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The differences between service supervisors and center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service supervisor and a center supervisor. Additionally, a service supervisor has an average salary of $52,539, which is higher than the $39,359 average annual salary of a center supervisor.
The top three skills for a service supervisor include patients, cleanliness and safety procedures. The most important skills for a center supervisor are develop recommendations, OSHA, and professional work.
| Service Supervisor | Center Supervisor | |
| Yearly salary | $52,539 | $39,359 |
| Hourly rate | $25.26 | $18.92 |
| Growth rate | 6% | 6% |
| Number of jobs | 77,954 | 99,942 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 58% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.
Service supervisors and center supervisors have different pay scales, as shown below.
| Service Supervisor | Center Supervisor | |
| Average salary | $52,539 | $39,359 |
| Salary range | Between $34,000 And $80,000 | Between $27,000 And $56,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Apple | Gannett Fleming |
| Best paying industry | - | Telecommunication |
There are a few differences between a service supervisor and a center supervisor in terms of educational background:
| Service Supervisor | Center Supervisor | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service supervisors' and center supervisors' demographics:
| Service Supervisor | Center Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 54.1% Female, 45.9% | Male, 54.1% Female, 45.9% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |