Service manager jobs in Longview, TX - 501 jobs

IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus. As a senior leader at IPS, you'll be able to shape strategic initiatives, inspire teams, and influence the future of our organization. We are looking for servant leaders who have a action-oriented and committed to delivering unmatched customer and employee experiences. Your leadership will drive transformative projects, redefine industry standards, and leave a lasting legacy. At IPS, you'll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you're ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success! Responsibilities & Expectations: The Area General Manager has Profit and Loss responsibility for coils and motor OEM manufacturing. Leads the business unit to deliver safety, operational, profit, sales, and customer KPI goals utilizing the IPS operating system known as CIPS (Continuous Improvement Process Solution). Overall responsibility for managing and growing (3) key value streams of in-shop repair, new motor manufacturing and coil manufacturing. Build and sustain a culture around the IPS values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit by utilizing a Servant Leadership mindset and practices. Recruit and develop a top performing organization while improving overall employee engagement. Sales & Customer Service - Responsible for setting sales strategy and directing execution for the Sales function for the IPS location's Sellers. Ensure optimal customer problem resolution resulting in an "Unmatched Customer Experience". Operations - Responsible for managing shop and field operations; hire, train and evaluate new employees, determine optimal organization design and assess the performance of the business against the business's goals and plans. Continuous Improvement - Responsible for leading all aspects of the CIPS program - making it the way we work at the location. Entails an operating philosophy of moving decision making down to the lowest level possible and empowering employees to use data and visual management to make decisions that eliminate waste. Financials - Responsible for the development of business strategy, annual operating plan (AOP) and tactical execution to reach objectives. Proactively monitor key financial, sales, cost, operating, and customer service trends and course correct as required. Safety - Responsible for maintaining an environment in accordance with established HS&E requirements to ensure the protection of employees, the public, and the environment. Quality - Responsible for development and compliance with the IPS quality management system. Ensure compliance to ISO standards along with industry and customer specifications to drive an Unmatched Customer Experience. Drive training and execution to standard work instruction and mature the location's current systems. AGMs are problem solvers who work to overcome the obstacles that may prevent the business from reaching its goals. * Strong communication skills with all stakeholders from Executive Management to shop personnel to customers. * Collaborate with cross-functional teams' members and optimize all resources. * Identify and act on industry, market, and Service Center trends using data analysis to correct issues and capture opportunities. * Demonstrate management skills such as leadership, planning, and organization, resource and talent management. * Self-aware learner with emotional intelligence to help those around them. * Leverage best practice to advance facility skills and knowledge. * Analyze financial data to optimize operational and sales efforts. * Apply Organization Design practices to optimize structure and enable growth. * Demonstrated ability to lead change initiatives and drive process excellence. * Driver for results - insists on excellence in all facets of the business. * Develop and maintain key customer relationships. * Excellent verbal and written communication as well as presentation skills. * Ability to lead and develop effective cross functional teams in a matrix organization. * Demonstrated technical acumen to manage complex asset repair business with diverse customer segments and multiple product lines. * Walk the talk on IPS values and be a Servant Leader to remove obstacles, develop the team, meet performance objectives and improve the business. Qualifications and Compétences: * BA/BS in Engineering, Supply Chain, Operations Management, Business or related technical degree * Entrepreneurial self-starter with the ability to manage and prioritize projects by delegating appropriately * 7 years of combined experience in general management or operations in an industrial services business in the rotating equipment segment * 3 years of Lean Manufacturing or 6-Sigma problem solving skills * 5 years of experience managing large-scale projects * Combined 10 years of experience associated with these disciplines * Background experience with motor repair and application considered a plus * MBA and Lean Certification is a plus You'll thrive at IPS if you… * Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace. * Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments. * Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations. * Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment. * Communicate effectively and with purpose. You keep everyone informed with clear, concise communication. * Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally. Who We Are: At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit. Pay Rate Details: $175,000 - $210,000 per year Benefits: * Paid Time Off (PTO) * 401k Employer Match * Bonus Incentives * Tuition Reimbursement Program * Medical, Dental and Vision plans * Employee Assistance Program (EAP) * And more! IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively. #LI-JR1