact with all involved, the public, customers, contractors, utility representatives and all those under their direction.
Excellent communication skills at all levels.
REQUIREMENTS
Experienced in effective leadership in the locating industry.
Excellent communications skills oral and written.
Comprehensive understanding of underground utility construction and placement required.
Successfully complete company provided Locate Technician training program and pass all required testing.
Requires long hours when necessary. May require weekend and holiday work when necessary.
Some travel maybe required including overnight stays and out of town assignments and or training.
Must have above average computer skills.
Three to five years' experience.
Automotive Service Manager
Service manager job in Rexburg, ID
CarGuys Inc. -America's #1 Automotive Recruiter
If you are looking for a new career in the car Biz CarGuys Inc. is the go-to company to assist you. We work with dealerships that are looking to hire, all across the country.
Anytime you are looking to find a new career…contact us, CarGuys Inc. to assist. We help dealers to hire, from porters all the way up to CEO's .
Currently we have a dealership in your area looking to hire a Service Manager.
If you are a top performer, excel at being a Fixed Ops Manager then we have a state-of-the-art dealership looking for you.
We have dealerships hiring right now who may offer you:
Salary plus performance-based commissions
Opportunity for Bonus Pay
Top shelf benefits including health, dental, retirement plans and more
Factory training and reimbursement for state and local certifications
Established customer base with a shop packed with hours available
Flexible PTO time
Employee Discounts including parts
Growth and advancement opportunities
Long term job security
Job Requirements:
You must have a solid track record as a Service Manager.
You must have a desire to be the best at what you do.
Must have a keen knowledge and understanding of the how the Service and parts departments operates and profits
Must have a customer focused mindset
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*You are applying through Car Guy's Inc, America's and Canada's #1 Automotive Recruiter. Companies all over America and Canada hire us to find them qualified candidates. If deemed a qualified candidate your resume will be forwarded to a local dealer.
Business Lending Manager
Service manager job in Chubbuck, ID
Under the direction of the AVP of Commercial Operations, manage Credit Union small business lending products and services to small and medium sized business throughout the community. Provide assistance and training for a team of business loan officers, underwriters and processors with a streamlined approach to create efficiencies and reach annual production goals.
Duties and Responsibilities:
Supervise, coach and develop the small business lending team. This position includes small business loan officers, underwriters and processing team members.
Assure high standards for member and team-member satisfaction in all areas of team operations including productivity and workflow efficiency and resolution of member service issues, complaints and problems.
Contributes to deposit growth by leading the teams to cross sell and promoting additional credit union products.
Requires skills and experience in applicant interviewing and perceptive character judgment, loan structuring, credit analysis, loan processing and monitoring credit performance.
Recommend performance metrics for speed, quality and efficiency. Manage teams to achieve targets. Periodically review and recommend adjustments to targets.
Work directly with the IT department to find technological efficiencies to improve the member experience.
Set and manage production goals
Generate new business through existing clients, prospecting calls, referrals, and cross-selling efforts.
Provide Business Loan Officers with assistance and training with loan structuring, pricing and covenants as necessary.
Maintain in-depth product knowledge on all business services; able to provide quality referrals on business loans, merchant bankcards, Preferred Pay and other business products.
Crosstrain team members as part of sales efforts may conduct formal training on products and sales techniques.
Assist Credit Union with collection efforts on delinquent business loans as needed.
Promote high levels service when working with members and team members throughout the loan process.
Other duties as assigned.
Qualifications:
Bachelor's degree or equivalent experience. 2+ year's business lending, team leading or related experience. Ability to work under pressure and organize tasks for optimal performance. Excellent communication, relationship building and sales skills.
Performance Standard:
Must take pride in the department and the credit union, always meeting and exceeding member's expectations. Must be professional and courteous in manner, with a focus on attendance, quality and quantity of work performed. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by
Physical Requirements:
Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
Sit for extended periods of time.
Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
Repetitive motion using wrists, hands, and fingers.
Reach keyboards.
Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Must be eligible for membership at ICCU to obtain employment.
ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
Assistant Manager - Grand Teton
Service manager job in Idaho Falls, ID
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
What You'll Do
* Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
* Recruit, hire and develop highly productive Brand Associate and Expert teams.
* Own assigned area of responsibility.
* Implement action plans to maximize efficiencies and productivity.
* Perform Service Leader duties.
* Ensure consistent execution of standard operating procedures.
* Represent the brand and understand the competition and retail landscape.
* Promote community involvement.
* Leverage omni-channel to deliver a frictionless customer experience.
* Ensure all compliance standards are met.
Who You Are
* A current or former retail employee with 1-3 years of retail management experience.
* A high school graduate or equivalent.
* A good communicator with the ability to effectively interact with customers and your team to meet goals.
* Passionate about retail and thrive in a fastpaced environment.
* Driven by metrics to deliver results to meet business goals.
* Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
* Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
* Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
* Ability to travel as required.
Benefits at Old Navy
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Assistant Manager (7397)
Service manager job in Blackfoot, ID
Wow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?
Job Description
Ready to slice through the competition and rise to the top? As our Assistant Manager, you'll be the big cheese during your shift, making sure everything runs smoother than melted mozzarella! Here's what's on the menu for your role:
Dough Control: Keep our costs in check and our profits rising like perfectly proofed dough.
Topping Management: Ensure our inventory is always fresh and ready to create pizza perfection.
Crust-omer Service: Lead the team in delivering a five-star experience that'll have customers coming back for seconds.
Team Supreme: Build and mentor a crew that's as tight-knit as our famous stuffed crust.
Pepperoni to Paperwork: Master the art of managing documents with the same precision you use to place toppings.
Marketing Maestro: Spread the word about our delicious deals like we spread our signature sauce.
Cleanliness is Next to Cheesiness: Maintain a spotless store that's as fresh as our ingredients.
But wait, there's more! You'll also be:
The Master of Ceremonies: Operate all equipment like a pizza-making DJ.
Stock Star: Keep ingredients flowing from delivery area to storage faster than our express delivery.
Order Whisperer: Take phone orders with the charm and efficiency of a drive-thru ninja.
Inventory Guru: Count and track our precious pizza resources with laser focus.
Remember, at Domino's, we believe in having a slice of fun with everything we do. So bring your passion, your pizzazz, and your love for all things cheesy - both in humor and on our pies! Let's make some dough and memories together!
Qualifications
Ready to Rise Like Our Perfect Pizza Dough?
We're on the hunt for our next Assistant Manager superstar-someone who can lead, inspire, and keep everything running as smoothly as melted mozzarella. Could that be you?
🍕 Dough-main Expertise
Be the
big cheese
on your shift, keeping everything running like a well-oiled pizza oven.
Handle kitchen heat while delivering cool, top-notch customer service.
Crunch numbers as easily as we crunch our crusts (calculators welcome for extra cheesy math!).
🍕 Slice-of-Life Skills
Multitask like a pro-phones, ovens, and paperwork all at once.
Coordinate hands and eyes better than pineapple and ham on a Hawaiian.
Type and process orders faster than we can say, “extra pepperoni, please!”
🍕 Toppings of Talent
Speak fluent
customer
and
coworker
-your communication skills are the secret sauce.
Keep our store spotless; a clean environment is as important as a perfect crust.
Inspire your team to greatness, just like the irresistible aroma of a fresh-baked pizza.
🍕 Extra Cheese (aka Must-Haves)
Ability to lift and carry up to 50 lbs (about six large pizzas, in case you were wondering).
Valid driver's license and reliable transportation.
Flexibility to work various shifts-because great pizza waits for no one!
If you're ready to rise to the occasion and be part of our pizza-making magic, apply now and let's cook up something amazing together!
Additional Info:
This is a full-time position.
Must be available 7 days a week with varying shifts.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Assistant Manager
Service manager job in Chubbuck, ID
Flynn Arby's joined Flynn Group in 2018 with the acquisition of 300+ restaurants. Today we are the largest Arby's franchisee in the world and continue grow by building new stores and acquiring other franchise operators. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
At Flynn Arby's, we are seeking an Assistant Manager to join our exceptional team. This is a unique opportunity to be part of a world-class food/hospitality company and contribute to our continued success. If you are ambitious, proven, and have a passion for delivering flawless customer service, we want to hear from you!
Responsibilities:
+ Work closely with the General Manager to ensure the smooth operation of the restaurant
+ Train and mentor team members to ensure they deliver exceptional service to our guests
+ Manage inventory and ensure strict adherence to food safety and quality standards
+ Assist in scheduling and maintaining labor cost controls
+ Provide leadership and direction to the team to achieve sales targets
+ Handle customer inquiries and resolve any issues promptly and professionally
+ Maintain a clean and organized restaurant environment
+ Collaborate with the management team to determine and successfully implement operational improvements
Requirements:
+ At least 2 years of experience in a similar Food/Hospitality role
+ Proven ability to lead and motivate a team
+ Strong communication and interpersonal skills
+ Exceptional problem-solving abilities
+ Ability to work in a fast-paced environment and handle multiple tasks simultaneously
+ Understanding of food safety regulations and proven methods
+ Flexibility to work evenings, weekends, and holidays as required
This position offers a robust benefits package, Health Savings Account (HSA), Short & Long Term Disability, Life Insurance, Legal Plan, Pet Insurance, Employee Assistance Program (EAP), 401(K) Plan + Company Match, Paid Time Off, Employee Resource Group(s), Tuition Reimbursement program through Colorado Technical University, and much, much more! (Full Time / Part-Time must work at least 30 hours a week)
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
Field Services Manager I
Service manager job in Pocatello, ID
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least December 26th, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.
The Installation Services team is responsible for the installation and repair of residential and small business services. Within GFiber'sField Operations, the Installation Services team supports wired and wireless customer installation.
Role Description
As our Installation Services Manager, you will oversee all field support for local installation operations, including planning, coaching, scheduling, and coordination of all Installation Services Technicians I (Install) and II (Repair) team activities. Using your background and deep understanding of how to diagnose and resolve service issues, you will coach and assist staff and vendor partners to develop expertise in installation and repair on all in-home services and last mile while adhering to Occupational Safety and Health Administration (OSHA) regulations.
In this role, you'll:
Lead a team of Installation Services technicians, providing their coaching, quality of work reviews, and identification of individual and team growth opportunities and development
Oversee all field installation operations including: planning, coaching, scheduling, and coordination of all team activities.
Provide domain expertise in the install and repair of high-speed broadband, Wi-Fi, and voice services.
Resolve and troubleshoot service issues from the drop to the customer's premise equipment.
Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness.
Need the ability to lift/move up to 50lbs of equipment as required.
Need the ability to work non-standard hours, including working weekends, holidays and on shift-based schedules as required.
At a minimum we'd like you to have:
High School diploma or GED.
5 years of experience installing and repairing telecommunications or cable services.
5 years of experience managing diverse relationships with contractors and suppliers.
3 years in a supervisory position or similar experience in the telecommunication, cable, or other relevant industries.
Valid driver's license.
Ability to pass a motor vehicle record check that meets company standards.
It's preferred if you have:
3 years of experience working directly with fiber including single/drop fiber splicing and repair.
Ability to articulate complex topics to all audiences; strong collaborator with internal and external stakeholders.
The US base salary for this full-time position is $61,600 - $67,800 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
Auto-ApplyInstallation Manager
Service manager job in Pocatello, ID
Job DescriptionInstallation Manager - Bath & Shower Remodeling Bath Concepts Independent Dealers is a trusted, locally operated remodeling company known for delivering stylish, low-maintenance, and cost-effective bath, roofing, siding, and window solutions to homeowners, commercial clients, and customers with accessibility needs. Backed by years of experience and a commitment to excellence, we've earned an exceptional reputation for quality craftsmanship in acrylic bath and shower systems-and we bring that same standard to every product we offer.
About the Role:
We're looking for an experienced Installation Manager to lead our installation teams. This is a full-time, hands-on leadership role ideal for someone with a background in construction, installation, and quality control who's ready to manage a dynamic team and ensure exceptional customer experiences from start to finish.
Key Responsibilities:
• Oversee and schedule all bath system installations
• Lead and support installation crews, ensuring timely, high-quality workmanship
• Review customer contracts and coordinate product orders
• Manage warehouse inventory and vendor relationships
• Ensure full customer satisfaction and follow-up after installations
• Conduct regular check-ins with clients and request referrals
• Handle all permitting, documentation, and CRM updates
• Support installers with on-site issues and service calls
• Analyze job costs and service trends for continuous improvement
• Assist in hiring, onboarding, and training of installation staff
• Manage calendars for installation scheduling and time-off requests
• Maintain accurate records of timesheets, receipts, and job completions
What We're Looking For:
• 5+ years of installation or construction experience
• Background in acrylic bath systems
• Plumbing knowledge (highly preferred)
• Proven leadership and team management skills
• Quality assurance and customer service experience
• Valid driver's license and clean driving record
Compensation & Benefits:
• Competitive salary commensurate with experience
• Supportive and professional work environment
• Opportunity for long-term career growth with a growing company
Join Us!
If you're ready to take the next step in your career with a company that values quality, integrity, and customer satisfaction, we'd love to hear from you!
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Mining Field Service Supervisor
Service manager job in Pocatello, ID
ESSENTIAL FUNCTIONS: * Supervises mining field technicians. Performs annual performance reviews, oversees the development and administration of employee development plans and recommends compensation increases. Administers discipline; has authority to hire employees.
* Completes assigned technician's annual performance appraisals on or before their anniversary dates.
* Functions as primary point of contact for customers seeking service work. Answers and directs incoming Service calls.
* Performs all sales functions (quotes, estimates, bids, etc.) for incoming phone calls and walk-in customers needing service work.
* Qualifies the repair needs with the customer and collects the necessary information needed to accurately create a quote or estimate of repair.
* Works closely with Service Pricing Group to provide an estimate or quote to the customer in adherence with Customer Care Standards.
* Discounts shop labor rates to gain business as necessary.
* Meets typical annual target of 22% PAD (may vary year over year) for annual profitability of the team and the store.
* Works with field technicians to gain customer consent for quoted or estimated work prior to the repair.
* Meets final repair performance versus quoted amounts expectations of on or under quote.
* Manages marketing campaigns in partnership with Product Support Sales Representatives (PSSRs) that are designed to drive business into their assigned areas.
* Works closely with PSSRs and other department's sales representatives (General Line, CAT Rental, Engine, etc.) to coordinate service opportunities in their assigned areas.
* Evaluates all Warranty, Policy, and Service update issues that may be required for the particular type of machine being repaired.
* Presents initial quote or estimate for work required to the customer and any ongoing changes to gain consent to move forward with the repair.
* Duplicate
* Adds, deletes or otherwise manages the different elements of a work order during the repair process, including: segments, charge codes, job notes, etc.
* Uses the Service scheduling tool to schedule and maintain all aspects of the repair in the field and the shop specific to assigned team members and area.
* Performs all necessary work functions in Microsoft A/X specific to the work order process by creating, maintaining and closing all work orders.
* Coordinates with Field Technicians to ensure all job stories are accurately added to the work order prior to invoice
* Owns responsibility for the productivity of the technicians assigned to the team.
* Will be measured by and held accountable for invoicing service calls according to WIP turns metric.
* Coordinates the usage, rental or purchase of special tooling needed to perform repair work.
* Provides frequent communication of service status updates for each customer, as well as research, fact-finding, resolution and follow-up of customer questions and concerns so that nothing come as a surprise to the customers. Provides advice related to replace versus repair options.
* Contacts the customer, after input from the Technician, with any up-sell items and explains the issue; then either gains consent to perform the work or directs technician to proceed without doing the work.
* Discounts, credits and re-issues customer invoices as needed to ensure customer satisfaction
* Makes internal policy decisions for the Service Department and will work with other departments to ensure the policy expenses from their areas are allocated to the appropriate internal accounts.
* Meets the break-even goal for all goodwill and warranty decisions and the variance of those policy and warranty accounts at the end of the year.
* Approves employees' work time and adjusts employee time on work orders as needed
* Works directly with Field Technicians to ensure quality control measures have been effectively deployed.
* Works with centralized functions concerning warranty, goodwill, policy, technical communications and any other relevant items associated with timely completion of the repair.
* Finalizes all repair work by contacting the customer, reviewing the invoice in detail, and gaining consent to close.
* Follows up with customers post repair to gauge customer satisfaction
* Adheres to all customer care standards.
* Actively cares and advocates safety at Western States. Adheres to and promotes all applicable safety policies, procedures and standards.
* May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
* Works within and promote corporate vision, mission, and values of the organization.
* Performs other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
* Knowledge and use of Microsoft computer products or other comparable systems required.
* Knowledge or ability to learn Microsoft AX, Infocast, and Sales Link.
* Proven conflict resolution skills.
* Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.
* Ability to set and manage priorities.
* Must be a self starter and able to work without supervision.
* Consistent attendance.
EDUCATION AND EXPERIENCE:
* Proof of high school diploma or General Education Degree (GED).
* Associates Degree from an accredited vocational school preferred.
* Five years minimum experience working on heavy equipment required. Caterpillar environment with hydraulic, engine and power-train experience preferred.
* Minimum of one year previous supervisory experience required.
* Valid driver's license and acceptable driving record required.
* Must be able to communicate (speak, read, comprehend, write in English).
PHYSICAL CHARACTERISTICS:
* Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
* Must be able to lift 50 pounds.
* Must be able to meet all safety requirements for applicable safety policies.
This role is designated as safety-sensitive.
Assistant Manager - Grand Teton
Service manager job in Teton, ID
About the RoleAs an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.What You'll Do
Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
Recruit, hire and develop highly productive Brand Associate and Expert teams.
Own assigned area of responsibility.
Implement action plans to maximize efficiencies and productivity.
Perform Service Leader duties.
Ensure consistent execution of standard operating procedures.
Represent the brand and understand the competition and retail landscape.
Promote community involvement.
Leverage omni-channel to deliver a frictionless customer experience.
Ensure all compliance standards are met.
Who You Are
A current or former retail employee with 1-3 years of retail management experience.
A high school graduate or equivalent.
A good communicator with the ability to effectively interact with customers and your team to meet goals.
Passionate about retail and thrive in a fastpaced environment.
Driven by metrics to deliver results to meet business goals.
Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
Ability to travel as required.
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