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The differences between service supervisors and customer program managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service supervisor, becoming a customer program manager takes usually requires 8-10 years. Additionally, a customer program manager has an average salary of $105,176, which is higher than the $52,539 average annual salary of a service supervisor.
The top three skills for a service supervisor include patients, cleanliness and safety procedures. The most important skills for a customer program manager are customer service, project management, and program management.
| Service Supervisor | Customer Program Manager | |
| Yearly salary | $52,539 | $105,176 |
| Hourly rate | $25.26 | $50.57 |
| Growth rate | 6% | 10% |
| Number of jobs | 77,954 | 204,418 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 72% |
| Average age | 47 | 39 |
| Years of experience | 6 | 10 |
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
A customer program manager is responsible for maintaining healthy business relationships with clients and customers. Customer program managers supervise the overall project process of product management and ensure that the services strictly adhere to the customers' needs. A customer program manager identifies business opportunities by analyzing the current market trends to generate more resources for the business and increase revenues. They lead the program's concepts, manage the allocation of budget, and deliver high-quality outputs to the market.
Service supervisors and customer program managers have different pay scales, as shown below.
| Service Supervisor | Customer Program Manager | |
| Average salary | $52,539 | $105,176 |
| Salary range | Between $34,000 And $80,000 | Between $76,000 And $145,000 |
| Highest paying City | New York, NY | Seattle, WA |
| Highest paying state | New York | Washington |
| Best paying company | Apple | Meta |
| Best paying industry | - | Telecommunication |
There are a few differences between a service supervisor and a customer program manager in terms of educational background:
| Service Supervisor | Customer Program Manager | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Georgia |
Here are the differences between service supervisors' and customer program managers' demographics:
| Service Supervisor | Customer Program Manager | |
| Average age | 47 | 39 |
| Gender ratio | Male, 54.1% Female, 45.9% | Male, 59.5% Female, 40.5% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 3.0% Unknown, 5.3% Hispanic or Latino, 8.7% Asian, 8.2% White, 74.6% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 8% | 10% |