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The differences between service supervisors and field service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service supervisor and a field service supervisor. Additionally, a field service supervisor has an average salary of $53,079, which is higher than the $52,539 average annual salary of a service supervisor.
The top three skills for a service supervisor include patients, cleanliness and safety procedures. The most important skills for a field service supervisor are customer service, customer satisfaction, and safety procedures.
| Service Supervisor | Field Service Supervisor | |
| Yearly salary | $52,539 | $53,079 |
| Hourly rate | $25.26 | $25.52 |
| Growth rate | 6% | 6% |
| Number of jobs | 77,954 | 74,106 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
A field service supervisor is an individual who supervises a team of field service staff that perform routine services on sites such as installation, maintenance, and repair. This supervisor is required to delegate work assignments to the field service staff and support them in providing excellent client service. The supervisor must manage all the queries of customers while coordinating with the relevant departments to resolve issues related to field services. This supervisor must also prepare annual budgets as well as manage expenses within the allotted budget.
Service supervisors and field service supervisors have different pay scales, as shown below.
| Service Supervisor | Field Service Supervisor | |
| Average salary | $52,539 | $53,079 |
| Salary range | Between $34,000 And $80,000 | Between $34,000 And $82,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | Washington |
| Best paying company | Apple | WEC Energy Group |
| Best paying industry | - | Energy |
There are a few differences between a service supervisor and a field service supervisor in terms of educational background:
| Service Supervisor | Field Service Supervisor | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service supervisors' and field service supervisors' demographics:
| Service Supervisor | Field Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 54.1% Female, 45.9% | Male, 88.3% Female, 11.7% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |