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  • Manufacturing Plant Manager

    Dekko 4.2company rating

    Service manager job in Avilla, IN

    Job Title: Manufacturing Plant Manager Reports To: VP of Operations The Manufacturing Plant Manager provides both strategic and hands-on leadership for all plant operations, fully accountable for Safety, Quality, Delivery, Cost, and People (SQDCP) performance. This role drives a Lean Manufacturing culture through Tier accountability systems, continuous improvement, and process standardization. Ideal candidates bring deep expertise in molding and assembly, proven success leading cross-functional teams, and a track record of building high-performance operations through Lean systems and visual management. What You'll Do: Operational Leadership Lead all plant operations: molding, assembly, maintenance, logistics, and materials. Drive Lean Tier Systems (Tier 1-4) for daily performance management and escalation. Oversee production planning, staffing, and workflow to ensure on-time delivery. Maintain robust process control, preventive maintenance, and tooling management. Collaborate with engineering, quality, supply chain, and finance to meet business goals. Lean Manufacturing & Continuous Improvement Champion Lean principles to reduce waste, improve flow, and standardize work. Facilitate Tier meetings to ensure data-driven problem solving and rapid countermeasures. Apply tools like 5S, Visual Management, Kaizen, SMED, Poka-Yoke, and A3 to drive measurable gains. Build a culture of continuous improvement and operator engagement. Link all Lean activity directly to Safety, Quality, Delivery, Cost, and Morale. People Leadership Develop and empower supervisors and teams to hit operational and growth goals. Build a high-accountability, high-performance culture. Partner with HR on workforce planning, training, and engagement. Lead with visibility - daily Gemba walks, Tier reviews, and team huddles. Safety, Quality & Compliance Promote a zero-injury culture through proactive engagement and risk assessments. Ensure compliance with OSHA, environmental, and quality standards (ISO/IATF). Partner with Quality to ensure defect-free production and effective root cause resolution. Financial & Strategic Management Manage plant budget, labor, and capital projects. Track and act on KPIs to meet cost, delivery, and efficiency targets. Support initiatives in automation, capacity expansion, and technology adoption. Identify and execute cost-reduction and process-optimization projects. What You'll Need: Education & Experience Bachelor's degree in Engineering, Manufacturing, or Operations (Master's preferred). 10+ years in manufacturing operations, with 5+ years in a Plant Manager or senior leadership role. Strong background in molding, assembly, tooling, and quality systems. Proven success sustaining Lean Tier Systems and improving OEE, scrap, lead time, and labor efficiency. Skills & Competencies Deep knowledge of Lean tools and structured problem solving. Strong leadership presence and communication across all levels. Solid financial acumen with ability to connect operations to P&L results. Proficiency with ERP systems, Microsoft Office, and visual factory tools. Performance Metrics (KPIs) Safety: Incident rate, near-miss reporting Delivery: On-time performance, customer satisfaction Quality: OEE, scrap, rework, first-pass yield Cost: Labor efficiency, cost per unit People: Engagement, retention Lean Maturity: Tier meeting effectiveness, escalation adherence Work Environment Split between office and production floor. Requires frequent floor presence and direct engagement with teams. What We'll Give You: A competitive compensation package. Quality medical benefits, including a company funded Pension, 401K plan, health & wellness perks and so much more! Ready to build what's next? Apply now or reach out to learn more. Dekko is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive team.
    $105k-137k yearly est. 3d ago
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  • Hospitality Manager

    Equity Lifestyle Properties, Inc. 4.3company rating

    Service manager job in Buchanan, MI

    What you'll do: The Hospitality Manager provides exceptional customer service to attract and serve our guests and ensure that we meet our financial goals. The Hospitality Manager would oversee our seasonal campgrounds, Lakeside Campgrounds, located in New Carlisle, IN, and Bear Cave, located in Buchanan, MI. Your job will include: Provide exceptional customer service to residents and guests to ensure an excellent experience. Manage the resources and assets of the property, including buildings and amenities. Conduct marketing activities to attract new customers. Hire and manage resort employees. Prepare, manage, and analyze the operational budget of the resort. Maximize the profitability of the property. Maintain the resort and ensure that it's clean and attractive. Partner with the marketing team to attract new guests. Analyze, prepare, and manage the operational budget of the resort to improve its profitability. Your skills and experience include: Bachelor's degree, or a combination of education and equivalent experience. 5+ years of property management experience, preferably in an RV or manufactured home community setting. Strong operations skills and a thorough understanding of the complexities of this position. At least one year of experience in customer service and exceptional customer service skills. Excellent skills in Microsoft Office and other web-based applications. Valid driver's license, good driving record, and current auto insurance. Experience in sales and/or marketing preferred.
    $46k-62k yearly est. 20h ago
  • Supervisor - Rehab Services

    Beacon Health System 4.7company rating

    Service manager job in Bremen, IN

    Seeking Physical Therapist to be responsible for supervising, on a day-to-day basis, assigned therapists (occupational, physical, and speech) and support staff to ensure optimal delivery of patient care, effective management administration and appropriate intra- and inter-departmental relations. Areas of responsibility include both non-hospital based, and hospital-based rehabilitation services provided, including both outpatient and inpatient care inpatient Swing Bed rehabilitation. Participates with the VP of Operations to develop and implement short- and long-term plans designed to guarantee continued growth and development of the department. Participates with the VP of Operations in developing and preparing the fiscal budget and other projects related to the Rehabilitation Services Department. Helps develop and implement plans to guarantee growth and development of department by: Assisting the Vice President to develop and implement short- and long-term goals and objectives designed to guarantee the continued growth and development of the department. Providing input to the Vice President to develop and recommend the fiscal budget and assisting to administer the budget to meet agreed-upon goals and objectives. Developing and recommending to the Vice President, policies and procedures pertaining to areas of responsibility. Developing, monitoring, compiling and reporting to the Vice President statistics and data reflecting productivity, quality improvement, expenses and revenue associated with the operation of assigned areas. Assuming administrative responsibility of the department in the absence of the Vice President. Ensuring effective day-to-day operations in areas of responsibility, including coverage and treatment to patients referred to area of responsibility. Identifying equipment needs and making recommendations for additional equipment. Ensuring compliance with documentation, and billing guidelines and requirements of third-party payors. Assisting team, when needed by providing direct patient care. Supervises Therapists and support staff to ensure optimal delivery of patient care by: Recruiting, interviewing, hiring, orienting, training, assigning work to, evaluating performance and, when necessary, recommending the discipline or discharge of subordinate team members. Assisting the staff in the development and implementation of protocols for specialized clinical programs and patient populations, while ensuring that the care provided is of the highest quality. Interpreting, enforcing and supporting Hospital policies, procedures, protocols. Completing annual reviews of all associates within designated departments. Ensures the up-to-date education and growth and development of assigned associates by: Supervising the clinical education programs and activities for students assigned to areas as carried out by the professional staff. Facilitating regular scheduling of in-services; encouraging staff attendance at clinics, conferences, seminars and in-service programs to stay abreast of recent developments in the field of clinical practice and administration. Ensures the up-to-date education and growth and development of assigned associates by: Supervising the clinical education programs and activities for students assigned to areas as carried out by the professional staff. Facilitating regular scheduling of in-services; encouraging staff attendance at clinics, conferences, seminars and in-service programs to stay abreast of recent developments in the field of clinical practice and administration. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: Communicating formally through discipline, team and program meetings; and informally on a continual basis to ensure that staff is well informed, held accountable for the completion of daily operational, and is afforded ready access to have questions and concerns addressed. Completing other job-related assignments and special projects as directed. Education and Experience The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a bachelor's, master's, or doctorate degree required for area of clinical practice; an additional credential in business is preferred. Requires license or certification for practice in Indiana. Three to five years of experience in clinical practice, with relevant supervisory/management experience preferred.
    $47k-71k yearly est. 1d ago
  • Store Manager

    Staples, Inc. 4.4company rating

    Service manager job in South Bend, IN

    As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network. Get great perks. Bonus plans, generous paid time off, career development program, and weekly pay Compensation based on qualifications and experience. Hiring immediately Full medical benefits package, 401(k) with company match, and many more benefits Associate store discount and more perks (discounts on mobile plans and other retailers, etc.) Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a consultative and customer centric environment for the small business customer Empower your team to learn, grow and deliver through teaching, coaching and inspiring Lead merchandise sales, print & marketing services and retail operations Drive profitable sales and margin while reducing variability and improving performance YoY Hold yourself and your team accountable for flawless execution of operational excellence Coach every manager and supervisor to create a culture of consultative selling and total solutions Overall leadership of running a store; additional responsibilities as needed or assigned Essential skills and experience: 1+ year progressively responsible store management experience in a retail environment as a General/Store Manager Store Operations experience with analysis, planning, financial acumen and driving results Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution Experience developing a team in operational excellence to drive profitable YOY sales and margins Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously Staples does not sponsor applicants for work visas for this position Preferred skills and experience: Bachelor's Degree in Business or related field Ability to engage with the community and network & support small business customers #LI-ST1 At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
    $30k-41k yearly est. Auto-Apply 4d ago
  • Salon Manager

    Regis Haircare Corporation

    Service manager job in Angola, IN

    WHAT WE OFFER If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for. WHAT YOU'LL DO You'll be the heartbeat of the salon managing all operations and providing leadership and tools for success. Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and teach stylists the ins and outs of business. You will set the example as well as provide all hair care services offered by Supercuts and ensure the highest quality is provided for each guest. You will act as a coach and mentor to bring out the best in salon employees ensuring there is always a positive work environment. You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism. WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS You lead by example, are customer service at your core, and can resolve challenges with professionalism. You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind. You have a current cosmetology or barber license as required by state/provincial regulations. You can and want to work a flexible schedule, including evenings and weekends. You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day. You need to know how to read, write, and do basic math. You need to be available to travel to mandatory meetings and training sessions, including overnight travel. PHYSICAL REQUIREMENTS You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus. If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs. We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals. DISCLAIMER: "You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
    $36k-55k yearly est. 3d ago
  • Finishing Operations Manager

    Tonia Deal Talent Acquisition Inc.

    Service manager job in Grabill, IN

    Tonia Deal Talent Acquisition Inc., formerly known as Tonia Deal Consultants, is a leading executive recruiting firm specializing in supply chain, purchasing, and operational excellence nationwide. With 25 years of industry expertise, the company has successfully placed thousands of professionals with Fortune 500 clients, driving strategic logistics operations, integrated supply chains, and profit-driven purchasing organizations. Dedicated to continuous improvement, Tonia Deal Talent Acquisition Inc. partners with clients to enhance product quality, improve operational efficiency, and achieve world-class performance. The firm is committed to fostering innovative solutions and total cost management to help organizations thrive in a competitive marketplace. Role Description This is a full-time, on-site position located in Grabill, IN, for a Finishing Operations Manager. The individual will oversee daily finishing operations to ensure efficiency, quality control, and adherence to safety standards. Key responsibilities include managing a team, scheduling workflows, maintaining production standards, troubleshooting operational issues, and implementing process improvements. The role requires close collaboration with cross-functional teams, monitoring performance metrics, and promoting a continuous improvement culture. ORGANIZATION IS COLLABORATIVE REQUIRING A SERVANT LEADER THAT CAN SOLVE REAL-TIME ISSUES QUICKLY AND EFFICIENTLY THROUGH TO EXECUTION! Lead a staff of 20 in paint, stain, glaze including a Technical Process Expert and 3 Supervisors. Qualifications Leadership and management skills, with experience supervising teams and coordinating workflows Knowledge of process optimization, production scheduling, and quality control Strong problem-solving and decision-making abilities Ability to analyze and improve operations using data-driven strategies Effective communication and interpersonal skills to collaborate across teams Flexibility and adaptability to meet production demands in a fast-paced environment Experience in manufacturing, finishing operations, or related fields preferred Bachelor's degree in Operations Management, Industrial Engineering, or a related field is a plus
    $60k-98k yearly est. 1d ago
  • Assistant General Manager

    Carrols Restaurant Group, Inc. 3.9company rating

    Service manager job in Battle Creek, MI

    ASSISTANT MANAGER Carrols LLC is the largest Burger King Franchise. We own and operate over 800 Burger King Restaurants. We've been in the burger business for over 55 years so we know a little bit about success. We're all about finding talented folks and giving them the tools and the knowledge to make it to the top. SUPERIOR BENEFITS...COMPETITIVE SALARIES...ADVANCEMENT OPPORTUNITY! If you're ready for a job that sizzles with potential, you're ready for Burger King! While managing a million-plus dollar-a-year restaurant, you will develop business disciplines in Accounting, Human Resources, Training, Marketing, Sales Building, and Cost Controls. We realize that in order for our managers to be successful in an ever-changing business environment, we must devote time, effort, and commitment to their on-going development needs. The Carrols Management Development Program is the best in the business. The program is well defined, comprehensive, and always on the cutting-edge of new learning initiatives. Our outstanding benefit package includes, life, medical, dental, and vision insurance, short-term and long-term disability insurance, flexible spending plan, company matched 401(k), quarterly bonus program, paid vacation time, personal days, clothing allowance, tuition assistance and much more. Essential Job Requirements: Ability to work a 50 hour work week which will include nights, weekends and some holidays. High school diploma or equivalent Basic Computer Skills Valid Driver's License and Personal Transportation Out-going Personality Job Responsibilities: Direct, control and coordinate subordinates to deliver quality product to our guests in the most efficient and friendly way possible. Inventory Management Bank Deposits Training Performance appraisals Maintain a safe work environment for all employees and guests Other duties as assigned The restaurant is only the beginning. A commitment to do the best job possible, regardless of the task, is evident throughout our organization. We offer real career opportunities. If you are motivated and want to test your potential, Carrols is the perfect place for you. If this sounds like you, and would like to be part of a great team and work with people who care, please submit your resume today. Carrols LLC is an Equal Opportunity Employer
    $36k-53k yearly est. 3d ago
  • KFC Assistant General Manager G135683 - Columbia Ave [MI]

    KFC 4.2company rating

    Service manager job in Battle Creek, MI

    Getting Started * Job you are applying for: KFC Assistant General Manager at the following location(s): G135683 - Columbia Ave [MI] - Battle Creek, MI Resume Application View Job Description - KFC Assistant General Manager Description: If you're passionate about the fast-paced world of restaurant management, we want you. At KFC, you'll thrive in an environment where teamwork, exceptional service, and operational excellence are paramount. As an Assistant General Manager, you'll not only contribute to KFC's success but also enjoy clear career growth opportunities within KBP Foods, one of the nation's leading quick-service restaurant organizations. Join us, deliver exceptional customer experiences, and advance your career in the food industry-you deserve it. What's in it for you: Ability to develop your leadership skills and seek General Manager and above store level opportunities with our internal leadership development program. Employee perks such as cell phone discounts; Saving Match Program, Employee Assistance Program through KBP Cares. Earn your GED for free, college scholarships and free online tuition. Medical, Dental, Vision benefits and accrued PTO Free shift meal and an employee discount at our KFC restaurants. Paid Training Bonus Program: As an Assistant General Manager , you will be eligible to participate in a Bonus Program, which is paid out every period, based on restaurant performance. What a day in the life of an Assistant General Manager can look like: Supervise daily restaurant operations, ensuring adherence to KFC standards and policies. Lead and manage a team, including supporting RGM with training, scheduling, and performance appraisals. Manage inventory, maintain food safety protocols, and address customer concerns. Oversee financial aspects, including cash management and expense control. Collaborate with the General Manager to develop growth strategies and maintain brand image. Requirements: What you bring to the table: Minimum 1 year of experience as an Assistant General Manager in food service or retail environment, including Profit & Loss responsibility preferably in quick serve restaurant (QSR). Managers must be at least 18 years old. Availability to close the restaurant at least two nights a week. Ability to lift, carry, stack, push or pull heavy objects. Stand and walk constantly for entire shifts. Maneuver through compact spaces safely and operate restaurant equipment. What KBP brings to the table: KBP Foods, a part of KBP Brands is a leading restaurant franchise group with a clear vision: to create a great place to work, a great place to eat, and a great place to own. We're looking for dedicated individuals that align with our core values and are passionate about Diversity, Equity, Inclusion, Belonging (DEIB+), Growth Opportunities, and a Positive Culture. Grown to over 1,000 restaurants in 20 years. Opportunities in 31 states Over 50% of store leadership has been promoted internally in the last year. If you are looking to be part of an energetic, entrepreneurial company with countless opportunities for growth - personally, professionally, and financially - then a career with KBP Brands IS the right fit for you. Additional Info: Assistant General Manager Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law and will be discussed during the hiring process. The expected starting compensation ranges for new hires in this position in various states and jurisdictions are as follows: All other locations: $12.00 to $22.00 per hour State of Maryland: $16.00 to $19.00 per hour State of New York: $16.00 to $19.00 per hour New York City: $18.00 to $20.00 per hour Cincinnati, OH: $15.00 to $17.00 per hour Toledo, OH: $15.00 to $17.00 per hour Open Alert Close Disability Accommodation for Applicants KBP Foods is committed to providing individuals with disabilities with reasonable accommodations in its job application and hiring process. If you have difficulty using our on-line application system because of a disability, you may contact us at the following email address and phone number: ************************ or **************. This email address is reserved for individuals who require an accommodation due to a disability only. The KBP Foods representative who monitors this email account will not have access to existing profiles in the system and will be unable to provide any application status updates.
    $18-20 hourly 3d ago
  • Branch Manager

    Banktalent HQ

    Service manager job in Litchfield, MI

    County National Bank (CNB) is an independent, locally owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking and provide outstanding client service and solid financial performance". We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities. CNB is looking for a qualified, motivated, and client- and team-focused individual to join our team as an ON-SITE Branch Manager in Litchfield, Michigan. JOB SUMMARY A Branch Manager/Officer manages the branch staff and provides an outstanding service experience to our clients in the areas of new accounts, deposit and lending services, and problem solving. Responsible for the development of deposit and loan relationships. Represents the bank in the area of the branch office location in public relations and business calls. DUTIES Supervises branch personnel, which includes: Monitoring time worked and scheduling time off. Reviewing employee performance and recommending salary increases Providing recommendation of employee discharges, hires, and discipline Providing employee training, as needed; and Conducts regular staff meetings. Opens office and provides security check. Supervises branch security, as well as available on call (24 hours) from police for branch security. Handles customer complaints/inquiries per Client Complaint Procedures. Provides back up to new accounts, vault teller and tellers, as needed. Reviews and facilitates completion of file maintenance within specified time frame for all branch account activity, including new accounts and loans. Responds to ATM service calls and works with ATM balancing, as needed. Conducts client calls for the purpose of new business development and improved client and community relations. Oversees branch building and grounds maintenance. Solicits, develops, and maintains lender-borrower relationships. Accepts consumer and HELOC loan applications. Approves or rejects loan requests per approved loan authority. Refers commercial and mortgage loan requests to appropriate loan officer. Assists commercial, treasury, mortgage and other officers in client relations. Assumes responsibility for branch loan portfolio performance. Assists in past due loan collection. Maintains and protects confidentiality of client information. Maintains regular, on-time attendance. Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.) Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position. Performs other various duties as assigned. CNB MANAGER/OFFICER ROLE Sometimes the responsibilities of the officer role have been implied, or an example is set by the supervisor. To better clarify the role of a CNB Manager/Officer, the following has been added to the officer job description: The role of a CNB Manager/Officer is where the line between an employee "working for the bank", to "having responsibility for the Bank" is firmly drawn. Managers/Officers should be prepared to accept their representation as a leader of the Bank. Managers/Officers understand that they are first an officer of the Bank, and second the officer and manager over their assigned area of responsibility. Managers/Officers provide leadership to both those under their immediate direction and those indirectly under them. Managers/Officers represent the Bank and its policies. To the staff the officer is the company. Managers/Officers are familiar with company policy, communicate policy to staff and represent the management of the company. Managers/Managers/Officers support and participate in Bank sponsored customer and employee related events and are willing to put in the extra time and effort needed to do so. Managers/Officers represent the Bank in the community and make an effort to serve on community-related committees and organizations. Managers/Officers present themselves in a positive and professional manner while visible in the community and both in the workplace and while off-duty. Managers/Officers set an example for the staff in their behavior, professionalism and leadership and take ownership in this role, and should be viewed by their peers as a leader. Managers/Officers manage upward. That is, the officer keeps higher levels of management informed of key issues and situations in a timely manner. Managers/Officers continue to work toward greater understanding and performance in their area of responsibility. Requirements SKILLS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree in Business Management/Finance is preferred; otherwise, must have a combination of applicable education and experience. Minimum of five years of management experience, preferred. Passion for providing a stellar customer service experience to all customers (external and internal) and ability to instill this passion in others. Ability to provide overall direction, coordination, and evaluation of assigned staff while carrying out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws. Excellent interpersonal skills (tactfulness, cooperation, courteousness and customer friendliness) are necessary to represent the bank in a positive manner. Positive and cooperative approach when working with others. Excellent written communication skills with demonstrated ability to write clearly, concisely and effectively, with attention to detail for visually appealing output and accurately proofreading publications. Excellent verbal communication skills with the demonstrated ability to effectively present information to customers and management. Strong administrative skills with effectiveness in developing tasks and managing resources to achieve targets/goals. Ability to maintain confidentiality and handle sensitive information. Knowledge of basic accounting procedures. Ability to efficiently and accurately keyboard information, both computer and calculator. Strong computer skills with a proficiency in MS Word, Excel and Outlook. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the work environment will include: Works in a normal office environment. Travels to make customer calls and between branch locations, as needed. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Communicate effectively, both verbally and in writing. Keyboard information (computer and calculator). Travel outside branch, as needed.
    $45k-67k yearly est. 2d ago
  • Assistant Store Manager

    Hibbett 4.7company rating

    Service manager job in Elkhart, IN

    We're looking for a driven Assistant Manager who's ready to step into a leadership role, support store operations, and deliver an outstanding customer experience. If you thrive in a fast-paced retail environment and love developing people while driving results, this could be the role for you. What You'll Do Partner with the Store Manager to drive daily operations, sales, and merchandising Lead the store in the Store Manager's absence Coach, train, and support a high-performing retail team Deliver exceptional customer service during every interaction Support scheduling, inventory, and operational standards Help protect company assets and ensure operational accuracy What We're Looking For 1-3 years of retail or customer-facing experience (footwear/athletic retail a plus) Strong communication and leadership skills Ability to multitask and stay organized in a high-energy environment Team-first mindset with a passion for customer service and selling Self-starter who takes initiative and leads by example Why Join Us Hands-on leadership experience Clear growth path into Store Manager roles Team-driven culture with ongoing training Opportunity to make a real impact at the store level
    $33k-38k yearly est. 4d ago
  • Customer Service Manager

    Psi Molded Plastics

    Service manager job in South Bend, IN

    PSI Molded Plastics (PSIMP) is a plastic injection molding manufacturer with over 30 years in the plastics industry. PSIMP specializes in complex, high-volume, quality molded products for the automotive, appliance, and furniture industries. PSIMP is focused on customer satisfaction, quality, & continuous improvement with the goal of becoming a world-class plastics manufacturer. PSIMP recognizes that people are the company's greatest asset. We are committed to our established Guiding Principles to help build a culture where our team members enjoy coming to work every day. You aren't just a number here at PSIMP, you're a valued, appreciated, and respected part of the Team. Summary/Objective: This position serves as the main inside point of contact for our customers. In this dynamic position, the Customer Service Manager will be expected to take an active leadership role using their experience in logistics, systems, and manufacturing to support PSI Molded Plastics' business objectives. Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage customer orders for fulfillment rate, invoice accuracy, and on-time delivery targets. Invoice customer companies and monitor payment terms. Process domestic and international purchase orders. Analyze customer needs, resolve potential issues in a prompt and satisfactory manner. Efficiently facilitate export operations in a timely manner. Partner with Operations, Engineering, Sales, and Supply Chain departments to achieve customer satisfaction. Assists in sales forecasting and how this affects purchasing, production, and logistics. Participate in Executive Team meetings to communicate customer-related concerns, as well as any atypical terms and conditions. Establish and maintain strong working relationships with PSIMP's customers, vendors, independent sales representatives, and employees in all departments and at all levels within our organization. Participate in initiatives including, Continuous Improvement and Safety. Some travel may be required. Performs other duties as assigned. Qualifications: Education and experience required for the role. Bachelor's degree in a business-related field or equivalent work experience is required. A minimum of five (5) years' experience as a Customer Service Manager in an engineering or manufacturing environment is required. Exceptionally strong logistics experience (as applicable) and analytical skills. Knowledge of technical quoting and strong negotiation skills. Comprehension of pricing, costing and material selection. Demonstrated ability to meet company financial objectives. Ability to work effectively in a fast-paced, time-critical environment. Must hold a high level of integrity and professionalism. Must possess solid time management skills. Proficiency in Microsoft Office Suite including Word, Excel, and Outlook . ERP experience preferred - IQMS is a Plus. Must possess good communication skills, written and verbal, and must be able to interact with customers and employees. Strong attention to details, highly organized, able to multi-task. Must be punctual and dependable, able to work with little supervision. Must be able to maintain files in a neat and orderly manner.
    $37k-68k yearly est. Auto-Apply 60d+ ago
  • Customer Service Manager

    Psi Molded Plastics Indiana Inc.

    Service manager job in South Bend, IN

    Job Description About PSI Molded Plastics: PSI Molded Plastics (PSIMP) is a plastic injection molding manufacturer with over 30 years in the plastics industry. PSIMP specializes in complex, high-volume, quality molded products for the automotive, appliance, and furniture industries. PSIMP is focused on customer satisfaction, quality, & continuous improvement with the goal of becoming a world-class plastics manufacturer. PSIMP recognizes that people are the company's greatest asset. We are committed to our established Guiding Principles to help build a culture where our team members enjoy coming to work every day. You aren't just a number here at PSIMP, you're a valued, appreciated, and respected part of the Team. Summary/Objective: This position serves as the main inside point of contact for our customers. In this dynamic position, the Customer Service Manager will be expected to take an active leadership role using their experience in logistics, systems, and manufacturing to support PSI Molded Plastics' business objectives. Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Manage customer orders for fulfillment rate, invoice accuracy, and on-time delivery targets. Invoice customer companies and monitor payment terms. Process domestic and international purchase orders. Analyze customer needs, resolve potential issues in a prompt and satisfactory manner. Efficiently facilitate export operations in a timely manner. Partner with Operations, Engineering, Sales, and Supply Chain departments to achieve customer satisfaction. Assists in sales forecasting and how this affects purchasing, production, and logistics. Participate in Executive Team meetings to communicate customer-related concerns, as well as any atypical terms and conditions. Establish and maintain strong working relationships with PSIMP's customers, vendors, independent sales representatives, and employees in all departments and at all levels within our organization. Participate in initiatives including, Continuous Improvement and Safety. Some travel may be required. Performs other duties as assigned. Qualifications: Education and experience required for the role. Bachelor's degree in a business-related field or equivalent work experience is required. A minimum of five (5) years' experience as a Customer Service Manager in an engineering or manufacturing environment is required. Exceptionally strong logistics experience (as applicable) and analytical skills. Knowledge of technical quoting and strong negotiation skills. Comprehension of pricing, costing and material selection. Demonstrated ability to meet company financial objectives. Ability to work effectively in a fast-paced, time-critical environment. Must hold a high level of integrity and professionalism. Must possess solid time management skills. Proficiency in Microsoft Office Suite including Word, Excel, and Outlook . ERP experience preferred - IQMS is a Plus. Must possess good communication skills, written and verbal, and must be able to interact with customers and employees. Strong attention to details, highly organized, able to multi-task. Must be punctual and dependable, able to work with little supervision. Must be able to maintain files in a neat and orderly manner.
    $37k-68k yearly est. 25d ago
  • Customer Service Manager

    Innovative Client Connections

    Service manager job in Kalamazoo, MI

    ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time. Job Description Our Support. Your Success. Have you had success as a Retail Sales Associate or Sales Consultant? Are you looking to take the next step in your career? ICC South offers successful Sales Associates an Entry Level Retail Management Training Program! We are seeking experienced Associates and Consultants to join our team of Trainees who have gone on to success in management. Our program allows you to enjoy a high earning potential while working in a fun and energetic environment! We are a leading company in our industry. If you have the drive to grow, learn and succeed, ICC South is a place where you can get promoted quickly as long as you are willing to work hard and put learning into action! Our strong industry position creates a stable workplace where you can feel secure in your success. Benefits As a Retail Sales Associate, you will have access to a world class management training program with the opportunity to gain valuable experience by partnering with dedicated and successful Store Managers! As an Entry Level Retail Sales Manager Trainee, we recognize your drive and ambition, and we want to help you advance on your desired career path. With us, you will have access to the training and resources you need to thrive at your new career. ICC South gives you the keys to succeed! We recognize that you dedicate time and effort to your job, and we want you to have the resources to keep achieving. Here are some of the benefits our Trainees enjoy! Paid training Base pay plus commissions and bonuses Travel opportunities Health benefits at management Additional cash rewards Job Responsibilities You will receive hands on training in sales, marketing and business development techniques. You will shadow managers, learning all of the aspects of retail and people management. Our program hinges on understanding, mastering and being able to lead your own team. Other responsibilities of the Management Trainee position include: Greeting and assisting customers ascertaining with their wants and needs Answering customer questions and inquiries regarding products and services Seeking out information and knowledge regarding new products Setting and achieving personal goals Presenting pricing, preparing contracts and processing transactions Placing orders and locating stock Maintaining knowledge of current promotions and policies regarding payment, exchanges and store security Participating in merchandising and product displays Qualifications Job Requirements As a Retail Sales Associate in training you must have integrity, commitment, a strong desire to succeed, and the drive to provide exceptional customer service. In addition to your persistence and ability to influence others, success at ICC South doesn't have any one background or experience. Successful Management Trainees have come from administration, marketing, customer service, hospitality, mobile, automotive, real estate, insurance, warehouse/industrial and food service positions, yet they all share a drive to succeed. This is an entry level management opportunity where we will provide experienced Sales Associates with the tools you need to succeed! Other requirements of the Management Trainee role include: Experience as an Associate or Consultant in a sales or customer service environment Enthusiasm for a career as a Manager Must be coachable and hard-working Desire to set and exceed goals Ability to grasp new concepts and learn new skills Ability to perform well while being a team player Comfortable working with clientele and ability to provide excellent customer service Willing to work non-traditional business hours including nights, weekends and holidays Additional Information All your information will be kept confidential according to EEO guidelines.
    $38k-70k yearly est. 60d+ ago
  • Administrative Manager of Clinic Operations

    Insight Hospital & Medical Center

    Service manager job in Coldwater, MI

    The Director of Clinic Operations oversees regulatory and budgetary compliance. Facilitates patient, physician and employee satisfaction. Responsible for making certain patient treatments are complying with internal policies, system policies, clinical protocols and regulatory requirements. Interacts with all hospital departments, insurance carriers, regulatory groups, physician offices (both private and hospital owned) and other hospitals. Duties: Conducts practice site visits to observe and assess practice operations, addressing operational, financial and billing issues with office staff and physicians to ensure effective and efficient operations (35%). Manages start-up of physician practices in locations of strategic regional importance, as determined by collaboration with leadership. Participates in physician recruitment/retention (20%). Reviews monthly Profit & Loss statements for each practice site, as well as other monthly reports to measure practice activities and effectiveness (20%). Assists the President with various special projects designed toward supporting and achieving corporate goals and objectives (10%). Assists with development, implementation and compliance of practice policies, procedures, goals and objectives (10%). Performs other duties as assigned (5%). Qualifications: Education: Bachelor's degree Skills: High level of analytical skills. Flexibility with critical thinking skills. Good organizational and communication skills. Years of Experience: Five years of supervisory experience. Physical Requirements: Work is sedentary and light. The above list of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or other status protected by applicable law. Insight is an Equal Opportunity Employer
    $40k-69k yearly est. 60d+ ago
  • Plumbing/HVAC/Electrical Service Manager/ Dispatcher

    Dan Wood Company 4.2company rating

    Service manager job in Portage, MI

    The Dan Wood Company is seeking an exceptional Dispatch Service Representative (DSR) for our main office in Portage, MI. Responsibilities • Evaluate customer calls and assign the best technician to each service appointment. • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. • Relay accurate information to technicians, ensuring proficient, quality customer experiences. • Manage the whereabouts and needs of every technician in the field. • Record the results of each service call and create report summaries for senior management. • Be professional and establish customer rapport, encouraging repeat business. • Respond to customer requests, resolving issues and promoting the brand. Trade Experience is a plus • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. • Update customers throughout the day on the technician's progress. Requirements • Proven track record in customer service. • IT competent; good typist and proficient with phone systems. • Highly organized with exceptional follow-through abilities. • Strong verbal and written communications. • Ability to build trust, diffuse conflict and hold others accountable. • Engaging personality that blends well with a fast-paced, goal-driven environment. • Competitive individual contributor who also loves to win as a team. • Highly motivated, flexible and great attitude on life. This position is Monday through Friday. This full time opportunity offers health benefits after 90 days. Must be willing to submit to a drug screen
    $58k-93k yearly est. 60d+ ago
  • Ascending Service Manager

    Groundworks 4.2company rating

    Service manager job in Avilla, IN

    Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers' greatest asset - their home. But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you're starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day. Join us and lay the foundation for your success. Apply today! Groundworks is seeking a talented Ascending Service Manager to join our tribe in Avilla, IN! The Ascending Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Ascending Service Managers should be able to achieve excellent customer service at all times. Duties and responsibilities * Develop and lead effective weekly trainings * Evaluate field performance and deliver feedback in a 1:1 setting * Create and implement effective development and disciplinary plans * Learn all aspects of the Service Managers Day to day responsibilities * Other duties as assigned. * It is an essential function of this job that the employee regularly and reliably reports to work on time each working day Minimum Requirements * High school diploma or GED. * Knowledge of terminology, methods and best practices used in the foundation repair * Proven experience in Service and/or customer service Qualifications * Successfully proven KPIs as a Certified Field Inspector or Service Technician * Proficiency in Excel and other data management tools. * Proven experience in Service and/or customer service. * Proficient in all Microsoft Office applications. * The ability to work in a fast-paced environment. * Excellent problem-solving skills. * Strong management and leadership skills. * Effective communication skills. * Exceptional customer service skills. Working conditions * Will work in an office setting but will occasionally be required to travel to work sites or * construction branch locations, where the employee will visit with customers and employees to * ensure quality of sales. S/he may be exposed to loud noise level as well as fumes or airborne * particles, moving mechanical parts and vibration. The position works near moving mechanical * parts and in outside conditions that include inclement weather, heat and humidity, and exposure * to dust and asphalt. Requirements * Full-time * Onsite: 205 Green Drive, Avilla, IN 46710 What we Provide: * Competitive Pay * Employee Company Ownership Opportunities * Industry Leading Training Programs * Leadership Development and Career Growth Tracks * Comprehensive and Affordable Benefits Package * Top Workplace with Award Winning Culture
    $47k-73k yearly est. Auto-Apply 13d ago
  • Kalamazoo Field Service Supervisor

    HECO 4.0company rating

    Service manager job in Kalamazoo, MI

    Who We Are: Founded in 1959, HECO is a family-owned business that maximizes the reliability of rotating equipment. Through a mix of repair, product sales, field service, predictive and equipment management services, HECO helps customers do three things better: 1) see what's going on, 2) get rid of the issue, and 3) stop the issue from happening again. Warwood Armature is now part of the HECO organization, and this partnership offers a combined 165 years of experience in the reliable and efficient use of electric motors and rotating equipment to additional industries and geographic areas and creates a unique wealth of DC motor knowledge and capabilities. We serve customers across a wide range of industries, including power generation, steel and other metals, coal, shale, chemical processing, pharmaceuticals, paper and pulp, wastewater and freshwater, aggregate and cement, original equipment manufacturers (OEMs), and other manufacturing. When you work for HECO, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Dedicated to the right way, can do attitude, respectful honesty, get stuff done, and team fellowship. Responsibilities and Expectations: HECO's Field Service Supervisor will be responsible for job quoting, scheduling, and completion of all field service- related jobs and tasks. They will work closely with our sales team and operations manager to help maintain as well as grow our current field service customer base. This person will be responsible for up to (4) direct reports at a time. The Field Service Supervisor will make sure that department sales, profit, and growth goals are met. Lead Field Service team in day-to-day operations. Quote and schedule all field service-related work. Responsible for department monthly P&L. Lead, Manage, and hold technicians accountable. When necessary, recruit, hire, and train additional service technicians. Create/review all service reports prior to sending them to customers. Ensure all technicians are up to date on all required safety training and tasks. Be onsite and be main customer contact while overseeing large projects. Will be required onsite often to start while the team is continued to be grown and advanced Ideal Candidates will: 5+ Years of electric motor field service experience with project management experience. Experience with working on above NEMA frame motors up to 10,000HP Have the ability to give presentations to customers about industry leading techniques and services. Fit within the HECO culture and share the same core values as the company and its team. A highly detailed individual who can excel in a fast paced, quickly changing environment. Growth oriented in nature - excited to be part of a company that is focused on growth. Ability to perform onsite tasks such as electrical testing, vibration analysis, shaft alignments etc. (Must be willing to get dirty) Experience writing technical reports following completed work. Great communicator with the ability to work with cross departmental personnel and people with various backgrounds and personalities. Willingness & flexibility to travel to customer sites and stay overnight to perform work or have meetings roughly 45-50% of the time. Benefits Paid Time Off On-the-job Training 401K Employer Match Medical, Dental and Vision plans And more! Pay Range: HECO strives to ensure that employees are paid equitably and competitively. Starting salaries may vary based on factors such as relevant experience, qualifications, and education. Relocation assistance is available. If you are the right fit and you'd like to be here, we'll make it happen. HECO Inc. is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
    $41k-53k yearly est. Auto-Apply 60d+ ago
  • Senior Leadership Role - Disability Services

    Dungarvin 4.2company rating

    Service manager job in South Bend, IN

    Who We Are: At Dungarvin, we are more than a provider of support services-we're a mission-driven team rooted in respect, response and choice. Since 1976, we've been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You'll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs. With services in 15 states, our team is united by a shared commitment to making a real difference-one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone's life. Company Perks/Benefits: Competitive pay with bonus eligibility Innovative, collaborative environment with flexible work/life balance schedules 401(k) plan Company provided hardware and cellphone stipend FREE Long-term Life Insurance & FREE Long-term Disability Job mobility options within Dungarvin's 15 states of services Discount on national brands PTO that increases with tenure Pet Insurance Medical, Dental, and Vision (Domestic partners eligible for Dental). Supplemental Insurance, Flex Spending, and HSA Accounts Mileage reimbursement Referral Bonus Program Job Description What You Get To Do: The Indiana Senior Leader is responsible for providing leadership and guidance to a team of up to social service six direct supports in Indiana. This role is responsible for the overall administration and growth of the Dungarvin business and services within their prospective area. This person is responsible for nurturing and developing relationships with potential and existing business partners including local, state, and federal legislative and department representatives, advocacy groups, trade associations, and other stakeholders as warranted. Duties include: Strategic program and fiscal planning/management Development and evaluation of programs Compliance with business and program regulations and laws Assure quality of services meet regulatory and licensing requirements Management and expansion of markets Hire, coach/mentor, train, and supervise direct reports Serve as the primary representative of Dungarvin and a liaison between senior administrative staff and funding and oversight authorities. Qualifications What Makes You A Great Fit: Bachelor's degree in human services field (Psychology, Counseling, Social Work, Educational Psychology, Sociology, Human Services, etc.). Preference to master's degree. Minimum of 7-8 years human services industry experience, specific to Developmentally Disabled/Intellectual Disabilities populations. Combined with 5 years of progressive senior level management experience. Experience with Supportive Living, Waivered Sites, Residential Group Homes, and/or Day Programs Must have financial management skills and budget experience in excess of 10 million dollars as well as be personally accountable for the P&L Prefer previous experience with the state of Indiana systems and Medicaid Waivers. Additional Information Other Details: The schedule is Monday- Friday 8:30AM- 5:00PM (FLEX) and should anticipate evening, weekend hours and overnight stays; to meet the needs of subordinates, customers, and external entities, and to achieve organizational outcomes. Travel within the state of Indiana is required At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer. 1/7
    $36k-45k yearly est. 7d ago
  • Assistant Manager

    Carrols Restaurant Group, Inc. 3.9company rating

    Service manager job in Kalamazoo, MI

    Carrols LLC is the largest Burger King Franchise. We own and operate over 800 Burger King Restaurants. We've been in the burger business for over 55 years so we know a little bit about success. We're all about finding talented folks and giving them the tools and the knowledge to make it to the top. SUPERIOR BENEFITS...COMPETITIVE SALARIES...ADVANCEMENT OPPORTUNITY! If you're ready for a job that sizzles with potential, you're ready for Burger King! While managing a million-plus dollar-a-year restaurant, you will develop business disciplines in Accounting, Human Resources, Training, Marketing, Sales Building, and Cost Controls. We realize that in order for our managers to be successful in an ever-changing business environment, we must devote time, effort, and commitment to their on-going development needs. The Carrols Management Development Program is the best in the business. The program is well defined, comprehensive, and always on the cutting-edge of new learning initiatives. Our outstanding benefit package includes, life, medical, dental, and vision insurance, short-term and long-term disability insurance, flexible spending plan, company matched 401(k), quarterly bonus program, paid vacation time, personal days, clothing allowance, tuition assistance and much more. Essential Job Requirements: Ability to work a 50 hour work week which will include nights, weekends and some holidays. High school diploma or equivalent Basic Computer Skills Valid Driver's License and Personal Transportation Out-going Personality Job Responsibilities: Direct, control and coordinate subordinates to deliver quality product to our guests in the most efficient and friendly way possible. Inventory Management Bank Deposits Training Performance appraisals Maintain a safe work environment for all employees and guests Other duties as assigned The restaurant is only the beginning. A commitment to do the best job possible, regardless of the task, is evident throughout our organization. We offer real career opportunities. If you are motivated and want to test your potential, Carrols is the perfect place for you. If this sounds like you, and would like to be part of a great team and work with people who care, please submit your resume today. Carrols LLC is an Equal Opportunity Employer
    $27k-37k yearly est. 3d ago
  • Supervisor Nutritional Services

    Beacon Health System 4.7company rating

    Service manager job in Elkhart, IN

    Reports to the Director, Nutritional Services. Oversees the efficient operation and delivery of all Nutritional Services functions during an assigned shift. This includes, but is not limited to, coordinating shift operational activities in all Departmental areas, handling patient and other customer service related issues as they arise and ensuring that all associates adhere to established Department and Hospital standards. Will be assigned responsibility for the coordination of a functional area. This is the 'designated person in charge' per Indiana State Department of Health (ISDH) rules. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Coordinates and ensures the efficient daily operation and delivery of all Nutritional Services functions to assigned customer groups by: * Leading and coordinating the workload of assigned associates and communicating with other Department management to ensure that necessary services are provided within established time frames; also ensuring that budgetary, staffing and quality are consistent with Department standards and customer expectations. * Assists with developing a work environment which fosters the effective performance of one's daily responsibilities in order to help accomplish Beacon Health System's mission/values and the Department's goals/objectives; also fostering continuous learning, continuous improvement and job enrichment. * Providing leadership and skill development for assigned associates (patient room service, cafeteria, Subway, kitchen and catering) as they perform their daily activities. Acting as a resource for associates regarding daily operational activities. * Scheduling and assigning workload to the assigned staff. * Recruiting, hiring, evaluating and, if necessary, recommending the coaching/discipline (and/or discharge) of associates. * Planning and coordinating ongoing training for the associates. Also, ensuring a comprehensive orientation and training for new associates. * Interpreting, enforcing and supporting Hospital policies, procedures, protocols and the terms and conditions of the Union bargaining agreement. * Supporting the Director in ongoing efforts to achieve targeted cost savings for the Department and continually striving, through purposeful efforts, to attain savings targets in future years. * Demonstrating an effective leadership style which supports collaboration, shared communication, innovation and a continuous focus on Beacon Health System's mission and the Department's goals/objectives. * Supporting teamwork through such things as the availability of timely and necessary information, required resources and training, tangible and intangible support and timely feedback. * Oversee all activities related to the assigned associate's efforts to achieve continuous quality improvement. * Ensuring that the Hospital's policy on confidentiality is strictly followed. Ensures the efficient operation and delivery of all functions (during an assigned shift) by: * Implementing methods to improve the quality of patient service provided by the Department and the Hospital. * Assisting various departments and disciplines in the Hospital to maintain efficient food service delivery mechanisms. * Ensuring the proper operation and functioning of the diet office and patient services (during an assigned shift). * Ensuring the proper execution of catered events and cafeteria operation (during an assigned shift) and ensuring that exceptional levels of quality and service are delivered. * Participating in performance improvement/continuous quality control activities. Also, submitting regular performance improvement summaries as assigned. * Participating in Department Process Improvement Teams and committees as required. Also, planning and conducting meetings as assigned. * Maintaining responsibility for Quality Control monitors (i.e., test tray evaluations, meal rounds, tray line accuracy checks, tray line temperature logs and problem/resolution logs). * Implementing and administering established Departmental and Hospital policies/procedures and standards. * Encouraging team members to participate in the planning and decision-making process. * Maintaining effective inter- and intra-departmental (and agency) relationships. * Serving as a weekend 'person-in-charge' as needed (in rotation with other Nutritional Services Leaders). * Maintaining Department records, reports and files as required. * Participating on Beacon Health System committees as requested. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Completing other job-related assignments and special projects as directed. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience * The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's or Bachelor's degree in Foods, Nutrition or a related field. Certification as a Dietary Manager (CDM) is highly preferred. A minimum of three years of previous supervisory experience is highly preferred. Must hold and maintain Serve Safe Food Safety Manager Credential within 90 days of hire date. Knowledge & Skills * Requires a working knowledge of physiology, nutrition and food service operations (which includes such things as sanitation, hygiene, food preparation standards and nutrition programs based on the most current dietetic practices). * Requires the skills necessary to plan and organize operational activities and effectively evaluate assigned associates. * Demonstrates the leadership skills necessary to effectively coach/train others and work in a positive manner; also requires the ability to elicit cooperation and support from other associates. Also, requires analytical and problem-solving skills. * Demonstrates the interpersonal and communication skills (both verbal and written) necessary to deal effectively with all levels of Beacon Health System associates, customers and vendor representatives, as well as administer policies/procedures, prepare reports, provide training, etc. * Requires a conceptual understanding of Nutritional Services Department functions in order to coordinate with other Department management to ensure the effective provision of necessary services. * Demonstrates proficiency in computer skills (i.e., email, word processing and spreadsheets). Working Conditions * Work is performed in both an office environment and food service area. * May experience some exposure to a patient care environment and noise, moisture, cold and heat in the food service area. Physical Demands * Requires the physical ability and stamina to perform the essential functions of the position (i.e., to stand and/or walk for prolonged periods of time; move throughout the facility; lift, hold and carry objects weighing up to 50 pounds; etc.).
    $48k-71k yearly est. 38d ago

Learn more about service manager jobs

How much does a service manager earn in Sturgis, MI?

The average service manager in Sturgis, MI earns between $42,000 and $110,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in Sturgis, MI

$69,000
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