Client Experience Specialist - Ent
Service specialist job in Tallahassee, FL
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Responsibilities
Must have experience working with VAR IT industry in sales support and client operations.
Min USD $22.60/Hr. Max USD $28.36/Hr. Qualifications
Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".
Auto-ApplyCustomer Contact Specialist
Service specialist job in Tallahassee, FL
Working Title: Customer Contact Specialist Pay Plan: Career Service 64007096 Salary: $36,317.26 - $37,000 Total Compensation Estimator Tool Division of Medical Quality Assurance
Bureau of Operations/Customer Contact Center
Customer Contact Specialist
Pending Reclassification
Internal Agency Opportunity
Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.
Are you a problem-solver looking for a dynamic position?
Do you enjoy research and providing solutions?
Do you thrive on helping others and making a difference?
We are seeking a highly skilled Customer Contact Specialist to join MQA's Bureau of Operations, Customer Contact Center. The candidate selected for this position should be ready to lead by example, as this role it vital to our incredible team. Our team performs research for complex regulatory activities involving eligibility for registration, certification, and licensure. The Ideal candidate will be able to collaborate with team members, exercise independent judgement in resolving complex issues, provide clear guidance, and demonstrate strong analytical and problem-solving skills in dealing with potential applicants and licensees to resolve issues.
If you're ready to take on a high-impact role where your skills will be recognized and valued, we want to hear from you. This is your opportunity to be a key contributor on a strong team within the Bureau of Operations that makes a real difference on our division.
Your Specific Responsibilities:
The Regulatory Specialist III serves as a senior-level agent within the Customer Contact Center, managing more complex and sensitive customer interactions. This role is designed for individuals with 1-2 years of call center experience and demonstrated proficiency in de-escalation, problem-solving, and regulatory knowledge. Team members will act as escalation points for RS2 agents and play a critical role in maintaining customer satisfaction and resolving challenging issues.
This position involves advanced regulatory activities related to health care practitioner inquiries, including determining eligibility for registration, certification, or licensure. The incumbent must exercise independent judgment and deliver personalized guidance to applicants and licensees regarding certification, discipline, and other regulatory functions. Strong communication skills, both verbal and written, are essential for providing technical assistance on licensure requirements, license issuance, and electronic fingerprinting procedures.
Key duties include handling escalated calls that require accurate interpretation and application of policy, conducting advanced research using the department's licensing database, and maintaining detailed records of all interactions. The RS3 will also review documentation submitted by licensees to update records, prepare written confirmations, and manage specialized tasks such as name change requests, repository entries, and mail-outs of renewals and applications.
In addition to supporting external customers, the RS3 provides internal guidance to staff on complex inquiries, assists with the escalation queue, and contributes to internal documentation and reporting. The incumbent may also support system updates and participate in process improvement initiatives aimed at enhancing operational efficiency and regulatory compliance. This role requires high-level problem-solving, cross-functional collaboration, and a commitment to professional integrity and consistent performance.
Performs other duties as required.
Required Knowledge, Skills, and Abilities:
* Ability to understand and apply Florida Statutes, rules, policies and procedures for licensing and regulation of professionals and facilities, and consumer protection.
* Ability to provide consultative assistance to others
* Ability to plan, organize, and coordinate work activities.
* Ability to communicate effectively, both verbally and in writing.
* Ability to establish and maintain effective working relationships with others.
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
Division of Medical Quality Assurance
Tallahassee, FL 32399
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
* Annual and Sick Leave benefits;
* Nine paid holidays and one Personal Holiday each year;
* State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
* Retirement plan options, including employer contributions
(For more information, please click ***************
* Flexible Spending Accounts;
* Tuition waivers;
* And more!
For a more complete list of benefits, including monthly costs, visit *****************************
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: ******************
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location:
Client Success Renewals Specialist
Service specialist job in Tallahassee, FL
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
Foster Family Services Consultant
Service specialist job in Tallahassee, FL
Independently coordinates the placement of children in foster family homes and develops all aspects of the child's program including developing and implementing the child's service plan and setting long and short-term goals. Supervises, and monitors foster families to ensure they are providing safe and humane service to the children in their home.
MAJOR RESPONSIBILITIES & DUTIES:
Provides safe and effective services
Adheres to policies related to safety and boundaries with service recipients.
Attends safety and abuse risk management training as assigned.
Adheres to procedures related to managing high-risk activities and supervising service recipients.
Reports suspicious or inappropriate behaviors and policy violations.
Follows mandated abuse reporting requirements.
Adheres to policies and procedures related to Medication Administration for service recipients.
Coordinates placement
Independently coordinates youth referrals.
Screens and assesses child referrals and interviews youth to determine eligibility.
Schedules pre-placement visits with child and potential foster family and assists in matching youth with an appropriate family.
Participates in the recruiting and selection process of Foster Parents including home study evaluations.
Develops the child's program and sets short and long-term goals and objectives for the youth.
Consults and collaborates with referral source, Foster Parents, teachers, school counselors, and other professionals involved with the youth.
Assists families with referrals to other community services identified in the plan of service and provides advocacy for the youth and their families to receive entitlements or needed services.
Prepares intake and discharge summaries, routine progress reports and plans. Evaluates plan and recommends changes.
Develops and monitors the service plan to include collecting initial and ongoing assessment data, developing the service plan and making modifications as necessary.
Maintains monthly statistics and data needed for program accountability and billing for client services.
Conducts periodic consumer evaluations.
Responds to client emergencies within or outside normal work hours.
Supervises and develops Foster Parents.
Meets with Foster Parents following scheduled reporting guidelines, and as needed, to discuss administrative and programmatic issues, review progress, and provide support and guidance in areas of concern.
Supervises the care and service that the Foster Parents provide including observing their interactions with the foster children and providing them with ongoing feedback on how to best meet their needs.
Initiates and modifies development plans for each of their foster families to ensure they are aware of their strengths and areas to develop and understand their role as Foster Parents
Provides ongoing training and teaching to the Foster Parents through formal group training opportunities, web-based learning and one-on-one training in the Foster Parents home.
Coordinates communication between the child and his/her family.
Maintains contact with the family and responds to issues/concerns from the family in a supportive and timely fashion.
Encourages and expects Foster Parents to communicate openly with the family regarding the care and service that they are providing to the child in their home as appropriate.
Assists with the reunification of child into his/her home communities.
Assists with follow-up and aftercare services to family as needed.
KNOWLEDGE, SKILLS, AND ABILITIES:
Experience working with local and state agencies and foster care services.
Intermediate knowledge of the child welfare system.
Independent decision making skills and competencies to work in crisis situations when circumstances warrant such action.
Ability to work with confrontational clients and their families; necessary temperament to work with children and families experiencing crisis.
Ability to maintain a high level of confidentiality, professionalism, and role modeling.
Computer skills in Microsoft Office.
Ability to communicate with individuals at all levels in the organization and with external contacts in an articulate, professional manner.
Knowledge of Boys Town Model.
Ability to function independently and have flexibility, personal integrity, and the ability to work effectively with children and families, staff, and support agencies.
Advanced critical-thinking and problem-solving skills, including ability to make assessments and use sound judgment.
REQUIRED QUALIFICATIONS:
Master's degree in the field of counseling, social work, psychology, rehabilitation, special education, or a human services field required.
Minimum of two years of full-time experience working directly with children and families who are victims of physical abuse, neglect; or, youth who are emotionally disturbed who have been adjudicated required.
Minimum of 30 hours of documented training, 15 of which must be dedicated to relevant child and family treatment issues, within the last two years required.
Possess a valid driver's license with a good driving record and pass an annual Motor Vehicle Registration (MVR) check required.
Ability to provide own transportation to complete travel requirements of job required.
Meet auto insurance requirements established by Boys Town policy and/or State and Local laws required.
Available rotationally to provide crisis response and must be available to work non-traditional business hours including early mornings, nights, weekends, and holidays required.
PREFERRED QUALIFICATIONS:
Master's degree in Social Work preferred.
Experience in the Boys Town Model or an equivalent program preferred.
Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.
PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:
Reasonably expected to have and maintain sufficient strength, agility, and endurance to perform during stressful (physical, mental and emotional) situations encountered on the job without compromising their health and well-being or that of their fellow employees, youth, or families.
Duties are performed in a variety of environments ranging from highly stressful and potentially aggressive (physical interventions, escorts, etc.) to casual and leisurely, in both indoor and outdoor settings. While performing the duties of this job, the employee is subject to outside weather conditions and maybe required to visit homes with substandard living conditions and domestic pets.
Care and respect for others is more than a commitment at Boys Town - it is the foundation of who we are and what we do.
At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.
About Boys Town:
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at **************.
Auto-ApplyCustomer Experience Specialist I
Service specialist job in Tallahassee, FL
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Operate in a call center environment as a customer success advocate.
- Answer high-volume, inbound calls or texts from current customers promptly.
- Perform routine data entry and validation tasks.
- Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties.
- Interact with multiple departments to expedite processing and/or issue resolution.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Mortgage and/or financial services call center experience is a plus.
- Bilingual Spanish is a plus.
- General understanding of applicable Federal, State, and Local Mortgage Regulations a plus.
Skills and Job-Specific Competencies:
- Capable communicator (written and oral).
- Strong negotiation skills with the ability to effectively resolve problems.
- Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.).
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.
Job Ref: 141855
### Place of Work
On-site
### Requisition ID
141855
### Application Email
****************************
Easy ApplyService Consultant
Service specialist job in Tallahassee, FL
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
Less than 1 year
Additional Information
COME JOIN THE FUN AT WERNER HYUNDAI!!!!!!!!!
EARNING POTENTIAL: $50,000 - $120,000+ / year
* TOP DOG Service Advisors wanted! *
* Six Figure earning potential for high performers! *
Calling all "TOP DOG" service advisors!
Join a team with a proven sales system
Turn your results into a six-figure career!
Top results deserve top pay - Werner Hyundai!
Bring your results to a dealer that will reward them.
Are you a top performer and consistently deliver the best numbers in your service department?
Is your compensation package reflecting your "TOP DOG" status?
Tired of your pay plan being changed?
Tired of Management & systems that don't support you?
Is your company letting you know how much they appreciate you?
We understand what Top Performers need to thrive.
We are looking for a few talented service advisors to join our team of All Stars. We have a fun and unique system that produces extraordinary results. Do you have the horsepower to join our amazing team?
Ready to be both challenged and rewarded?
Then apply today and bring your "TOP DOG" results to a dealership that will reward them. Top Dogs deserve great pay and great benefits, and Werner Hyundai believes in paying for results.
Please send your resume for consideration to *****************************
Employment Position: Full Time
Salary:
$50,000.00 - $120,000.00 Yearly
Salary is not negotiable.
Zip Code: 32304
Easy ApplyDealer Services Specialist II - Manheim Tallahassee
Service specialist job in Tallahassee, FL
Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Dealer Services Specialist II
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
Yes, 5% of the time
Work Shift
Day
Compensation
Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
🚗 Buckle Up - Your Next Career Move Is Here!
*Candidates can sit at either Manheim Indianapolis or Manheim Louisville location with the expectation to travel back and forth as needed.
Love cars? Love people? You might just love this job. We're on the lookout for a Dealer Services Specialist II to join our crew at Manheim, part of the Cox family of businesses.
This isn't your average desk job. You'll be the go-to person for our dealer clients, making sure their auction experience is smooth, professional, and maybe even a little fun. Think of yourself as the pit crew for their auction day - keeping everything running like a well-oiled machine.
Perks? You bet:
Here's a sneak peek at the benefits you could experience as a Cox employee:
Once you're on board, earn referral bonuses. Amount varies based on job type.
30+ days of paid vacation and company holidays per year (from day 1) for full-time employees because we know you need time to recharge.
Great healthcare benefits from day 1. Multiple options are available for individuals and families. One employee only plan could be FREE, if you participate in our health screening program.
10 days of free child or senior care through your complimentary Care.com membership.
Generous 401(k) retirement plans with up to 8% company match.
Great coworkers who love being part of a team.
Employee discounts on hundreds of items, from cars to computers to continuing education.
At Cox, we believe in being transparent - please click on this link (Cox Benefits Overview) to learn more about our awesome healthcare benefits.
Here's what you'll be doing:
Representing the dealer sales lane on sale days (yes, it's as cool as it sounds).
Promoting Manheim's awesome products and services.
Helping dealers get their vehicles ready for auction - both in-lane and online.
Negotiating bids, consulting on pricing, and offering reconditioning advice.
Solving problems, answering questions, and being the friendly face our clients count on.
Who You Are
You can think on your feet and address issues promptly, maintaining a smooth auction process. You're committed to following all health and safety procedures and to maintaining strong relationships with dealers. Here's more on what you have to offer:
Minimum:
A high school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination of education and experience, such as a degree or certification in a related discipline or 5 years of experience in a related field.
A valid driver's license.
Strong communication and interpersonal skills.
The ability to perform at a high level and adapt within a fast-paced team environment.
The ability to sit or stand for prolonged periods of time, perform repetitive tasks and lift up to 15 pounds.
Vision requirements include being able to see close, far and in color, judge distances and adapt to changes in focus.
Preferred:
1 to 3 years of auction experience or 2 to 4 years of dealership experience.
Previous experience in sales support role.
Cruise into the fast lane with us. Join Cox today!
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyDealer Services Specialist II - Manheim Tallahassee
Service specialist job in Tallahassee, FL
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Dealer Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % Yes, 5% of the time Work Shift
Day
Compensation
Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Buckle Up - Your Next Career Move Is Here!
* Candidates can sit at either Manheim Indianapolis or Manheim Louisville location with the expectation to travel back and forth as needed.
Love cars? Love people? You might just love this job. We're on the lookout for a Dealer Services Specialist II to join our crew at Manheim, part of the Cox family of businesses.
This isn't your average desk job. You'll be the go-to person for our dealer clients, making sure their auction experience is smooth, professional, and maybe even a little fun. Think of yourself as the pit crew for their auction day - keeping everything running like a well-oiled machine.
Perks? You bet:
Here's a sneak peek at the benefits you could experience as a Cox employee:
* Once you're on board, earn referral bonuses. Amount varies based on job type.
* 30+ days of paid vacation and company holidays per year (from day 1) for full-time employees because we know you need time to recharge.
* Great healthcare benefits from day 1. Multiple options are available for individuals and families. One employee only plan could be FREE, if you participate in our health screening program.
* 10 days of free child or senior care through your complimentary Care.com membership.
* Generous 401(k) retirement plans with up to 8% company match.
* Great coworkers who love being part of a team.
* Employee discounts on hundreds of items, from cars to computers to continuing education.
At Cox, we believe in being transparent - please click on this link (Cox Benefits Overview) to learn more about our awesome healthcare benefits.
Here's what you'll be doing:
* Representing the dealer sales lane on sale days (yes, it's as cool as it sounds).
* Promoting Manheim's awesome products and services.
* Helping dealers get their vehicles ready for auction - both in-lane and online.
* Negotiating bids, consulting on pricing, and offering reconditioning advice.
* Solving problems, answering questions, and being the friendly face our clients count on.
Who You Are
You can think on your feet and address issues promptly, maintaining a smooth auction process. You're committed to following all health and safety procedures and to maintaining strong relationships with dealers. Here's more on what you have to offer:
Minimum:
* A high school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination of education and experience, such as a degree or certification in a related discipline or 5 years of experience in a related field.
* A valid driver's license.
* Strong communication and interpersonal skills.
* The ability to perform at a high level and adapt within a fast-paced team environment.
* The ability to sit or stand for prolonged periods of time, perform repetitive tasks and lift up to 15 pounds.
* Vision requirements include being able to see close, far and in color, judge distances and adapt to changes in focus.
Preferred:
* 1 to 3 years of auction experience or 2 to 4 years of dealership experience.
* Previous experience in sales support role.
Cruise into the fast lane with us. Join Cox today!
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyCustomer Service Representative- (ERP Experience Preferred)- Thomasville, Ga
Service specialist job in Thomasville, GA
Job DescriptionCustomer Service Representative Thomasville, Georgia ESSENTIAL FUNCTIONS: Includes, but may not be limited to the following
Customer Service Representative establishes relationship with customers by communicating and resolving issues.
Customer Service Rep is responsible for order entry and/or maintenance for assigned accounts in ERP system (PLEX)
Customer Service Representative reviews plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
Customer Service Representative communicates order confirmations, changes and cancellations to both customers and internal CMI/CMINT team members.
Customer Service Representative informs sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Customer Service Representative reviews orders after shipment for billing accuracy and any quantity item errors.
Customer Service Representative manages the issuing of credits, return authorizations and pallet returns.
Customer Service Representative reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Customer Service Representative communicates customer complaints to Operations, Planning, Quality Control, and Upper Management.
Customer Service Representative ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Customer Service Representative communicates with Planners, Sales, Purchasing and Plant Management as needed.
Customer Service Representative prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Customer Service Representative processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Customer Service Representative files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Customer Service Representative communicates quote requests to purchasing, sales, and estimating. Provides last-known order prices and quantities and completes component pricing spreadsheets with the assistance of purchasing.
Customer Service Representative forwards quotes from estimating to the customer.
Customer Service Representative works with plant management and upper management to help solve production or customer related issues.
Performs other duties as assigned.
MINIMUM REQUIREMENTS
High School Diploma or GED from Accredited Institution of Higher Learning
Manufacturing experience strongly preferred
Prior customer service preferred.
Microsoft Office Suite - basic to above average computer skills including Excel
ERP experience preferred
Ability to perform basic quantitative skills required,
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication
Strong customer service advocacy and problem-solving skills
EOE/AA/M/F/VET/D
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VoY8ILQ75O
Relationship Specialist I
Service specialist job in Thomasville, GA
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
* SELECTION PROCESS:
As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.
ACCOUNTABILITY STATEMENT
The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union's value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals.
ESSENTIAL RESPONSIBILITIES
Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.
Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs.
Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately.
Handle personal and business account transactions, open accounts, and process various types of loan applications.
Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.
Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes.
Support and participate in all Credit Union initiatives and campaigns.
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
Work with relative independence to accomplish tasks.
Exhibit a high degree of integrity, trustworthiness, and professionalism always.
Exude a positive and professional attitude with members and partners consistently.
Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns.
Embrace VyStar's Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.
Actively lead by example through community service supporting the VyStar brand.
Utilize excellent verbal and written communication skills.
Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.
Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union's products and services, resulting in booked sales.
Address and overcome objections effectively while educating members about the wide array of offerings available.
Perform other duties as assigned.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
JOB QUALIFICATIONS
EDUCATION
High School Diploma/GED is required.
Associate's degree is preferred.
EXPERIENCE
Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution.
KNOWLEDGE, SKILLS & ABILITIES
Ability to process accurate transactions and requests.
Must possess and utilize excellent listening skills, verbal, and written communications skills.
Proficient in the use of the Internet and Microsoft Office.
Must have an outgoing personality and a strong desire to help people.
Must be professional in appearance and attitude.
Must be able to handle many tasks in a fast-paced environment.
Must possess strong critical thinking and decision-making abilities.
Strong communication skills and a genuine passion for sales are essential for success in this role.
May stand throughout entire shift in order to assist members or other staff.
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
Additional Job Description
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
Focus Focus your full attention by carefully listening to and observing your client or member.
Connect Consistently be friendly and approachable. Demonstrate you care.
Understand Listen empathetically and ask questions. (70%/30%)
Counsel Recommend solutions based on your client's or member's needs and objectives.
Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
Auto-ApplyCustomer Success Representative - Tallahassee, FL
Service specialist job in Tallahassee, FL
Join our team as the key connection between Coton Colors and our retail, corporate, and wholesale customers. You'll help onboard new accounts, support daily needs, and ensure every customer enjoys a seamless experience with our brand. If you love building relationships and staying organized, this role is for you.
JOB OVERVIEW: Responsible for managing the relationships with our customers across all audiences-retail, corporate, and independent wholesale. This includes general administrative work, proactive customer touch points, new customer onboarding, customer service and coordination with multiple functions. This position partners closely with Sales Representatives to support wholesale accounts within assigned territories, ensuring customers receive a seamless, coordinated experience. From onboarding new accounts to assisting with day-to-day needs, this role helps strengthen relationships and makes it easy for customers to enjoy and grow with our brand.
DUTIES AND RESPONSIBILITIES (but are not limited to):
Serve as the main point of contact for your assigned accounts in coordination with the Sales Representative
Provides customer communication via all channels - In person, phone, email, fax and company systems and websites to each of our audiences.
Executes Account Management for multiple accounts, including
Customer Onboarding/Deboarding
Customer Training
Data Management and Reporting
Customer Analysis
Delivers excellent customer service and development to include:
Order information, placement and inquiries
Customer communication regarding sales initiatives, promotions, and campaigns.
Product information
Shipping information and coordination
Performs customer and company data management
Performs customer reporting
Assists Sales Representatives with:
Goal Setting
Appointment setting
Corporate travel
Corporate events
Sales
Participates in companywide events:
Trade shows, Conventions, Sales events
REQUIREMENTS:
College degree
1-2 years of experience in customer service and/or sales field, retail a plus
Able to complete local travel within the assigned territory as needed
KEY COMPETENCIES:
Eager to learn and grow
Quick learner and ability to retain information
Hardworking with an internal drive to meet and exceed goals
Nimble, while remaining calm and using good judgement
Attention to detail and accuracy
Strong creative thinking in an effort to recognize and solve a problem
Ability to work closely with a team
Excellent verbal and written communication
Excellent Customer Service skills
Ability to work under pressure
Uphold and exemplify the Coton Colors core values and image
At Coton Colors we celebrate every day. Even work days. Be part of the Coton Colors crew, and you'll know what we're talking about.
The founding principles of Coton Colors can be found resonating through our products, service and experience.
Creative | "Can Do" Attitude | Discerning | Quick, Hardworking & Nimble | Intelligent | Giving |
Hospitable | Shoot the Moon Mentality | Respectful | Trustworthy | Proud | Happy
Coton Colors also provides these amazing benefits and perks:
Competitive Compensation
Comprehensive Medical Insurance
401(k) with an ambitious Company Match
Generous Paid Time Off (PTO)
Ten (10) Company Paid Holidays, including your Birthday!
Medical/Maternity Leave
Crew Discount Program
Visit our Coton Colors Careers Page to learn more.
Auto-ApplyCustomer Care Specialist I
Service specialist job in Thomasville, GA
Answer calls in response to general customer inquiries, takes and places orders, answers billing questions and handles customer complaints. Projects a professional company image through telephone interactions. Dispatches or assists proper personnel in repairing problems quickly.
ESSENTIAL JOB FUNCTIONS
Handles, with professionalism and enthusiasm, incoming calls regarding all aspects of Thomasville Utilities services, billing procedures and individual customer accounts.
Maintains customer privacy and protects customers confidential information.
Identify customers' needs and ensure resolution of customers' questions, requests and complaints in a timely manner, striving to achieve 100% customer satisfaction.
Document customer accounts as needed.
Cover reception area and keep customer traffic flowing smoothly.
Requirements
QUALIFICATIONS
Education and Experience:
Must have a high school diploma or G.E.D. certificate.
Knowledge, Skills, and Abilities:
Should have the ability to understand and follow oral and written instructions.
Must have the ability to communicate clearly over the telephone.
Must have the ability to complete many tasks at any given moment.
PHYSICAL/MENTAL DEMANDS
Mobility to work in typical office settings using standard office equipment is required. In addition, vision to read printed materials and computer screen and hearing and speech to communicate in person or over the telephone. Noise level in the work environment is usually moderate.
WORKING CONDITIONS
Noise level in the work environment is usually moderate.
LIMITATIONS AND DISCLAIMERS
The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of the minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Salary Description $15.91 - $19.36 hourly
Representative II, Customer Service Operations
Service specialist job in Tallahassee, FL
**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Provide problem resolution for order issues in a timely manner
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years' experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems required
+ Team-oriented mindset
+ Demonstrate a passion for healthcare
+ Strong organizational skills and attention to detail
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Demonstrate excellent communication skills
+ Must be able to multitask in a fast-paced environment
+ Must maintain a distraction free workspace.
**Anticipated hourly range:** $15.00 to $22.57 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Point of Care Coordinator in Florida
Service specialist job in Crawfordville, FL
I have a Point of Care Coordinator role available near Crawfordville, Florida!
Details - Full-time and permanent - Shift: Days - Opportunities for growth
- Full, comprehensive benefits package (PTO, health insurance, etc.)
Requirements
- College degree
- FL license
- ASCP cert
- Prior experience, including point of care
Click apply or email your resume to leah@ka-recruiting.com/call or text 617-746-2751! You can also schedule a time to chat here -https://calendly.com/leahkarecruiting/10min.
REF#LM4564
Contact Center Representative (Part-Time)
Service specialist job in Tallahassee, FL
Love Helping People? Join First Commerce Credit Union as a Contact Center Representative!
If you're someone who thrives on delivering exceptional service, solving problems, and making a positive impact, this is the role for you. At First Commerce Credit Union, we're not just about banking - we're about empowering generations and transforming communities.
As a Contact Center Representative (Part-Time), you'll be the voice of First Commerce, assisting members with their financial needs and ensuring every interaction reflects our commitment to remarkable service. Your work helps build strong relationships and supports our vision to be our members' financial partner for life.
What You'll be Doing
You'll handle a variety of member service tasks, including:
Responding to inquiries about ATM, iBranch, debit/credit cards, payroll, ACH, wires, rates, Mobile Banking, uMonitor, Bill Pay, Pop Money, and CPI premiums.
Accurately completing routine financial transactions such as transfers, loan payments, address changes, check orders, wire transfers, and account maintenance.
Identifying member needs and recommending credit union products and services, including opening deposit accounts.
Professionally corresponding with members via phone, email, and fax with a sense of urgency.
Balancing transactions daily and ensuring compliance with all policies and regulations.
What You Bring to the Table
A high school diploma or equivalent.
At least 1 year of experience in a call center, teller role, or related financial institution position with proven sales and service performance.
A sincere desire to serve members primarily through phone and email communication.
Excellent listening and communication skills, both written and verbal.
Strong computer skills and ability to multitask in a fast-paced environment.
Ability to handle confidential information and learn quickly.
Patience and a positive attitude when handling irate members or stressful situations.
Must be available for closing shifts and weekend shifts, as needed.
Why First Commerce?
We're a full-service, member-owned credit union with deep roots in the community and a bold vision for the future. Our culture is built on integrity, innovation, and service excellence, and we're proud to empower our team members to grow, lead, and thrive. At First Commerce, you're not just joining a company - you're joining a cause.
What's in It for You?
At First Commerce, we believe in taking care of our team just like we take care of our members. Here's what you can expect:
Competitive hourly pay
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Employee assistance programs
Ongoing training and career development
Opportunities to grow within the credit union
Plus, you'll be part of a team that's supportive, energetic, and passionate about making a difference. And if you help us find our next great hire? You'll earn a $500 referral bonus!
Ready to Start Your Journey? Apply today and become part of a team that's redefining what it means to serve.
First Commerce Credit Union - Where Service Meets Purpose.
Facilitated Enrollment Representative
Service specialist job in Tallahassee, FL
Experience interacting and assisting individuals throughout the NY State's health insurance programs; (Medicaid Managed Care, Child Health Plus, and the Essential Plan) is required. Shift: Includes weekend work. **Must be able to speak English and Chinese and/or Korean.**
**Field:** This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
The **Facilitated Enrollment Representative** is responsible for providing education to potential members on the Affordable Care Act and the marketplace and facilitating new enrollments.
**How you will make an impact:**
+ Provides assistance to the community in understanding the marketplace and the insurance programs it offers.
+ Provides individuals and small businesses with assistance in completing enrollment applications.
+ Educates potential members on the tools available to help narrow their plan options.
+ Assists individuals in comparing and contrasting the benefits costs and the quality ratings of different plans.
+ Assists assigned Community Based Organizations with presenting product information to constituents.
**Minimum Requirements:**
+ Must complete required training and authorization for FEs within 30 days of hire.
+ Requires a High school diploma or equivalent and a minimum of 1 year of experience; or any combination of education and experience, which would provide an equivalent background.
**Preferred Skills, Capabilities and Experiences:**
+ Prior experience in healthcare preferred.
+ Excellent customer service, problem solving, and communication and interpersonal skills strongly preferred.
+ Daily work activities include working at events, community outreach vehicles, provider offices, community-based organizations, table marketing. Experience in these areas preferred.
+ Certified application counselor certification preferred.
+ Experience working with diverse and underserved populations including communities of various ethnicities and cultural backgrounds and/or underserved communities preferred.
+ Additional responsibilities may include conducting presentations to small- and large-scale audiences. Experience preferred.
+ Understanding of Salesforce, Excel and PowerPoint strongly preferred.
Travels to worksite and other locations as necessary.
For candidates working in person or virtually in the below locations, the salary* range for this specific position is $26.18 to $39.27.
Locations: New York
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
CORRECTIONAL SERVICES ASST CONSULTANT
Service specialist job in Tallahassee, FL
Requisition No: 867178 Agency: Department of Corrections Working Title: CORRECTIONAL SERVICES ASST CONSULTANT Pay Plan: Career Service Position Number: 70005953 Salary: $40,320.81 Annually Posting Closing Date: 01/06/2026 Total Compensation Estimator Tool FLORIDA DEPARTMENT OF CORRECTIONS We Never Walk Alone ADVERTISING/WORKING TITLE: CORRECTIONAL SERVICES ASSISTANT CONSULTANT This internal advertisement is for a Career Service position located at the Central Office in the Admissions Department. Our mission in the Admissions Department is to ensure the accuracy and integrity of the correctional system by auditing commitment documents, calculating jail time credits, and adjusting data as needed. We are committed to clear communication with staff and judicial officials, handling emergency releases, and training new employees to uphold justice and efficiency. Through diligent application of legal guidelines, we support the fair processing of inmate sentences and releases. This position is not a telework position and is required to report to the FDC office in the area it serves. JOB DUTIES: * Independently audit commitment documents to ensure accurate sentence structures and release dates, manually calculating jail time credits and adjusting data as needed. Keep field staff and the Florida Commission on Offender Review (FCOR) updated on any changes. * Handle emergency releases, create engaging presentations, and train new Admission & Release employees on auditing processes and administrative tasks. * Review and respond to inquiries from institutional staff, explaining complex sentence structures and release date calculations to help them effectively communicate with inmates. * Lead exciting projects and work assignments, monitor the E-Filing Portal, and respond to law enforcement inquiries about inmate deliveries or returns. * Communicate with judges, public defenders, state attorneys, and other officials to resolve discrepancies in commitment documentation, ensuring accurate and timely processing. Maintain daily status reports, track sentence structure assignments, and apply relevant case law decisions, statutes, and legal advice during audits. BENEFITS: * Paid vacation, sick leave, and holidays. * Comprehensive health insurance and life insurance with accidental death and dismemberment benefits. * Supplemental Dental, Vision, Life, Disability and Hospitalization insurance. * Tuition-Free college courses. * Retirement Plans with the Florida Retirement System: *
Pension Plan (Traditional Retirement Pension Plan) * Investment Plan (401(K)-Type Retirement Plan) * Deferred Retirement Option Program (Drop) * Deferred Compensation * Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption. REQUIREMENTS: Please note, when submitting a college/university degree, if selected for this position official transcripts will be required. * Must possess a Highschool Diploma or its equivalent. * Must have experience in Auditing Sentencing Data/Calculating Release Data. Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks. ADDITIONAL INFORMATION: BACKGROUND SCREENING REQUIREMENT The Florida Department of Corrections requires all job applicants and volunteers to pass a Level 2 background check as per Chapter 435, Florida Statutes. This check must be completed before they can start working or volunteering. EMPLOYMENT ELIGIBILITY The Florida Department of Corrections (FDC) only hires U.S. citizens and those authorized to work in the U.S. FDC uses E-Verify to confirm an employee's eligibility to work after completing the I-9 form. The Florida Department of Corrections does not currently support H-1B Visa Sponsorship. For online application issues, call the People First Service Center at **************. Applications will be accepted until 11:59 PM EST on the closing date. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:
Customer Service Representative- (ERP Experience Preferred)- Thomasville, Ga
Service specialist job in Thomasville, GA
Customer Service Representative Thomasville, Georgia ESSENTIAL FUNCTIONS: Includes, but may not be limited to the following
Customer Service Representative establishes relationship with customers by communicating and resolving issues.
Customer Service Rep is responsible for order entry and/or maintenance for assigned accounts in ERP system (PLEX)
Customer Service Representative reviews plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
Customer Service Representative communicates order confirmations, changes and cancellations to both customers and internal CMI/CMINT team members.
Customer Service Representative informs sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Customer Service Representative reviews orders after shipment for billing accuracy and any quantity item errors.
Customer Service Representative manages the issuing of credits, return authorizations and pallet returns.
Customer Service Representative reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Customer Service Representative communicates customer complaints to Operations, Planning, Quality Control, and Upper Management.
Customer Service Representative ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Customer Service Representative communicates with Planners, Sales, Purchasing and Plant Management as needed.
Customer Service Representative prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Customer Service Representative processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Customer Service Representative files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Customer Service Representative communicates quote requests to purchasing, sales, and estimating. Provides last-known order prices and quantities and completes component pricing spreadsheets with the assistance of purchasing.
Customer Service Representative forwards quotes from estimating to the customer.
Customer Service Representative works with plant management and upper management to help solve production or customer related issues.
Performs other duties as assigned.
MINIMUM REQUIREMENTS
High School Diploma or GED from Accredited Institution of Higher Learning
Manufacturing experience strongly preferred
Prior customer service preferred.
Microsoft Office Suite - basic to above average computer skills including Excel
ERP experience preferred
Ability to perform basic quantitative skills required,
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication
Strong customer service advocacy and problem-solving skills
EOE/AA/M/F/VET/D
Auto-ApplyCUSTOMER CARE SPECIALIST I
Service specialist job in Thomasville, GA
Description:
Answer calls in response to general customer inquiries, takes and places orders, answers billing questions and handles customer complaints. Projects a professional company image through telephone interactions. Dispatches or assists proper personnel in repairing problems quickly.
ESSENTIAL JOB FUNCTIONS
Handles, with professionalism and enthusiasm, incoming calls regarding all aspects of Thomasville Utilities services, billing procedures and individual customer accounts.
Maintains customer privacy and protects customers confidential information.
Identify customers' needs and ensure resolution of customers' questions, requests and complaints in a timely manner, striving to achieve 100% customer satisfaction.
Document customer accounts as needed.
Cover reception area and keep customer traffic flowing smoothly.
Requirements:
QUALIFICATIONS
Education and Experience:
Must have a high school diploma or G.E.D. certificate.
Knowledge, Skills, and Abilities:
Should have the ability to understand and follow oral and written instructions.
Must have the ability to communicate clearly over the telephone.
Must have the ability to complete many tasks at any given moment.
PHYSICAL/MENTAL DEMANDS
Mobility to work in typical office settings using standard office equipment is required. In addition, vision to read printed materials and computer screen and hearing and speech to communicate in person or over the telephone. Noise level in the work environment is usually moderate.
WORKING CONDITIONS
Noise level in the work environment is usually moderate.
LIMITATIONS AND DISCLAIMERS
The above is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of the minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
OPERATIONS REVIEW SPECIALIST - LW - 60060348 1 1 1
Service specialist job in Tallahassee, FL
Working Title: OPERATIONS REVIEW SPECIALIST - LW - 60060348 1 1 1 Pay Plan: Career Service 60060348 Salary: $52,434.72, in accordance with DCF salary policy
Total Compensation Estimator Tool
THIS IS AN INTERNAL OPPORTUNITY
Only current Department employees are eligible to apply
OPERATIONS REVIEW SPECIALIST
Department of Children and Families
The Florida Department of Children and Families (DCF) is the state of Florida's social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and government assistance. The agency's mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.
Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants. OPBI is also responsible for quality assurance and quality control of the administration of the ESS benefit programs.
TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.
* The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *
Applicants must meet the minimum requirements to be hired for this position.
OPERATIONS REVIEW SPECIALIST I - ESS - OPBI - Electronic Benefits Transfer (EBT) Program
THIS IS NOT A TELEWORK POSITION.
The selected candidate will be required to work at the closest office location.
Some travel and use of your personal vehicle may be required.
This is classified as a Career Service position, working full-time, 40 hours per week.
Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.
The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, will be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.
MINIMUM QUALIFICATIONS:
* Must be a current Economic Self Sufficiency (ESS) employee
* Must have a minimum of 4 years (48 months) of Microsoft Excel experience.
* Two (2) or more years of experience in investigations, accounting, or eligibility determination of government benefits
PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:
* Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
* OR Associate's degree, or higher from an accredited college or university,
* OR 60 semester hours or 90 quarter hours can substitute for the experience.
* Must have a minimum of 2 years (24 months) of experience in SNAP.
* Have a minimum of 2 years (24 months) of documented experience with WebAdmin (ebt EDGE).
* Have a minimum of 2 years (24 months) of documented experience with the FLORIDA system.
* Bilingualism, with a preference of Spanish
OPERATIONS REVIEW SPECIALIST I - ESS - OPBI - EBT Program
This position supports the Electronic Benefits Transfer (EBT) Program Office by performing daily operational tasks. The incumbent participates in the design, development, testing, implementation, and ongoing operations of the EBT/EFT system, including pilots and expansions. Responsibilities may also include assisting with public awareness efforts related to EBT/EFT initiatives.
JOB DUTIES AND RESPONSIBILITIES:
Assigned duties include, but are not limited to the following:
* Monitor EBT/EFT services contract performance indicators.
* Provide leadership and coordination for statewide staff with EBT/EFT responsibilities.
* Serve as Lead Coordinator for all EBT/EFT system interfaces.
* Coordinate activities related to system design, development, testing, implementation, and ongoing operations.
* Oversee policy analysis and evaluation to ensure compliance with federal regulations and Florida Statutes.
* Act as liaison to federal oversight agencies.
* Provide oversight and coordination of all EBT system security activities.
* Monitor employee performance within the EBT unit.
* Lead first-level reviews for EBT/EFT responsibilities.
* Serve as backup for daily end-to-end reconciliation of all funds, ensuring compliance with federal regulations and accounting practices.
* Coordinate EBT disaster services.
KNOWLEDGE, SKILLS, AND ABILITIES (KSA's):
* Knowledge of Economic Self Sufficiency programs.
* Knowledge of Electronic Benefits Delivery Payment systems.
* Ability to collect, analyze, and evaluate data to solve problems, develop alternatives, and improve management and operations practices.
* Ability to organize complex data into logical formats for reports and other written materials.
* Strong verbal and written communication skills.
* Ability to establish and maintain effective working relationships with diverse stakeholders.
* Ability to independently plan, organize, and complete assignments with minimal supervision.
* Ability to interpret and apply rules, regulations, policies, and procedures.
* Ability to develop policies and procedures.
* Ability to conduct fact-finding research.
* Strong problem-solving skills.
Important Application Process Information:
TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION / CANDIDATE PROFILE AND RESUME.
It is unacceptable to use the statement "See Resume" in place of entering work history information.
Candidate Profile (application) must be completed in its entirety.
* Include supervisor names and phone numbers for all periods of employment.
* All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.
* Account for and explain any gaps in employment so that the hiring process is not delayed.
* Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
* It is unacceptable to use the statement "See Resume" in place of entering work history.
DCF EMPLOYMENT DISCLOSURES
The Department of Children and Families is a tobacco-free environment.
US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: *******************
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications.
BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process.
If you experience problems applying online, please call the People First Service Center at **************.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location: