Service supervisor vs guest service supervisor

The differences between service supervisors and guest service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service supervisor and a guest service supervisor. Additionally, a service supervisor has an average salary of $52,539, which is higher than the $34,413 average annual salary of a guest service supervisor.

The top three skills for a service supervisor include patients, cleanliness and safety procedures. The most important skills for a guest service supervisor are reservations, front desk operations, and POS.

Service supervisor vs guest service supervisor overview

	Service Supervisor	Guest Service Supervisor
Yearly salary	$52,539	$34,413
Hourly rate	$25.26	$16.54
Growth rate	6%	-4%
Number of jobs	77,954	39,559
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a service supervisor do?

A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.

What does a guest service supervisor do?

A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.

Service supervisor vs guest service supervisor salary

Service supervisors and guest service supervisors have different pay scales, as shown below.

	Service Supervisor	Guest Service Supervisor
Average salary	$52,539	$34,413
Salary range	Between $34,000 And $80,000	Between $27,000 And $42,000
Highest paying City	New York, NY	Seattle, WA
Highest paying state	New York	Washington
Best paying company	Apple	NBCUniversal
Best paying industry	-	Retail

Differences between service supervisor and guest service supervisor education

There are a few differences between a service supervisor and a guest service supervisor in terms of educational background:

	Service Supervisor	Guest Service Supervisor
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Cornell University

Service supervisor vs guest service supervisor demographics

Here are the differences between service supervisors' and guest service supervisors' demographics:

	Service Supervisor	Guest Service Supervisor
Average age	47	47
Gender ratio	Male, 54.1% Female, 45.9%	Male, 43.7% Female, 56.3%
Race ratio	Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between service supervisor and guest service supervisor duties and responsibilities

Service supervisor example responsibilities.

Manage migrations from in-house to third party to SharePoint (SPS/WSS/CMS) architectures.
Monitor integration orders and product allocation, insuring the department's SLA's are achieved.
Manage night and day sort for DHL with routes run by union couriers and independent contract couriers.
Handle print queue issues, manage PC loaner program, and manage the PC refresh for the office.
Manage the rig up, pumping, and rig down of high pressure and high rate frac jobs.
Manage major plastic injection mold tool refurbishment and part bank build program for the top selling A/C recovery unit.

Guest service supervisor example responsibilities.

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Develop and implement department training, policies and procedures on the POS system.
Perform closing operations, including reconciliation of each employee's POS cash and credit sales receipts with sales reports.
Analyze resort inventory requirements and assure that all reservations and other requests are accommodate to the highest efficiency levels possible.
Provide billing company medical record documentation to support professional and global CPT codes.

Service supervisor vs guest service supervisor skills

Common service supervisor skills

Patients, 11%
Cleanliness, 7%
Safety Procedures, 6%
Patient Care, 5%
Direct Supervision, 5%
Professional Development, 4%

Common guest service supervisor skills

Reservations, 27%
Front Desk Operations, 9%
POS, 8%
Guest Rooms, 4%
Guest Satisfaction, 4%
Payroll, 3%

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Service Supervisor vs Guest Service Supervisor

Updated January 8, 2025

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